Slack Export - #training-recordings

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310_+12023605922_20240907104955.mp3

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2024-09-10 15:45:30

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2024-09-10 17:07:00

MD Juvenile Hall Abuse - Lead # 587118 - Opening was not quick, nor concise and the Agent does not give enough time for the PNC to respond before jumping to next question.

✅

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2024-09-10 17:48:28

Paraquat- Lead # 588089 Agent moves "Closing" part of the script to the middle of the call. Slightly leads PNC on certain questions by framing them as "very important" or explaining criteria then asking the question.

328_+15012153353_20240910141513.mp3

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2024-09-10 18:02:11

AFFF - Lead #587104 - Excellent Call

323_+19109924231_20240907080635.mp3

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2024-09-19 14:39:26

@U06S3MM43SQ @U06HK2H2HQU You can start by listening to these calls. We will add more examples shortly

Campaign Recordings- Training (10).pdf

IL Juv Hall DL BG Flatirons 5-9-24.mp3

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2024-09-19 17:11:23

CA Juv Hall Abuse - Lead #589365 - Excellent overall call, but disregard "it will likely be quicker when you're on with PD"

373_+15622333923_20240911082851.mp3

❤️

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393_+12709936153_20241007090516.mp3

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2024-10-07 13:51:45

Paraquat - Lead #363810 - Good overall closing call, however the Agent had missed some questions that PD had to answer and didn't assign himself.

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2024-10-07 14:11:43

NEC - Lead #561207 - Solid overall close, all areas covered.

173_+15862776481_20240917085645.mp3

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2024-10-08 11:43:20

Illinois Juvenile Hall Abuse - #501643 - Great Organic call

354_+12176076583_20240822131309.mp3

2024-10-11 10:03:32

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2024-10-11 11:11:34

Illinois Juvenile Hall Abuse #576585 - Conducted questions out of order, but good rapport and direction

373_+13125388168_20240820071919.mp3

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2024-11-19 12:46:12

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2025-02-21 14:05:56

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2025-03-18 12:54:59

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