Nick Ward (nicholas@tortintakeprofessionals.com)
2025-07-23 13:13:18

Hey @Chris Krecicki, I'm stuck on calls right now, but I'm curious about your thoughts on what it would take to run transcription on all of all call recording repository. It seems like you might already have the keys to make that run.

If we can run and reposit all of it, we would feed it to SimpleTalk and build out our solution for call IVR and see what might be possible in terms of screening intakes and gathering info pre-agent interaction.

I'll have some more time after 12:30 to chat if that works.

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 15:47:26

sent

👍 Nick Ward
Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 15:48:05

in response to your question above

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 15:48:28

oh man, that would take A LONG time and would cost a fortune lol if you want I can get numbers and figures on it

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 15:48:51

as for simple talk. i'd have to look into it

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 15:49:24

i imagine we'd upload the transcribed files that are returned in json to postgres (what we use for a database)

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-07-24 15:58:37

yeah, James and I are thinking the same thing in terms of the transcription effort. Joe has us locked into SimpleTalk to have them take the info and tailor our approach from there with the call center, but getting the calls transcribed to feed the model is a beast.

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 15:59:14

i could do it easily but the time and cost would be nuts

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 15:59:18

but i can do it easily

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-07-24 15:59:18

If it isn't a huge lift to get an idea of what the cost of transcription would be, that would be awesome

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-07-24 15:59:24

oh, nice timing

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 15:59:46

yeah let me get an idea give me a few ill strip some scripts apart and make something real quick to evaluate cost

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-07-24 16:00:48

cool, thanks.

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-07-24 16:01:24

high level cost is a good starting point, then if we need to get into specific campaigns and cut back on the segments of recordings to transcribe, it would make more sense I guess

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:03:49

yeah id have to see if it is possible to break it down like that because its all just stored in google cloud buckets in a flat way (no directories) in this format BeBe Dailey-2025-06-30-22-37-41 3463971724_transcription.json

🫣 Nick Ward
Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:04:02

thats how the audio files are stored currently

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:17:05

it is running

Screenshot 2025-07-24 141646.png
Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:17:14

getting total files and total time of the files

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:17:34

It costs about $0.27 per hour

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:21:25

It costs about $0.27 per hour

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-07-24 16:22:21

is that per recorded hour?

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:23:13

yeah

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:23:20

https://www.assemblyai.com/pricing?utmsource=google&utmmedium=cpc&utmcampaign=Brand&utmterm=assemblyai%20pricing&gadsource=1&gadcampaignid=21328166382&gbraid=0AAAAACcf4rvLX5fUJpLeTr1ppaVFCsnW&gclid=Cj0KCQjws4fEBhD-ARIsACC3d28kzESKK69KmJKC57PMPhQcT3lrgoh-kG98Uh2JBurzNuaQQ6bqGJgaAls9EALwwcB|https://www.assemblyai.com/pricing?utmsource=google&utmmedium=cpc&utmcampaign=Brand[…]69KmJKC57PMPhQcT3lrgoh-kG98Uh2JBurzNuaQQ6bqGJgaAls9EALwwcB

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Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:23:30

theyre the best around, we use their best model

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:23:43

they return it all in structured json too,

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:24:03

shouldnt actually be too much -- it'll just take a long time

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:24:16

im at 72,000 files counted so far and it shows 359 hours

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:24:29

which is totally cost doable

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:24:46

may take 3-5 days or less depends on the speed on their end

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:25:09

ill update you in a few when this script finished counting

Chris Krecicki (ckrecicki@shield-legal.com)
2025-07-24 16:25:22

the bucket were counting from is sl-five9-recordings