Nick Ward (nicholas@tortintakeprofessionals.com)
2024-09-11 18:38:11

@Dustin Surwill Hey, for tomorrow, I know we have you spot-troubleshooting a few items, but I'd like for you to spend as much time with Dwight as you can. We need to get several of his projects completed now and I think the only way to make sure this happens is to have a shadow helping keep him focused. I can give you more context on why this is a known issue with him later.

If you can find ways to spur him on, great. If you can improve his process to go faster, even better. He knows MPA well, but prioritization, urgency and accuracy need a boost.

I appreciate you jumping into the fray this week.

👍 Dustin Surwill
Nicholas McFadden (nickmcfadden@shield-legal.com)
2024-09-17 13:48:42
Integrations Update Template.docx
Nick Ward (nicholas@tortintakeprofessionals.com)
2024-09-17 18:59:51

LR pw ZChkQt77$**

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-09-17 19:00:14

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-02 14:11:30

Hey @Dustin Surwill, we are in Jabba syncing on naming convention changes across platforms. The names that get changed will be in this list, but for Integrations and the Flatirons work (Nick Mc only maybe?) will be impacted. We are having these sessions to align all platforms, but work through campaigns in chunks.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-02 14:11:47

You don't need to join, but if you would like to, feel free.

Dustin Surwill (dsurwill@shield-legal.com)
2024-10-02 14:14:06

I would be I am at lunch with family. @Nicholas McFadden maybe we should use caseid instead of name to prevent issues with this, thoughts?

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-02 14:16:01

No worries at all. I will check in with you later.

👍 Dustin Surwill
Nicholas McFadden (nickmcfadden@shield-legal.com)
2024-10-02 15:02:07

Yes we should use the case type ID. We have case types going to BQ so we have the mapping of the name and ID

👍 Dustin Surwill
Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-02 17:17:26

Hey, I met with an Enterprise Sales Rep at monday.com this afternoon. She is working up an estimate on the ent. tier and annual plan, should we want to entertain it. If you are interested in seeing the difference in tiers, here you go. If you think it is or will be helpful to do this, I can take it more seriously, but for now, I think we are good with what we have. https://www.google.com/url?q=https://sl.monday.com/t/100583/sc/42e00786-e396-4f17-98b3-11f1f961339d/NB2HI4DTHIXS65TJMV3S243VGMXGQ2LHNBZXA33UFZRW63JPOZUWK53FOIXTKYZWHA2DOMZWMFQTGOBVMM3GCYRYGRTDAZDDGRSTOZRQHE4GEMA%3D/HBQWCNZUHAYWIN3DGEZTQMJWMNRWMODFMU3GCMDGGUZWKYTDGFRDSYZUHEYWENLC/view-su3-highspot-com-viewer-5c684736aa385c6ab84f0dc4e7f098b0&sa=D&source=calendar&ust=1728332578640368&usg=AOvVaw1NCoR2MnkP407yZoGj-75D|https://www.google.com/url?q=https://sl.monday.com/t/100583/sc/42e00786-e396-4f17-98[…]alendar&ust=1728332578640368&usg=AOvVaw1NCoR2MnkP407yZoGj-75D

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-02 17:17:45

She said Jira integration is great, but didn't know much other than that to be honest...

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-09 13:04:21

Hey, I'm going to go confirm with Tony that we can put lunch on the company card for today. Assuming we are in the clear, thoughts on what to order?

I know pizza is cliche, but it's easy. Dustin loves Chik-fil-A. Sandwiches are easy from Cheba Hut or Jersey Mikes. Ahsan is pescatarian, but idk if there are other preferences...

Nicholas McFadden (nickmcfadden@shield-legal.com)
2024-10-09 13:08:06

Jersey Mikes

Nicholas McFadden (nickmcfadden@shield-legal.com)
2024-10-09 13:08:20

Zekarias is vegetarian

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-09 13:10:48

cool, I'll go talk to him

Dustin Surwill (dsurwill@shield-legal.com)
2024-10-14 11:09:34

Here is the proposal for the integrations team to have admin access to our systems: https://docs.google.com/document/d/1X475cydwjIpE9dt6Y4L0k1FeeBJ2cEJlNlSpAiSSlQ0/edit?usp=sharing

Dustin Surwill (dsurwill@shield-legal.com)
2024-10-23 17:48:16

*Thread Reply:* Are we still planning on sending this?

Dustin Surwill (dsurwill@shield-legal.com)
2024-10-14 20:00:16

Telling my system to deploy/redeploy all 44 cloud functions makes my CPU sit at 100% for almost 5 minutes

Nicholas McFadden (nickmcfadden@shield-legal.com)
2024-10-15 05:14:36

Wasn’t a problem before but can’t figure out why the signature image is now blacked out. For the Military records project. Let’s go over it in the morning

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-15 11:08:35

@Dustin Surwill just added you to an email from ACTS that came in yesterday in case you didn't already chat with McFadden on it.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-25 13:35:34

Hey @here, Alexandra asked if you will be on the DL call at noon. I told her yes, but wanted to check.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-25 13:35:43

I have a conflict with Five9 training at noon

Nicholas McFadden (nickmcfadden@shield-legal.com)
2024-10-25 13:36:41

I think Rachel said we needed to reschedule

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-25 13:37:25

even better

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-25 17:11:59

Hey guys, I am headed to the airport and won't be available for the rest of today. Have a great weekend!

Dustin Surwill (dsurwill@shield-legal.com)
2024-10-25 17:12:32

Have a good weekend

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-29 13:40:21

Head's up that both of you will have your accounts with LR disabled for now as that is what they had to do to kill the running script

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-29 13:43:14

or both of Nick's, idk.

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-10-29 13:43:34

LR is waiting for our itemized needs and then we can set the call to happen yet today

Dustin Surwill (dsurwill@shield-legal.com)
2024-11-05 13:57:23

Here is the doc with the information on baypoint. Is this enough to send to Cam? https://docs.google.com/document/d/1NqURt7uutca1qxwucjxPdMOLf95Pa6uQ6I4zM4Qirk0/edit?usp=sharing

Nick Ward (nicholas@tortintakeprofessionals.com)
2024-11-05 15:07:02

I think that you and McFadden need to make that call. My feedback is that there should be a final bullet with a few sentence paragraph of how the project has gone.

Nicholas McFadden (nickmcfadden@shield-legal.com)
2024-11-05 15:40:09

I agree with Nick that there should be some summarization of timeliness of both our and their responses, roadblocks, and where we’re are at for each of them. What have we been needing that we haven’t been receiving, now is the time to highlight needs for support.

Dustin Surwill (dsurwill@shield-legal.com)
2024-11-05 16:12:26

*Thread Reply:* I have added what I can find and think of

Nicholas McFadden (nickmcfadden@shield-legal.com)
2024-11-05 17:19:15

*Thread Reply:* Looks like he sent it off so hopefully that’s a good sign

👍 Dustin Surwill
Dustin Surwill (dsurwill@shield-legal.com)
2024-11-14 10:59:14

James is working remote today. Said it was similar to what Ward had yesterday

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-01-06 14:11:50

Hey guys, just had a chat with Joe, David and James about Connex and Five9 data-related tasks that are now coming to the forefront this week. Here is what we need to attack and Joe is asking for your insight and connection to help get it started. • need to pull data and call recordings from Connex and place on our server(s); questions include what are the file types, etc. and how to get this data • need to determine what file and data types will be used on Five9 in order to set up the pull of recordings and repositing on our servers (likely weekly) I'm sure there will be questions and more conversations, but wanted to get this on your radar for today.

Dustin Surwill (dsurwill@shield-legal.com)
2025-01-06 17:23:28

We have a copy of the Connex database in BigQuery. David would know the file types for both systems. I do not believe Integrations knows what file types or how to get the data.

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-01-06 17:34:13

We have a copy but question is how to access the actual recording. My recollection is the recording is just a link but what is our ability to acutally download that link and will that access get shutoff when we move off of Connex

Dustin Surwill (dsurwill@shield-legal.com)
2025-01-10 12:21:06

@Nick Ward Do we have a room for the Dashboard planning meeting or will this be virtual?

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-01-10 12:28:14

Room 1 please

👍 Dustin Surwill
Dustin Surwill (dsurwill@shield-legal.com)
2025-01-10 18:03:08

Can I get a link to the fireflies notes for the meeting with Meadow?

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-01-10 18:13:26

Just forwarded the email I got from McFadden’s AI. Let me know if you can’t access it

Dustin Surwill (dsurwill@shield-legal.com)
2025-01-10 18:13:43

It worked, thank you

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-02-07 16:48:24

James is helping Brittany pull the two year's worth of data right now. Trying it from his WIP project.

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-03-12 15:07:43

re: the Meadow API conversations that need to happen. lmk if you want to jump on Google Meet @Dustin Surwill @Nicholas McFadden

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-03-12 15:08:15

The conversation Cam shared on Monday morning is different than what is being asked for from Sean/Andy, but very relevant.

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-12 15:09:24

I do not any context on this. I have not heard about anything Meadow related this week

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-03-12 15:10:22

Ok...let's start here then...what is the latest summary update for Meadow VGA APIs? Are there outstanding items, QA needs, SA asks, etc.?

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-03-12 15:10:59

Unless @Nicholas McFadden has all this already

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-12 15:13:37

We are waiting for fields for the following: • re-send of VGA with new fields (to cleanup their side of the data) • Paraquat - DL - ML - Shield Legal • Firefighting Foam - Douglas London - ML - Shield Legal • MD Juvenile Hall Abuse - BG - Meadow Law - Shield Legal • Firefighting Foam - ELG - ML - Shield Legal • Firefighting Foam 2 - VAM Law - ELG - Meadow Law - Shield Legal • Firefighting Foam - VAM Law - ELG/Meadow Law - Shield Legal • Paraquat - Wagstaff - ML - Shield Legal • Arizona Juvenile Detention Center - ML - Intake (+ possible remap of secondary) We ask SA about a bug in December that Becker ran into Saturday (I forwarded him the conversation we had with Rahul) Becker sent us a timeline when he was here (attached)

Shield-MLF ops timeline-responsibilities (1).xlsx
Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-03-12 15:19:38

What other outstanding points are there besides awaiting mappings from Becker?

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-12 15:25:23

*Thread Reply:* I dont believe there are any for integrations. Possibly one with Alex for Arizona questions

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-03-12 15:31:12

*Thread Reply:* Ok didn’t think so from our meetings but wanted to double check

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-03-12 15:20:45

Where are we at regarding his timeline?

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-12 15:27:31

*Thread Reply:* For Integrations we do not have anything that is due bases on his timeline yet and the stuff we are assigned we need more information that he said he would send. For Alex, she is working with him to get the intake questionaire for arizona built and approved

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-03-12 15:23:15

@Nick Ward I’m trying to juggle this and the doctors. Can you help fill in with Cam?

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-03-12 15:24:44

Worst case I think @Dustin Surwill you put together a timeline of the issues if we want to share.

Dustin Surwill (dsurwill@shield-legal.com)
2025-04-24 17:12:41

More LR issues. They are failing to send to the integrations automation email. I have manually sent an email and it is not a problem with the email box, this is a LR issue. The attached leads are: 713306 and 679215

image.png
image.png
Dustin Surwill (dsurwill@shield-legal.com)
2025-04-24 17:13:21

More LR issues. They are failing to send to the integrations automation email. I have manually sent an email and it is not a problem with the email box, this is a LR issue. The attached leads are: 713306 and 679215

Dustin Surwill (dsurwill@shield-legal.com)
2025-04-24 17:19:15

This started at 2:10 PM and has affected 5 leads

Dustin Surwill (dsurwill@shield-legal.com)
2025-04-24 17:19:27

This started at 2:10 PM and has affected 5 leads

Dustin Surwill (dsurwill@shield-legal.com)
2025-04-24 17:51:32

This was working fine until 1PM (10 sent) but is failing since PM (7 leads). It is still failing

Dustin Surwill (dsurwill@shield-legal.com)
2025-04-24 17:51:43

This was working fine until 1PM (10 sent) but is failing since PM (7 leads). It is still failing

Dustin Surwill (dsurwill@shield-legal.com)
2025-04-25 11:38:33

@here According to the activity log. No integration emails have been successfully sent since 2 PM yesterday from LR. We need to create a ticket. There are now 19 leads that will require retriggering once this is fixed

Dustin Surwill (dsurwill@shield-legal.com)
2025-04-25 11:38:55

@here According to the activity log. No integration emails have been successfully sent since 2 PM yesterday from LR. We need to create a ticket. There are now 19 leads that will require retriggering once this is fixed

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-04-25 13:58:42

@Dustin Surwill please send a ticket request to support at LR and cc me, McF, TOny and anthony if you haven't already

🫡 Dustin Surwill
Nick Ward (nicholas@tortintakeprofessionals.com)
2025-04-25 13:59:00

share examples in the email for LR as well, please

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-05-01 12:14:41

Hey, looking back at Zapier after the convo about Abe's potential access and I see Ahsan has an admin account, but no zaps, connections or tasks. Am I good to deactivate him now or will that cause a problem that I am not aware of?

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-05-01 12:18:53

Dwight too has 0 activity

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-05-01 12:21:05

Yes I think you can deactivate both

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-15 13:54:33

Do we have a CR for the LR Automations meeting later?

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-05-15 14:27:41

CR1

Dustin Surwill (dsurwill@shield-legal.com)
2025-06-09 12:54:45

What department is Alan? Which departments does he oversee?

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-06-09 13:45:53

he has post-acquisition teams...Victim Support (VSS), Client Services (CSP), Medical Records (MRT), and technically also the Ben Crump (BCL) folks as well from an HR perspective.

👍 Dustin Surwill
Dustin Surwill (dsurwill@shield-legal.com)
2025-06-16 10:30:31

LR added at least 1 new field to the API 6/12 around midnight without notification. DB dump has not been working. I am working on a fix

Dustin Surwill (dsurwill@shield-legal.com)
2025-06-16 10:31:38

LR added at least 1 new field to the API 6/12 around midnight without notification. DB dump has not been working. I am working on a fix

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-06-16 11:02:22

Please open a ticket with support if you haven't already. CC me, Joe and Branden and Jordon.

Dustin Surwill (dsurwill@shield-legal.com)
2025-06-16 11:03:03

No need to open a ticket. I am fixing the code, the issue on our side. They just did not notify us of any changes to the API

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-06-16 11:04:17

The documentation of the issue is equally as important as the fix as we move forward with Sphere and work on our relationship with LR simultaneously. Please send the email at minimum.

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-06-16 11:04:35

minus support if that is your concern.

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-06-16 11:05:10

Let us know when the fix is complete

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-06-16 11:05:57

I would second what Ward said that it is an outage due to oversight in their part. There should be some notification of changes.

Dustin Surwill (dsurwill@shield-legal.com)
2025-06-16 11:12:21

Fix in place, ETA ~3 hours to import ~7000 leads

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-06-16 11:21:05

Ok thank you

Dustin Surwill (dsurwill@shield-legal.com)
2025-06-16 11:27:03

Email sent

🙏 Nicholas McFadden
Nick Ward (nicholas@tortintakeprofessionals.com)
2025-06-16 11:27:30

thank you

Dustin Surwill (dsurwill@shield-legal.com)
2025-06-16 17:56:19

Based on LR's response, I have added code to log new fields instead of breaking

Dustin Surwill (dsurwill@shield-legal.com)
2025-07-26 13:14:48

Scream test worked to find at least one user. The DB dump was using that user, I am updating GCP to fix it.

👍 Nicholas McFadden
Dustin Surwill (dsurwill@shield-legal.com)
2025-07-26 14:30:43

I had to add a 2 to the end of password to unlock the account after 20 hours of GCP failing to login. DB dump is now working again

👍 Nick Ward
Dustin Surwill (dsurwill@shield-legal.com)
2025-08-07 11:28:13

I looked in the integration logs for KY Organ Donor Investigation Lawsuit - DL - DL - Shield Legal and found that we have only sent that campaign using the new endpoint where we use our case type id as the fee arrangement in the mapping and they convert it to a litify fee arrangement id.

Dustin Surwill (dsurwill@shield-legal.com)
2025-08-07 11:28:30

It is possible that they converted it to the incorrect fee arrangement