Cameron Rentch (cameron@internetthings.com)
2024-03-21 15:30:21

@deleted-U04HFGHL4RW @deleted-U04GU9EUV9A

Clients had to register their recalled device to be eligible to receive a replacement device. Clients who registered their recalled device received a registration number provided by Philips. Once registered Philips placed them on a priority list and many have now received their replacement device.

To give you an idea of the process here it is:

To register for a replacement device, clients had to enter their name and device Serial Number (S/N) (located on the back of the Philips recalled device), into the following Philips website: https://www.philipssrcupdate.expertinquiry.com/?ulang=en If the Serial Number is not on the recall list, it will not allow the client to complete registration process.

If we can provide the client’s registration number the client received along with their completed Intake Questionnaire, this should suffice as partial proof, that it was a recalled device, until we obtain their DME records. I have attached our most current (IQ).

What if clients can’t find their registration number and/or serial number?

They can call the Philips helpline set up for this purpose: .

Clients who call the above number will be asked to verify:

  1. Last name
  2. Zip Code
  3. Last (4) digits of the phone number they used to register their device. Alternatively, clients who lost their registration number and/or serial number and don’t want to speak to a person can log into their portal at the following website: https://www.philipspatientportal.expertinquiry.com/