deleted-U0679HSAMSB
2025-05-08 14:36:24

Good afternoon @Nicholas McFadden@Zekarias Haile. I came across the attached cases in Smart Advocate today that were integrated over the past month. All the info in them is listed as "unknown." I didn't know if these were all test cases or the information didn't import properly. Can you look into this?

Unknown cases.xlsx
Zekarias Haile (zhaile@shield-legal.com)
2025-05-08 15:08:27

*Thread Reply:* Looking into ...

deleted-U0679HSAMSB
2025-05-08 15:14:18

*Thread Reply:* Thank you!

:yourewelcome: Zekarias Haile
slackbot
2025-05-08 15:09:26

@Dustin Surwill has been added to the conversation by Zekarias Haile.

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-08 16:01:21

Looks like a mapping issue, we are working on it and should a have a fix going forward no later than EOB tomorrow (5/9)

deleted-U0679HSAMSB
2025-05-08 16:08:28

Great, thank you!

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-08 17:57:02

@deleted-U0679HSAMSB This has been fixed. All leads going through integration going forward should have the correct PII.

deleted-U0679HSAMSB
2025-05-08 17:59:38

Perfect! Have the one's on the list been updated or do those need to be re-imported?

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-08 18:04:53

They have not been updated. We can re-import them but it will create more cases. We cannot easily update cases but we can give you a report to use in the import wizard.

deleted-U0679HSAMSB
2025-05-08 18:08:23

If you could re-import them, that would be preferable even if it creates more cases, because I can just merge all the cases on the list.

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-08 18:08:56

We will get that done for you tomorrow.

deleted-U0679HSAMSB
2025-05-08 18:09:15

Thank you