Dustin Surwill (dsurwill@shield-legal.com)
2025-05-15 16:14:13

Do we know if case works is using smart advocate?

deleted-U04GZ79CPNG
2025-05-15 16:15:00

I believe they use something else

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-15 16:20:20

We have not changed anything since March 6th

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-15 16:20:41

Is it possible they updated something to break the mapping they expected?

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-15 16:20:57

All 5 that were re-triggered got the missing email/phone error

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-15 16:22:06

looks like all was fine until last friday 5/9