deleted-U0679HSE82K
2024-04-08 12:30:31

@deleted-U06M9VC79A5

slackbot
2024-04-08 12:31:45

@deleted-U06M9VC79A5 and @deleted-U06JMNZ6HQE have been added to the conversation by Brittany Henderson.

deleted-U06M9VC79A5
2024-04-08 12:37:13

Good Morning Ryan, I'm having a CTM issue. My phone isn't notifying me when I have any incoming calls & it's not ringing when calls are coming through. This is also happening while my status is available. I've reset my computer, logged in & out, & no change to my issue.

Ryan (ryan@themedialab.agency)
2024-04-08 12:40:28

*Thread Reply:* @deleted-U06M9VC79A5, I have sent your note to Joe Santana, our onsite Tech Support, let me know if he has not gotten to you within the hour.

deleted-U06M9VC79A5
2024-04-08 12:40:58

*Thread Reply:* Thank you! I will let you know.

deleted-U06M9VC79A5
2024-04-08 15:05:56

*Thread Reply:* Hi Ryan, I still haven't seen Joe.

deleted-U06M9VC79A5
2024-04-08 15:10:41

*Thread Reply:* I spoke to Desiree & she advised that Joe isn't here so is there something Joe can do from where he is?

Ryan (ryan@themedialab.agency)
2024-04-08 15:43:51

*Thread Reply:* Are you not able to take calls at all today but where last week?

Ryan (ryan@themedialab.agency)
2024-04-08 15:44:24

*Thread Reply:* But yes; he can check your settings remotely.

deleted-U06M9VC79A5
2024-04-08 15:46:35

*Thread Reply:* I can take calls if I see it coming through. But there's no notification popping up when calls come through, no ringtone notifying me, & it has only rang twice with ringtone & notification today.

Ryan (ryan@themedialab.agency)
2024-04-08 15:48:43

@Joe Santana , just texted you.

Joe Santana (jsantana@shield-legal.com)
2024-04-08 15:49:00

@Joe Santana has joined the conversation

Ryan (ryan@themedialab.agency)
2024-04-08 15:49:33

@Joe Santana ^^

deleted-U06M9VC79A5
2024-04-08 15:51:54

I am leaving at 2pm today technically in a little bit so, the issue can wait tomorrow if @Joe Santana doesn't have time at the moment.

Ryan (ryan@themedialab.agency)
2024-04-09 11:38:57

@Joe Santana, I checked @deleted-U06M9VC79A5 CTM settings and everything seems normal. Wonder if Browser issue are causing these? "No pop-ups", etc.

deleted-U0679HSE82K
2024-04-09 11:41:19

Good Morning Ryan, Trisha is not at her desk currently, but IT is working on her computer.

deleted-U0679HSE82K
2024-04-09 11:41:45

I will inform her to see how things are going when she gets back to her desk.

🙏:skin_tone_4: Ryan
deleted-U0679HSE82K
2024-04-09 11:45:28

I stand corrected Trisha will not be in the office today I have just been informed.

Ryan (ryan@themedialab.agency)
2024-04-09 11:46:36

Once Joe is done reviewing her PC, have her let us know if she sees this continue when she gets back

deleted-U0679HSE82K
2024-04-09 11:47:37

@Ryan Ok thank you