James Turner (jturner@shield-legal.com)
2024-12-04 13:23:47

Ran off rq to have a meeting with Ryan about the new status's

James Turner (jturner@shield-legal.com)
2024-12-04 13:24:03

Should be getting those added for you shortly!

deleted-U06GD22CLDC
2024-12-04 13:24:22

Ok awesome. Thank you!

James Turner (jturner@shield-legal.com)
2024-12-04 13:51:16

When you get the chance, please confirm if this is correct - (Billable and commissionable status)

image.png
deleted-U06GD22CLDC
2024-12-04 14:28:09

I don't believe we are billing for transfers completed. This will be commissionable for the ASA team.

James Turner (jturner@shield-legal.com)
2024-12-13 11:44:37

I see you working on those test results

James Turner (jturner@shield-legal.com)
2024-12-13 11:44:42

Good stuff!

deleted-U06GD22CLDC
2024-12-13 11:44:49

😄

James Turner (jturner@shield-legal.com)
2024-12-16 16:33:02

Updating integrations team on Five9 stuff, gotta sync with u at some point

deleted-U06GD22CLDC
2025-01-03 13:27:03

Do you know when Nick is back in office?

James Turner (jturner@shield-legal.com)
2025-01-06 11:03:16

Heyo~ Hopefully today

James Turner (jturner@shield-legal.com)
2025-01-06 11:03:25

Eager to have him back

James Turner (jturner@shield-legal.com)
2025-01-10 15:20:38

Just so you know I am indirectly in the meeting. I'm in the background listening off Nicks phone lol

👍 deleted-U06GD22CLDC
James Turner (jturner@shield-legal.com)
2025-01-13 11:58:56

Heyo~ I'm waiting on anthony for the acronyms because he wanted to come up with those himself but check this out

James Turner (jturner@shield-legal.com)
2025-01-13 12:00:12

https://docs.google.com/spreadsheets/d/1uZ7us5WEKmphVSvM5eTJpAM4oqtcwGMvemFI5hGPdRM/edit?usp=sharing

There were some entrees without source data to pull from, and I am not sure if that is because they aren't "Real" campaigns which is why I'm gonna have people give it a second look

James Turner (jturner@shield-legal.com)
2025-01-23 16:58:24

Hey you still in?

James Turner (jturner@shield-legal.com)
2025-01-23 16:58:33

oops I'll msg on other acc

James Turner (jturner@shield-legal.com)
2025-02-21 11:40:59

Hey there' How would I go about getting a 5nine admin login? I want to look into the api calls to pull call data out

James Turner (jturner@shield-legal.com)
2025-02-21 11:57:37

It is WILD how much stuff you can do with this API- their docs are wild

deleted-U06GD22CLDC
2025-02-21 12:09:49

what email do you want it linked to

James Turner (jturner@shield-legal.com)
2025-02-21 12:10:13

jturner@shield-legal.com

Thats my default SSO

James Turner (jturner@shield-legal.com)
2025-02-27 12:00:37

What is that new status called verbatim?

James Turner (jturner@shield-legal.com)
2025-02-27 12:00:54

Is it "Transfer to Five9"

deleted-U06GD22CLDC
2025-02-27 12:00:59

Send to Five9

image.png
James Turner (jturner@shield-legal.com)
2025-02-27 12:01:06

Thank youuu

James Turner (jturner@shield-legal.com)
2025-02-28 13:04:50

Heyo, How do you see the list of leads in Five9 from the supervisor section?

James Turner (jturner@shield-legal.com)
2025-02-28 13:05:06

I'm attempting to verify if leads are coming in as they should

deleted-U06GD22CLDC
2025-02-28 13:41:11

You cannot pull the actual list from the supervisor portal, you have to use the admin portal

👍 James Turner
James Turner (jturner@shield-legal.com)
2025-03-13 12:33:06

Hey can I send you something and get your opinion on it?

deleted-U06GD22CLDC
2025-03-13 13:02:07

Sure

James Turner (jturner@shield-legal.com)
2025-03-13 13:23:42

I know we talked about the skills a bit, but I am seeing odd stuff where if we look at one lead, we spend a little over a minute in a [none] skill and then all the remaining time is in QA

James Turner (jturner@shield-legal.com)
2025-03-31 16:35:16

This looks awesome!

James Turner (jturner@shield-legal.com)
2025-03-31 16:37:42

Wow this is really complex

deleted-U06GD22CLDC
2025-03-31 16:41:12

Does it make sense at least? lmao

James Turner (jturner@shield-legal.com)
2025-03-31 16:56:56

I think so lol,

It's a complex enough system I would personally like to see all the scripts in github but yeah, this makes sense

James Turner (jturner@shield-legal.com)
2025-03-31 16:57:18

I am curious to see if someone knowledgable in sheets and a little coding could pull it up and use it