deleted-U06GD22CLDC
2025-03-03 14:43:26

Hey @deleted-U084DN536J1, you can go ahead and route the phone number labeled BCL (row 8 in the spreadsheet), to 7025290290 as it is in the spreadsheet. Once you do, please let me know so that I can place some test calls and make sure everything is working properly 😄 We'll do the other two here shortly, just want to make sure everything is working as we go!

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deleted-U06GD22CLDC
2025-03-03 14:43:57

This will be the main line to the Desiree's team. The other 2 are to our inbound team

deleted-U06GD22CLDC
2025-03-03 15:00:54

I'm going on my lunch now, I will be back at 1:30pm. Please let me know if this happens 😄

deleted-U084DN536J1
2025-03-03 15:02:17

@deleted-U06GD22CLDC I'm just about to come back from lunch. I can wait until you're back if you'd like? 🙂

🙏:skin_tone_4: Ryan
deleted-U06GD22CLDC
2025-03-03 15:32:05

Coming back from lunch now. I will stop by your desk so we can change it and then test it!

👍:skin_tone_4: deleted-U084DN536J1
deleted-U084DN536J1
2025-03-03 15:33:23

Sounds good. Thank you!

deleted-U06GD22CLDC
2025-03-03 15:44:46

@Ryan @deleted-U06VDQGHZLL Call routing was successful for Desiree's team! I tested and it is all working properly. Going to speak with Tony now about the other 2 phone number and the rest of the inbound routing now 😄

:gratitude_thank_you: deleted-U06VDQGHZLL
Ryan (ryan@themedialab.agency)
2025-03-03 15:48:12

Great work guys, really appreciate the diligence

👍:skin_tone_4: deleted-U084DN536J1
👍:skin_tone_3: deleted-U06GD22CLDC
deleted-U06GD22CLDC
2025-03-06 12:13:34

@Ryan @deleted-U06VDQGHZLL Latoya went ahead and forwarded the remaining 2 numbers into Five9. I tested them and they are working properly. These calls are now routed correctly. 😄 Thank you to Ryan and Latoya for your help!

Ryan (ryan@themedialab.agency)
2025-03-06 12:31:08

@deleted-U06GD22CLDC @LaToya Thank you!!!

deleted-U084DN536J1
2025-03-06 12:32:42

You're welcome 🙂