Malissa (malissa@shield-legal.com)
2025-08-21 10:43:04

@Malissa has joined the channel

👍 Carter Matzinger
Carter Matzinger (cmatzinger@tortintakeprofessionals.com)
2025-08-21 10:43:26

@Carter Matzinger has joined the channel

slackbot
2025-08-21 10:43:27

jackson_nakagawa from Tort Intake Professionals was added to this channel by malissa. You can review their permissions in Channel Details. Happy collaborating!

deleted-U04R23BEW3V
2025-08-21 10:43:27

@deleted-U04R23BEW3V has joined the channel

Greg Owen (gregowen@shield-legal.com)
2025-08-21 10:43:37

@Greg Owen has joined the channel

Malissa (malissa@shield-legal.com)
2025-08-21 10:43:53

@here please feel free to add anyone who might benefit from this channel.

deleted-U04HFGHL4RW
2025-08-21 10:44:13

@deleted-U04HFGHL4RW has joined the channel

deleted-U08JK7E85FE
2025-08-21 11:22:02

@deleted-U08JK7E85FE has joined the channel

Greg Owen (gregowen@shield-legal.com)
2025-08-21 15:28:53

@deleted-U04R23BEW3V see the attached return/replacement for Bay Point/SGGH - IL JDC

Murrell, Zekwan - 2025-08-21 Correspondence.pdf
✅ deleted-U04R23BEW3V
Greg Owen (gregowen@shield-legal.com)
2025-08-21 15:30:02

This PNC was already signed with another firm on 3/12/2024

✅ deleted-U04R23BEW3V
deleted-U04R23BEW3V
2025-08-21 15:48:42

*Thread Reply:* Could you copy and paste the exact email from the firm about this file so I can add it to the spreadsheet?

Greg Owen (gregowen@shield-legal.com)
2025-08-21 16:00:33

*Thread Reply:*

Replacement Request.msg
deleted-U04R23BEW3V
2025-08-21 16:01:52

*Thread Reply:* Thank you!

deleted-U04R23BEW3V
2025-08-21 16:02:32

@here IL JDC Abuse Baypoint SGGH Replacement Requests

👍 Carter Matzinger
Malissa (malissa@shield-legal.com)
2025-08-21 17:57:31

@deleted-U04HFGHL4RW and @deleted-U04R23BEW3V. I'm trying to get an accurate idea of how much HRSC/Marsh has left on their Mormon Abuse campaign that we can move to another one. Hillary @ HRSC said that she sent you some returns but it doesn't look like they have been handled. Do you have any updates there?

deleted-U04R23BEW3V
2025-08-21 17:59:31

I'm not seeing any return requests in my inbox from HRSC

deleted-U04R23BEW3V
2025-08-21 17:59:38

I'm not seeing any return requests in my inbox from HRSC

Malissa (malissa@shield-legal.com)
2025-08-21 18:01:28

She said she "looped tony into the process" when she returned 5 of their pncs. Not sure what she meant by that lol.

Malissa (malissa@shield-legal.com)
2025-08-21 18:01:36

She said she "looped tony into the process" when she returned 5 of their pncs. Not sure what she meant by that lol.

Malissa (malissa@shield-legal.com)
2025-08-21 18:01:42

i'm guessing email. @deleted-U04HFGHL4RW

Greg Owen (gregowen@shield-legal.com)
2025-08-21 18:02:56

We may need her to send over the names or lead ids. When I talked to Tony’s about it a couple weeks ago, he could only find 2 of them I think.

Malissa (malissa@shield-legal.com)
2025-08-21 18:07:05

Ok I’ll email her

✅ deleted-U04R23BEW3V
Greg Owen (gregowen@shield-legal.com)
2025-08-21 18:10:59

Thanks @Malissa

Malissa (malissa@shield-legal.com)
2025-08-22 10:20:15

@deleted-U04R23BEW3V We just received a return request from Cooper Masterman for their Sextortion Campaign. Please see below and attached.

Hello, We are requesting a replacement for Quin Trujillo, a case that we ingested on 2025-08-05. Per the terms of our agreement there are 4 days left in our return window. We are returning the case for the following reasons: Reason(s): Disqualifier Discovered During Intake Notes: Explanation: This case is classified as Tier 5 and flagged for Rejection Review because the abuser was not met on Roblox or Discord, as required by the intake criteria. All supporting facts are from the intake summary (see page 2, “Where did the injured party initially meet the abuser? Other - DQ”). Please acknowledge receipt of this request. We appreciate it. Thank you. Best, The Cooper Masterman Team

Quin-815955-SignedContract.pdf
815955-Quin Charlett Trujillo-IntakeForm.pdf
✅ deleted-U04R23BEW3V
deleted-U04R23BEW3V
2025-08-22 10:39:39

Video Gaming Sextortion Cooper Masterman AWD Replacement Requests That file was never finalized. They have now sent 2 replacement request for files that they were never billed for.

Malissa (malissa@shield-legal.com)
2025-08-22 10:42:59

Ok cool. thanks @deleted-U04R23BEW3V!

deleted-U04R23BEW3V
2025-08-22 10:44:55

No problem. The subject line of our decline emails is "Decline Tracker" so they can differentiate

Cameron Rentch (cameron@internetthings.com)
2025-08-22 17:08:31

@Cameron Rentch has joined the channel

Joe Santana (jsantana@shield-legal.com)
2025-08-22 17:08:31

@Joe Santana has joined the channel

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-08-22 17:08:31

@Nick Ward has joined the channel

Andy Rogers (andy@shield-legal.com)
2025-08-22 17:09:19

@Andy Rogers has joined the channel

deleted-U04R23BEW3V
2025-08-22 17:13:56

Hello @Cameron Rentch. We received 6 new replacement requests from Nations today. The new requests have been categorized amongst the sheet's various tabs. Please let me know if you require any additional details. AFFF-PFAS Nations Levinson Replacement Requests & Declines

👀 Nick Ward
Malissa (malissa@shield-legal.com)
2025-08-25 10:23:31

@deleted-U04R23BEW3V We have a return request from Cooper Masterman for their Video Gaming Sextortion campaign. Please see below and attached.

Hello, We are returning Jaxon Smith, a Roblox case that we ingested on 2025-08-24 because they have been unresponsive. We have not been able to establish any contact with this representative and they unfortunately no-showed their welcome call. There are 21 days left in our return window, so this falls between day 18 and day 21 since we ingested the case. Please note that this case does seem to meet our criteria and may very well be valid, but we are returning them so that your team can attempt to re-establish contact over the next six weeks, per the terms of our agreement. We will keep the record of this case in our system, so please simply reply to this email when contact has been re-established, with details of what our next steps with this case should be. We appreciate your assistance and hope for success in re-establishing contact! Best, The Cooper Masterman Team

799156-Jaxon Smith-IntakeForm.pdf
Jaxon-799156-SignedContract.pdf
Malissa (malissa@shield-legal.com)
2025-08-25 10:23:50

@deleted-U04HFGHL4RW Please note that they would appreciate help in re-establishing contact ^

deleted-U04R23BEW3V
2025-08-25 10:27:27

@Malissa They sent a request over for this one already. My understanding is that we are going to aid in reaching clients they cannot. Could you ask for a phone number to transfer these clients to once we've reached them as well as hours of firm operation?

Malissa (malissa@shield-legal.com)
2025-08-25 10:33:24

@deleted-U04R23BEW3V I asked and they never replied. Just asked again

deleted-U04R23BEW3V
2025-08-25 10:34:20

Thank you. The inbound team is ready to call these clients once we have a phone number to transfer them to.

deleted-U04R23BEW3V
2025-08-25 10:34:37

Thank you. The inbound team is ready to call these clients once we have a phone number to transfer them to.

deleted-U04R23BEW3V
2025-08-26 12:03:53

@Cameron Rentch A new return request was submitted by Nations on the Diagnosis SOL tab. Please let me know if you require any additional information. AFFF-PFAS Nations Levinson Replacement Requests & Declines

Malissa (malissa@shield-legal.com)
2025-08-27 12:27:54

@deleted-U04R23BEW3V We have a return request from Cooper Masterman for their Video Gaming Sextortion campaign. Please see below and attached.

Hello, We are returning Zechariah Lauture, a Roblox case that we ingested on 2025-08-24 because they have been unresponsive. We have not been able to establish any contact with this representative and they unfortunately no-showed their welcome call. There are 17 days left in our return window, so this falls between day 18 and day 21 since we ingested the case. Please note that this case does seem to meet our criteria and may very well be valid, but we are returning them so that your team can attempt to re-establish contact over the next six weeks, per the terms of our agreement. We will keep the record of this case in our system, so please simply reply to this email when contact has been re-established, with details of what our next steps with this case should be. We appreciate your assistance and hope for success in re-establishing contact! Best, The Cooper Masterman Team

815101-Zechariah Lauture-IntakeForm.pdf
Zechariah-815101-SignedContract.pdf
deleted-U04R23BEW3V
2025-08-27 12:41:27

@Malissa Thank you. I will notify the inbound team that this client needs to be contacted. Can you get a phone number for us to transfer to if we reach them?

Malissa (malissa@shield-legal.com)
2025-08-27 12:43:28

@deleted-U04R23BEW3V I just asked again.

deleted-U04R23BEW3V
2025-08-27 12:43:34

Thank you

Malissa (malissa@shield-legal.com)
2025-08-28 12:21:44

@deleted-U04R23BEW3V Got a few return/replacement requests from Cooper Masterman: Hello, We are requesting a replacement for Vita Delarosa, a Roblox case that we ingested on 2025-08-11. Per the terms of our agreement there are 3 days left in our return window. We are returning the case for the following reasons: Reason(s): No Qualifying Injury Notes: This case is Tier 5 (Does Not Qualify) because there is no injury documented. The sending of images by the child would otherwise meet criteria for a higher tier, but a qualifying injury is required by the CM Roblox Case Tiers and Intake Criteria documents. Please acknowledge receipt of this request. We appreciate it. Thank you. Best, The Cooper Masterman Team

818152-Vida Delarosa-IntakeForm.pdf
Vida-818152-SignedContract.pdf
✅ deleted-U04R23BEW3V
Malissa (malissa@shield-legal.com)
2025-08-28 12:22:31

Hello, We are requesting a replacement for Demiya Penny, a Roblox case that we ingested on 2025-08-13. Per the terms of our agreement there are 6 days left in our return window. We are returning the case for the following reasons: Reason(s): No Qualifying Injury Notes: There were no photos exchanged and there was no treatment taken or planned. Please acknowledge receipt of this request. We appreciate it. Thank you. Best, The Cooper Masterman Team

821189-Demiya K Penny-IntakeForm.pdf
Demiya-821189-SignedContract.pdf
✅ deleted-U04R23BEW3V
Malissa (malissa@shield-legal.com)
2025-08-28 12:28:14

Hello, We are requesting a replacement for Christian Tavarez, a Roblox case that we ingested on 2025-08-15. Per the terms of our agreement there are 8 days left in our return window. We are returning the case for the following reasons: Reason(s): Disqualifier Discovered During Intake Notes: This is a Florida case and, according to intake criteria, there must be physical contact between the child and the abuser for Florida cases to qualify. Since there was no physical contact, this case is disqualified and must be flagged for Rejection Review. Please acknowledge receipt of this request. We appreciate it. Thank you. Best, The Cooper Masterman Team

823571-Christian Tavarez-IntakeForm.pdf
Christian-823571-SignedContract.pdf
✅ deleted-U04R23BEW3V
Malissa (malissa@shield-legal.com)
2025-08-28 12:35:31

@deleted-U04R23BEW3V They just sent a few more

Malissa (malissa@shield-legal.com)
2025-08-28 12:35:51

Hello, We are requesting a replacement for Devon Patterson, a Roblox case that we ingested on 2025-08-11. Per the terms of our agreement there are 3 days left in our return window. We are returning the case for the following reasons: Reason(s): Disqualifier Discovered During Intake Notes: This case is Tier 5 (Does Not Qualify) because, while Devon received images and has a qualifying injury, Florida law requires physical contact for intake, and there is no evidence of any in-person contact in this case. Flagged for Rejection Review. Please acknowledge receipt of this request. We appreciate it. Thank you. Best, The Cooper Masterman Team

817263-Devon Michael Patterson-IntakeForm.pdf
Devon-817263-SignedContract.pdf
Malissa (malissa@shield-legal.com)
2025-08-28 12:36:31

Hello, We are requesting a replacement for Kyle Shaw, a Roblox case that we ingested on 2025-08-11. Per the terms of our agreement there are 3 days left in our return window. We are returning the case for the following reasons: Reason(s): No Qualifying Injury Notes: Father has not gotten any treatment and is not planning any treatment. Please acknowledge receipt of this request. We appreciate it. Thank you. Best, The Cooper Masterman Team

818566-Kyle Lee Shaw-IntakeForm.pdf
Kyle-818566-SignedContract.pdf
Malissa (malissa@shield-legal.com)
2025-08-28 12:37:45

ello, We are requesting a replacement for Kylin Branch, a Roblox case that we ingested on 2025-08-11. Per the terms of our agreement there are 3 days left in our return window. We are returning the case for the following reasons: Reason(s): No Qualifying Injury Notes: This case is Tier 5 (DNQ) because, although there was grooming (multiple inappropriate interactions), there is no documentation of a qualifying injury as required by the CM Roblox Case Tiers and Intake Criteria documents. The absence of documented injury disqualifies this case. Please acknowledge receipt of this request. We appreciate it. Thank you. Best, The Cooper Masterman Team

806363-Kylin Branch-IntakeForm.pdf
Kylin-806363-SignedContract.pdf
Malissa (malissa@shield-legal.com)
2025-08-28 17:04:54

I have good news @deleted-U04R23BEW3V

Malissa (malissa@shield-legal.com)
2025-08-28 17:04:59

For cooper masterman: For right now: Starting tomorrow at Noon EST:

Malissa (malissa@shield-legal.com)
2025-08-28 17:05:14

For cooper masterman: For right now: Starting tomorrow at Noon EST:

deleted-U04R23BEW3V
2025-08-28 17:12:30

Thank you!

👍 Malissa
Malissa (malissa@shield-legal.com)
2025-08-29 10:22:33

@deleted-U04R23BEW3V Return Request for Northwell Sleep Centers. Northwell Sleep Center - LCA - Slater - Alliant - Harminder S Bhasin 827915

Per the firm, the PNC was not at the Great Neck facility.

deleted-U04R23BEW3V
2025-08-29 10:27:06

*Thread Reply:* Can you copy/paste the email from the firm in this thread?

Malissa (malissa@shield-legal.com)
2025-08-29 10:36:08

*Thread Reply:* Subject:Re: Northwell Sleep Center - LCA - Slater - Alliant - Harminder S Bhasin 827915Date:Fri, 29 Aug 2025 10:08:53 -0400From:Steve Pearl <ocenterpr@gmail.com>To:intakes@tortintakeprofessionals.com, Sean Mulkeen <sean@shield-legal.com>

Hey guys this one was also at the wrong facility. I have many people doing this case and you are the only ones having an issue with the right location. And I think I see the reason for it...it's your intake questionnaire. Let's make this change.....instead of feeding them the question: Were you at the Northwell Health Sleep Lab or STARS Rehabilitation Center in Great Neck, NY

Let's ask: Where was the Northwell sleep facility you visited? They then have to say Great Neck. Then the rep confirm the exact address of it, and just match

Thanks

✅ deleted-U04R23BEW3V
Malissa (malissa@shield-legal.com)
2025-08-29 10:36:27

*Thread Reply:* @deleted-U04R23BEW3V

deleted-U04R23BEW3V
2025-08-29 10:23:34

Making a new sheet now

deleted-U04R23BEW3V
2025-08-29 11:11:28

@Cameron Rentch We received a return request from Steve Pearl regarding a Northwell client. Steve Pearl cited the client being at a non-qualifying facility, however the client stated during the intake that they received a letter from the facility regarding the breach. Please let me know if you require any additional information. Northwell Sleep Center LCA Slater Alliant Return Requests

Malissa (malissa@shield-legal.com)
2025-08-29 16:37:13

@deleted-U04R23BEW3V We have a few requests from Milberg for replacements in their Chowchilla campaign:

Reference Number: INT-2508192303318

After completing our review of this case, we have found it does not meet the agreed to criteria. Pursuant to the agreed to replacement policy, we are returning this case and requesting a replacement case.

Return reason: Rejected by Vendor Disqualified Notes:

If you deliver packets to our firm by email, please email replacement to mtpackets@milberg.com

Client Name: Deborah Reedy-Williams Injured Party: Deborah Reedy-Williams Email: deborah.reedy42@gmail.com Phone: 15624506613

Milberg entered this case in their system on, 8/19/2025

The retainer was signed on, 8/19/2025

Campaign ID: 6255

Sincerely,

Reference Number: INT-2508192303046

After completing our review of this case, we have found it does not meet the agreed to criteria. Pursuant to the agreed to replacement policy, we are returning this case and requesting a replacement case.

Return reason: Rejected by Vendor Disqualified Notes:

If you deliver packets to our firm by email, please email replacement to mtpackets@milberg.com

Client Name: Latoya Lawson-Goins Injured Party: Latoya Lawson-Goins Email: nevertoofarfrom@gmail.com Phone: 19168216539

Milberg entered this case in their system on, 8/19/2025

The retainer was signed on, 8/19/2025

Campaign ID: 6255

✅ deleted-U04R23BEW3V
deleted-U04R23BEW3V
2025-08-29 17:07:00

*Thread Reply:* Are they not offering any explanation as to why they want a replacement for these files?

Malissa (malissa@shield-legal.com)
2025-08-29 17:09:10

*Thread Reply:* Well i might have some good news.... they're both signed and declined.

Malissa (malissa@shield-legal.com)
2025-08-29 17:09:28

*Thread Reply:* i'm guessing the firm is just making sure all is good lol

deleted-U04R23BEW3V
2025-08-29 17:09:53

*Thread Reply:* I was literally just looking at that

🤣 Malissa
deleted-U04R23BEW3V
2025-08-29 17:10:10

*Thread Reply:* Thank you for confirming my suspicions

Malissa (malissa@shield-legal.com)
2025-08-29 17:10:16

*Thread Reply:* no problem!