Nick Ward (nicholas@tortintakeprofessionals.com)
2024-05-23 10:47:02

Good morning, Cam, hope the visit went well this week. I'm looking for who would have the consent and compliance (privacy policy) language that we are using on sites currently. This is needed to get TCR Registration with Ring Central, which will allow for SMS usage. I'm told we have a TCPA Attorney in NY that supports us when needed, but I have to believe we can get this info without going that route. Any suggestions on this for us?

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-05-23 10:47:41

I've been unsuccessful with Curry, Jones and Brunet thus far.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-05-23 10:48:12

I appreciate any guidance on this.

Cameron Rentch (cameron@internetthings.com)
2024-05-23 11:29:37

@Nick Ward I will send you examples. Always come to me for this. Thanks

👍 Nick Ward
Nick Ward (nicholas@tortintakeprofessionals.com)
2024-05-23 11:45:14

Great , thanks, and will do.

Cameron Rentch (cameron@internetthings.com)
2024-05-23 12:13:57

@Nick Ward example:

https://intuitclaim.com/file-a-claim/

The TCPA language is here and requires consumer to check in order to submit

**Consent: By clicking the "SUBMIT" button, I consent to receive recurring auto dialed and/or text messages from Intuit® Claim, Hilliard Law, and Tort Intake Professionals LLC or our partners in order to discuss my legal options and at the telephone number I provided. I also consent to the Intuit® Claim Privacy Policy and Terms of Use. I understand that I may receive a call even if my telephone number is listed on a Do Not Call list and that my consent is not a requirement of purchase. I understand that my telephone company may impose charges on me for these contacts and that I can revoke this consent at any time. For SMS campaigns: Text STOP to cancel and HELP for help. Msg & data rates may apply. Recurring msgs up to 27 msgs per month.

Cameron Rentch (cameron@internetthings.com)
2024-05-23 12:14:25

This language is the same on all sites and lan ding pages, but we have north of 650 sites and landers we run traffic to.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-05-23 15:53:52

This was helpful, thanks. The registration was resubmitted and should have a favorable return.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-05-24 13:22:25

FYI, registration was approved.

Cameron Rentch (cameron@internetthings.com)
2024-05-24 13:49:33

awesome @Nick Ward!

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-06-03 12:58:27

Hey @Cameron Rentch, hope the day is going well. I have a couple things to run by you. I'll post here, but if you want to talk, that is fine as well.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-06-03 13:07:25

With the TCR Registration from RingCentral for VSS/CSP, while our business and brand are registered, there was a follow-up denial on the campaign registration. It stems from the Intuit site example and the way we achieve consent. Per RC's review... • all consent, privacy and terms have to be shown on the site prior to the option to click with consent • there has to be a checkbox for consent to communications, for privacy, and terms separately • the form submission button has to be after all of this to ensure the PNC was presented everything prior to submission They have asked we update the Intuit site shared to fit the requirements and gave me example verbiage and images to show what they are looking for. I see two paths here....the first being we make the updates to this particular site and resubmit. The second being that since this was an example site for registration, that if we have another that is within guidelines, that we submit that one instead (not knowing if there will be pushback).

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-06-03 13:08:45

The real-time issue this causes is SMS cannot be sent to customers. Call functionality is squared away. It is actually good for us that Dicello and ACTS have not wanted to move forward with our own licenses at this point.

Cameron Rentch (cameron@internetthings.com)
2024-06-03 13:18:00

@Nick Ward let me work on this. No other platforms/systems are requiring the consent like this.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-06-03 13:19:50

Thanks. They are telling me that this is new as of 2022, but I'm trying to dig up more about Five9 and ConnexOne and how they might apply this type of requirement.

Cameron Rentch (cameron@internetthings.com)
2024-06-03 13:20:14

ok thanks @Nick Ward

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-06-03 13:29:52

Switching gears to the second item...regarding the Five9 next steps, I asked Brunet for internal counsel to review the MSA. Darrell and I see it as boiler-plate, but thought the review made sense. It was pushed to outside counsel Jon Turco which is added time and I'm sure added cost. Shouldn't we be able to do this internally?

Cameron Rentch (cameron@internetthings.com)
2024-06-03 13:36:18

@Nick Ward we can def start with Brunet. If there is anything he can not aswer he can get details from Turco.

👍 Nick Ward
Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-05 12:53:00

@Cameron Rentch just sent you the latest on Baypoint. I thought you had this from McFadden on Friday, apologies.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-05 12:55:05

Did you get any communication from him about his OOO plan? I did not and he out Friday afternoon.

I see your ask for a Wagstaff email update daily, I will begin that today for the group.

🙌 Cameron Rentch
Cameron Rentch (cameron@internetthings.com)
2024-08-05 15:08:39

@Nick Ward I did not get anything from Nick on anything that I am aware of

Cameron Rentch (cameron@internetthings.com)
2024-08-08 17:51:15

@Nick Ward have a minute?

Cameron Rentch (cameron@internetthings.com)
2024-08-08 17:51:25

swing over to conf room please

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-08 17:53:13

Ok, just a sec

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-12 17:10:49

Hey @Cameron Rentch, regarding Carter Matzinger's request for info on DQ'd leads in the Paraquat campaign, this seems like something we should not offer in the daily update. Let me know if I'm wrong with this one. I know Jackson runs his DQ report for you daily, but that doesn't have much detail as it stands. He is willing to pull more info for us if necessary though.

Cameron Rentch (cameron@internetthings.com)
2024-08-12 17:22:58

@Nick Ward I will review

👍 Nick Ward
Cameron Rentch (cameron@internetthings.com)
2024-08-13 17:04:32

@Nick Ward can you please give me a call

Cameron Rentch (cameron@internetthings.com)
2024-08-13 17:04:41

cell

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-13 17:10:04

calling from

Cameron Rentch (cameron@internetthings.com)
2024-08-19 10:53:47

@Nick Ward good morning - when is Mcfadden back?

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-19 11:01:38

Good morning, @Cameron Rentch. He said he would be remote today when I last checked in with him.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-19 11:02:01

I'll check in on him and the travel now to see what's what.

Cameron Rentch (cameron@internetthings.com)
2024-08-19 11:22:08

ok I need another detailed update on all integrations. I am sending an invite for a meeting.

Cameron Rentch (cameron@internetthings.com)
2024-08-19 11:29:48

ok also @Nick Ward I am going to scheudle a weekly meeting on integrations starting today. I am leaning toward having your entire team. Lets you and I have a quick chat at 945. Call me on cell - I have your number saved now

👍 Nick Ward
Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-19 11:40:09

McFadden texted me back and said he’ll be in office today

Cameron Rentch (cameron@internetthings.com)
2024-08-19 17:01:55

@Nick Ward I just saw your slack on baypint but lost it can you resend direct to me?

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-19 17:02:24

@Cameron Rentch Re: Bay Point | Torticity | Bridge Legal

Torticity: • Matt Parker called in William Seward to help support the tech-side for the client to help resolve the error we received during payload send/test after following instructions (8/16) • William and Ahsan are in comms about Authorization heading and based64 encoding to troubleshoot • fail error is likely due to date/time config Bay Point/Bridge Legal: • met with Meghan Malone and Yuchen (Cindy) Zhao today; they are going to provide useful contact info for use going forward • they have a new intake form (8/19) that they want us to configure; based on our call API update call today, we should be able to push back on the new intake form requested, correct?! On the last point under BP/BL, if the answer is yes, Nick Mc. and I can have that conversation and report back.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-19 17:03:36

I've asked Ahsan to try and retest with different date formats to see what happens. Might save us some time and they won't see the tests IF there is still an error

Cameron Rentch (cameron@internetthings.com)
2024-08-19 17:26:42

@Nick Ward FYI - re BP/BL - we are using our intake, the campaign has already been completed, Baypoint has approved so Bridge needs to ingest our fields OR tell us where we need to post our fields but we are NOT redoing the intake, calling the folks back or modifying our intake as the campaign has alerady been completed

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-19 17:55:35

I'm with you on the intake piece. The way they put it out there led me to believe they must plan on asking/agreeing to more. Understood.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-20 15:31:32

Hey @Cameron Rentch, regarding ACTS, Richard keeps adding new campaigns to be integrated. Did you give him/Doug the approval to just push more our way? In this case, here are the latest requests. • Sexual Abuse LA County with FYF as referring Law Firm • Sexual Abuse Chowchilla with Flatirons as referring Law Firm • Sexual Abuse Chowchilla Levinson as referring Law Firm

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-20 15:48:48

@Cameron Rentch a second item...Van Law and Smart Advocate have not been able to provide what we need to make progress on their integration. I have made a more serious plea for Van Law's engagement just now, but if you have a contact # for someone there to pass over to me, I'd appreciate it

Cameron Rentch (cameron@internetthings.com)
2024-08-20 16:07:58

@Nick Ward

re VAN let me get on this for you ASAP re ACTS, we will ultimately need to integrate all of the ACTS campaign, we should schedule these out

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-20 16:48:59

perfect, thanks @Cameron Rentch

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-08-20 17:41:41

sorry to keep firing away @Cameron Rentch, but with Meadow Video Gaming, they have 7 additional questions in the customer integration that don't exist at intake. Based on the convo yesterday, we can push back and not include these since we had an agreement when intake launched. I will advise Ashley that this is the case, but wanted you to know first to veto if you choose.

My mindset is that with all the existing volume, it would be difficult to look back and gather the info from customers. If we want to do it, it would be best to do it only going forward. I will get the specific questions in case you need them.

Cameron Rentch (cameron@internetthings.com)
2024-08-20 17:49:30

@Nick Ward

  1. are these NEW questions that they are asking to add recently OR are these simply questions they had in their system that they dont realize are NOT in our intake? Please ask that question and remind them so they can remvoe them from the intgertion
👀 Nick Ward
Nick Ward (nicholas@tortintakeprofessionals.com)
2024-09-25 13:19:07

FYI...Desiree approached me about being a resource for her in lieu of Tony and Shellie. I don't know much about what is happening with that, but she said she is not comfortable engaging with them. I offered operational support and was up front in that I would still engage with HR and Tony as needed and advised that avoidance is not a professional way to go about interactions. I made no promises and did not pry as to the specifics as I've been asked to stay out of what that team is doing in the past. I said that it sounds like a conversation is needed to align on ownership and vision for the relationship. She said she might ask for me to join a meeting later. Up to you. I can try to help or steer clear. Just thought I should say something.

Cameron Rentch (cameron@internetthings.com)
2024-09-25 13:21:32

@Nick Ward no, me and Jon Wright will be talking with her today, specifcially about a plan for her and the BCL team so she has additional support.

Cameron Rentch (cameron@internetthings.com)
2024-09-25 13:23:09

Thanks for letting me know and we will loop you in as needed

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-09-25 13:23:39

No worries, all good on my end.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-04 12:28:29

Sorry to bother you @Cameron Rentch, but for clarity regarding Integrations. Did you and McFadden discuss me stepping back from support in some capacity? With Dustin stepping in they are on a good track, but I intended to stay in the mix until we are in a good/solid place. Not trying to make waves, I just want to hear it from you if I am to back down.

Cameron Rentch (cameron@internetthings.com)
2024-10-04 13:17:42

@Nick Ward ultimately I want you and Nick Mcf all stepping out provided that Dustin can manage the team and get on track

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-04 14:23:23

Right on @Cameron Rentch. I will stay in tune for now then and help see it through.

Also, we didn't get the chance to meet last Thursday like we briefly discussed, but if we can find 30 minutes next week or the following, I'd appreciate it.

Cameron Rentch (cameron@internetthings.com)
2024-10-04 14:25:06

sure thing @Nick Ward lets plan for next Thursday or Friday - going to be a whirlwind week next with the conference and events

👍 Nick Ward
Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-04 14:27:45

Sounds good, thanks

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-11-05 17:49:10

Hey @Cameron Rentch , Tony mentioned you are coming out to Vegas this week, glad to hear. I want to get aligned on what you want from me and this role. I know the TIP v. Shield topic has been at the forefront and I'm not looking to stir things up, I just want to make sure we are on the same page.

👌 Cameron Rentch
Cameron Rentch (cameron@internetthings.com)
2024-11-05 17:54:14

We are working through all of this @Nick Ward

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-11-06 12:42:38

Good morning, @Cameron Rentch. I'm glad to hear it, but it is concerning to me that I am on the outside looking in for both my own situation and that of the ops I am trying to support. I'll try to remain patient.

On the Integrations front, I may need your help to get/keep McFadden more involved.

Cameron Rentch (cameron@internetthings.com)
2024-11-06 12:54:55

@Nick Ward why do we need Mcfadden involved? I thought you and he were pulling yourselves out of the department?

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-11-06 13:29:40

In October the message was that ultimately you wanted he and I to step away, but no one has given the blessing there. I have pulled back quite a bit, but with the recent directive of me only touching TIP-related things, I need to be able to defer the team back to Dustin and then Dustin back to McFadden as his direct manager. The team still comes to me often as I'm the one who is present and willing to advise.

I will talk to McFadden and Dustin today and get them aligned.

Cameron Rentch (cameron@internetthings.com)
2024-11-06 16:28:37

got it @Nick Ward

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-11-15 12:52:03

@Cameron Rentch Tim just mentioned having the TIP Connect call earlier than 4PM on Friday. What is your preference?

Cameron Rentch (cameron@internetthings.com)
2024-11-15 12:57:46

@Nick Ward let’s do 2pm as placeholder

👍 Nick Ward
Cameron Rentch (cameron@internetthings.com)
2024-11-20 15:31:22

@Nick Ward you can sue this to submit to five nine

Cameron Rentch (cameron@internetthings.com)
2024-11-20 15:31:23

https://directassistancegroup.com/belviq/

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-11-20 17:09:54

Thank you

Cameron Rentch (cameron@internetthings.com)
2024-11-20 17:13:49

@Nick Ward please escalate Five Nine. We are getting CRUSHED at Intake. I can not run effective media, nor can we scale any campaigns, or operate without a stable call center environment. Our conversion rate day to day is all over the place. The media is the same, and very consistent. This is critical.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-11-20 17:34:20

I hear you and will push as hard as I can without compromising the quality.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-12-03 14:39:27

@Cameron Rentch I pinged you in a 'nicks-notes' channel just now. Tweaking a format for updates post-meeting.

Cameron Rentch (cameron@internetthings.com)
2024-12-03 15:10:48

got it @Nick Ward ty I will review

:thank_you: Nick Ward
Nick Ward (nicholas@tortintakeprofessionals.com)
2024-12-03 15:12:42

fyi, just got the business entity verification approval from Five9 using the new privacy policy info. I'll share with Tim as well. @Cameron Rentch

Cameron Rentch (cameron@internetthings.com)
2024-12-03 15:13:02

great @Nick Ward good stuff

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-04-07 12:26:38

Hey @Cameron Rentch, did you intend for the Flatirons positions to be hourly or exempt? I assume McFadden's will be exempt, but Medical Records and Brittany's folks should be hourly. The workload will vary between the teams I imagine, but I see McFadden's person taking on a significant portion, hence the exempt status.

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-05-08 15:52:28

Hey @Cameron Rentch, here is the doc/info as follow-up to our chat yesterday and please know that it is coming from a good place over here. Glad to chat tomorrow or answer any questions about the content (which is lengthy, sorry) in the doc along the way. Much appreciated!

Performance Recap - Ward
Nick Ward (nicholas@tortintakeprofessionals.com)
2025-05-08 15:52:32

Hey @Cameron Rentch, here is the doc/info as follow-up to our chat yesterday and please know that it is coming from a good place over here. Glad to chat tomorrow or answer any questions about the content (which is lengthy, sorry) in the doc along the way. Much appreciated!

Cameron Rentch (cameron@internetthings.com)
2025-05-08 15:56:07

thanks @Nick Ward I will review this later today

👍 Nick Ward
Cameron Rentch (cameron@internetthings.com)
2025-05-29 17:23:04

@Nick Ward since I’m going to be in the office next week I would like for us to pick up our conversation on Tuesday or Wednesday, also this way Shellie is back. I know I promised I would get back to you this week. I really appreciate you being patient.

:thank_you: Nick Ward
Nick Ward (nicholas@tortintakeprofessionals.com)
2025-07-21 13:31:49

Hey @Cameron Rentch, hope all is well. Doing some Flatirons follow-up with Brittany, Edward and Carter in a bit. Is it safe to assume that the possibility of Aiden moving to a Flatirons-only role is off the table at this point? I just want to set the right expectations with these folks. Let me know when you get the chance. Thanks!

Cameron Rentch (cameron@internetthings.com)
2025-07-21 14:53:17

@Nick Ward please get with Joe and Carter. Joe is running point on entire data teams for TIP and Shield for time being. I believe we can just internally assign him but I am defaulting to Joe for time being. Thank you

:thank_you: Nick Ward