Cameron Rentch (cameron@internetthings.com)
2025-05-26 12:42:25

@Joe Santana @Mike as you both know (I think you are aware Mike but if not you are now) that we are unable to send leads via email from leasdpedia. Previously we have been able to send from leads@shield-legal.com with no problems. I am not sure what everyone has tried but I know Joe put some time into this last week. I need to get this fixed as soon as possible please. When I went this am to try sending test leads, I get this error with a link that goes here: https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Let me know what you guys come up with please.

☝️:skin_tone_3: Mike
Cameron Rentch (cameron@internetthings.com)
2025-05-26 12:42:29

@Mark Maniora ^

Joe Santana (jsantana@shield-legal.com)
2025-05-26 12:44:00

Cameron as a reminder, it's broken @ leadspedia

Also, as I mentioned, Mike and I both worked at it and with several approaches.... They all failed

I will see if we can get support now and I'll advise

Cameron Rentch (cameron@internetthings.com)
2025-05-26 12:44:52

got it thanks @Joe Santana

Joe Santana (jsantana@shield-legal.com)
2025-05-26 12:49:30

I had contacted them on Friday at EOD and left my name phone number and email stating the urgency and as I feared they are still not available today due to the holiday I will be on it first thing tomorrow morning and hopefully get ahead of anything possible

Mark Maniora (markmaniora@shield-legal.com)
2025-05-26 15:44:32

Yes, they are out for the holiday. I will work on this tomorrow too until it’s fixed @Cameron Rentch

Joe Santana (jsantana@shield-legal.com)
2025-05-26 16:29:44

Mark, I wouldn't recommend that we are working at it at the same time, I am somewhat concerned about the efforts which were previously made, and then the impact of the additional efforts. I don't know what time you start, I will be at it early like 5am PST so please do me a favor, and check in with me before anything else, thank you

Mark Maniora (markmaniora@shield-legal.com)
2025-05-26 16:50:18

Sounds good @Joe Santana

Joe Santana (jsantana@shield-legal.com)
2025-05-26 17:44:57

10-4

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:14:41

So Far no answer @ leadspedia been trying since 5, figured that 6 (9est) but perhaps they are "underwater" right now with whatever is going on there.

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:23:21

They are central time, so they are "open" and calls/chats are going nowhere, and they haven't responded to emails or chats since Friday EOD, including this morning.

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:23:54

Mike might be able to go over to them and bust down their doors

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:23:58

6840 Carothers Pkwy Suite #210 Franklin, TN 37067

Mike (mike@shield-legal.com)
2025-05-27 08:44:51

that's only 3.5 hours away from me. could probably get there in 3 hours the way i drive. 🤔

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:45:16

I am now on the phone with them

Mike (mike@shield-legal.com)
2025-05-27 08:45:26

nice. ping me if i can help you with anything

Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 08:47:15

ok good, let me know if you need anything too. I am online, but heading to the office soon

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:47:24

roger

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:47:58

Mark please send Send Grid info that you setup

Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 08:48:18

login: MarkManiora@shield-legal.com

Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 08:48:26

Pass: Shield1983!$

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:48:33

copy

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:48:43

TY!

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:49:03

2fa

Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 08:49:17

309203

Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:49:31

done & done

:bouncing_parrot: Mike
Joe Santana (jsantana@shield-legal.com)
2025-05-27 08:50:04

Andy at LP will be calling me shortly, he said he doesn't know what's going on, or why google stopped working, and why the other methods didn't work either,

Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 08:50:53

ok

Joe Santana (jsantana@shield-legal.com)
2025-05-27 09:14:55

This is NOW working with SendGrid

Joe Santana (jsantana@shield-legal.com)
2025-05-27 09:15:15

Mark LMK when you're available to see what else needs to happen

Joe Santana (jsantana@shield-legal.com)
2025-05-27 09:15:26

Andy @ LP is still going to have to look into what happened on Friday

Joe Santana (jsantana@shield-legal.com)
2025-05-27 09:17:00
SendGrid now Working with LP.jpg
Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 09:21:56

amazing.

Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 09:22:09

Ok driving now. I will call you in about 30-45 mins if thats okay?

Joe Santana (jsantana@shield-legal.com)
2025-05-27 09:32:41

of course, this is ALL going to be temporary, as we don't really want to have yet ANOTHER system to deal with.... but let's get it going and figure out the rest

Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 10:06:08

@Joe Santana @Cameron Rentch I tested sending a lead to Dicello and it was sent successfully. Also tested sending to myself from Leadspedia and it was successful. Thanks for getting this fixed Joe!

Cameron Rentch (cameron@internetthings.com)
2025-05-27 10:47:00

great! did we fogure out what the issue was?

Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 10:54:55

@Cameron Rentch Gmail has sending limits for high volume email campaigns. So we had to create a SendGrid email account that can handle much higher volumes and Joe was able to get that SendGrid account configured with Leadspedia

Joe Santana (jsantana@shield-legal.com)
2025-05-27 11:00:42

Mark - I'm sorry, that is not it, and I explained that before.

Joe Santana (jsantana@shield-legal.com)
2025-05-27 11:01:23

There is some sort of disconnect, that apparently "just now kicked in" between how Google is allowing other service providers to connect using Email and Relaying type activity.

Joe Santana (jsantana@shield-legal.com)
2025-05-27 11:01:40

There is NO clear answer as to what/why and more so "why now" Andy @ LP is still needing to get back w/me

Mike (mike@shield-legal.com)
2025-05-27 11:03:26

my money says leadspedia deployed an update that broke things on their end .the testing joe and i did ruled out a lot of the possible scenarios

👍:skin_tone_2: Mark Maniora
Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 11:04:01

ok sorry, understood. that was the explanation given to me by Matt at Leadspedia with our Google email

Mark Maniora (markmaniora@shield-legal.com)
2025-05-27 11:04:27

at least its fixed for now, thank a lot Joe

Joe Santana (jsantana@shield-legal.com)
2025-05-27 11:59:52

right, unfortunately they were trying to make a "general statement" which I was able to confirm, after talking with with you, that couldn't have been the case, and additionally, tried sending email a rather "generic" method and that did not work at all, the attempts didn't even each my server, so there HAD to be something else going on there.

👍:skin_tone_2: Mark Maniora
Joe Santana (jsantana@shield-legal.com)
2025-05-27 12:00:25

also with the rate limiting idea, sure, let's just say that happened on Friday.... that did not old true, sat, sun, and Monday! 🙂

Joe Santana (jsantana@shield-legal.com)
2025-05-27 12:00:40

did not HOLD true...