deleted-U05CXRE6TBK
2024-02-14 10:57:46

Good morning Ryan! The BCL mailbox is full, so clients are not able to leave voicemails; is there a way to fix this?

Ryan (ryan@themedialab.agency)
2024-02-14 11:39:04

Can you send me a screenshot of what you see showing that?

deleted-U05CXRE6TBK
2024-02-14 11:45:47

We received this yesterday. However, we are running a few test calls because I was able to leave a voicemail when I called from my personal phone, but it may be a different issue with CTM.

Voicemail.PNG
deleted-U05CXRE6TBK
2024-02-14 11:48:40

We have not been receiving transfers from TIP or any of the direct calls. We are now running a test call/transfer with one of the TIP agents to try to resolve this.

Ryan (ryan@themedialab.agency)
2024-02-14 11:50:36

Ok. Let me know, I’m traveling to the office today. I’ll be on around 3pm.

deleted-U05CXRE6TBK
2024-02-14 11:52:05

We are not receiving any calls. It's going straight to voicemail when TIP tries to transfer and when anyone directly calls.

Ryan (ryan@themedialab.agency)
2024-02-14 11:52:40

Ok. Let me look now.

deleted-U05CXRE6TBK
2024-02-14 11:56:57

Thank you!

Ryan (ryan@themedialab.agency)
2024-02-14 11:57:41

Testing now

deleted-U05CXRE6TBK
2024-02-14 12:04:16

Thank you for your help! I'm going to send you Brittany's direct Slack info, just in case this happens again. She is not able to direct message you on Slack, unfortunately. @U06193KMKPX