Ryan (ryan@themedialab.agency)
2024-10-22 16:46:32

@Nicholas McFadden, urgent. Watch this video, wait for this sheet to be updated from Malissa to see how many of these leads did not fire the "TIP Slack Alerts" Automation set to 0 seconds to fire after THE system changes from "Sent e-Sign" to "Signed e-Sign". This is Priority 1 bug for LawRuler. Please CC me and Cameron on that support email.

@Mark Maniora, please rebuild the Automation including the Email Content and just namer if "TIP Slack Alert 2.0" and make sure we have JUST the <<case description>> fields in the email. Wondering if the Automation got corrupted and is not firing. So creating a new one might resolve this.

@Malissa, video link with proof that the ones in yellow in the sheet DID NOT have the Automation fire.

AFFF October DL-FI.xlsx
🆗 Mark Maniora
Mark Maniora (markmaniora@shield-legal.com)
2024-10-22 16:52:07

@Ryan ok the new new one is ready. Want me to turn it on and keep the original one on too?

Ryan (ryan@themedialab.agency)
2024-10-22 16:53:57

Pause old one, activate new one and monitor the slack channels to make sure next r-signs post.

Mark Maniora (markmaniora@shield-legal.com)
2024-10-22 16:55:09

got it

Mark Maniora (markmaniora@shield-legal.com)
2024-10-22 16:55:10

done

Dustin Surwill (dsurwill@shield-legal.com)
2024-10-22 16:59:10

@Dustin Surwill has joined the conversation

Malissa (malissa@shield-legal.com)
2024-10-22 17:38:41

@here I've attached the updated file.

AFFF October DL-FI (1).xlsx
Malissa (malissa@shield-legal.com)
2024-10-22 17:38:58

@Ryan i don't think the video got shared

Ryan (ryan@themedialab.agency)
2024-10-22 17:39:35

@here, the video: https://www.loom.com/share/72d073b9f575458ba41fcaec1402bf41 Watch the last 2-3 minutes @Nick Ward to see the "BUG".

Malissa (malissa@shield-legal.com)
2024-10-28 16:29:06

hi @here We're having the same issue with Depo Provera. I've attached a file. I still have several to check but thought i'd start here.

Malissa (malissa@shield-legal.com)
2024-10-28 16:29:24
depo-Custom Report-2024-10-28.xlsx
Ryan (ryan@themedialab.agency)
2024-10-28 16:47:21

@here, I added "Signed e-Sign IN PROCESS" to the LawRuler Automation like Tony does for his e-sign tracker. @Malissa @Greg Owen, keep an eye out for duplicates and let me know if we still have missing ones.

image.png
👍 Greg Owen, Malissa
🆗 Mark Maniora
Malissa (malissa@shield-legal.com)
2024-10-29 17:06:20

@Ryan i found a few more that didn't trigger.

Malissa (malissa@shield-legal.com)
2024-10-29 17:06:46
image.png
Mark Maniora (markmaniora@shield-legal.com)
2024-10-29 17:12:19

didn't trigger, as in the email was not sent out?

Malissa (malissa@shield-legal.com)
2024-10-29 17:12:47

Didn't trigger to slack.

Mark Maniora (markmaniora@shield-legal.com)
2024-10-29 17:12:53

oh ok, ty

Malissa (malissa@shield-legal.com)
2024-10-29 17:12:54

sorry should have specified.

Malissa (malissa@shield-legal.com)
2024-10-29 17:12:58

no prob

Ryan (ryan@themedialab.agency)
2024-10-29 18:35:01

@Mark Maniora @Malissa did the TIP Slack Alert 2.0 email get sent?

Ryan (ryan@themedialab.agency)
2024-10-29 18:35:38

Check the Law Ruler activity logs on each of those, I set this thing up to mirror exactly what Tony uses.

Malissa (malissa@shield-legal.com)
2024-10-29 18:41:20

@Ryan I think these are all from before you did the 2.0 update. If tomorrow is off again, I’ll let you know.

☝️:skin_tone_4: Ryan
Mark Maniora (markmaniora@shield-legal.com)
2024-10-29 18:41:56

Yeah I was looking a little earlier. Can check again later, but I don’t see that email going out. Automation looks okay though