Cameron Rentch (cameron@internetthings.com)
2024-11-02 14:27:31

@deleted-U04HFGHL4RW @Joe Santana @deleted-U05EFH3S2TA I need a inbound number that we can use for the ACTS MIA Juv hall claimants. We have hired a LA private investgator that will be running skip traces on these claimants for ACTS. They will be transferring into us, and these calls need to routed DIRECTLY to the VSS Team. It is VERY VERY critical that these calls MUST be live answered, and can NOT go into any voicemail. We are paying the PI signficant money for each claimant they can locate and transfer to us with a working phone number and physical address. I need this ready and active by Monday morning at 9am PST please! @deleted-U05EFH3S2TA @Ralecia Marks @deleted-U06F9N9PB2A

Cameron Rentch (cameron@internetthings.com)
2024-11-02 14:28:21

this is the MIA list I am referring to...

CA Juv Hall Fallout by Campaign with Make Good 10-30-2024 (1) (1).xlsx
Joe Santana (jsantana@shield-legal.com)
2024-11-02 14:30:47

Live answered during what days and hours?

Cameron Rentch (cameron@internetthings.com)
2024-11-02 14:31:11

live answered mon-fri during open hours.

Joe Santana (jsantana@shield-legal.com)
2024-11-02 14:31:46

Am I correct in understanding that VSS is using RingCentral?

Joe Santana (jsantana@shield-legal.com)
2024-11-02 14:34:30

And once we have the number established where are we providing that number to

Joe Santana (jsantana@shield-legal.com)
2024-11-02 14:34:43

Where/who

deleted-U06F9N9PB2A
2024-11-02 14:34:54

Yes... we use ring central. Additionally our call manager does as well.

Joe Santana (jsantana@shield-legal.com)
2024-11-02 14:35:27

Can someone on the VSS team take care of this?

deleted-U06F9N9PB2A
2024-11-02 14:35:40

Yes, absolutely. Gathering the numbers right now.

Joe Santana (jsantana@shield-legal.com)
2024-11-02 14:35:55

Thank you

Joe Santana (jsantana@shield-legal.com)
2024-11-02 14:36:23

We're able to prioritize this number and ring central and identify it uniquely correct?

Cameron Rentch (cameron@internetthings.com)
2024-11-02 14:37:28

*Thread Reply:* @Joe Santana I have no idea how the phone systems work

Joe Santana (jsantana@shield-legal.com)
2024-11-02 14:39:17

*Thread Reply:* Once they have it in place I'll review it further

Joe Santana (jsantana@shield-legal.com)
2024-11-02 14:39:56

*Thread Reply:* How should we label the incoming name for these calls?

Cameron Rentch (cameron@internetthings.com)
2024-11-02 16:30:21

*Thread Reply:* @Joe Santana @deleted-U04HFGHL4RW LA Intelligence ACTS MIA

Cameron Rentch (cameron@internetthings.com)
2024-11-02 14:36:55

@deleted-U04HFGHL4RW also, I need you and team to do the following ASAP.

  1. Open the above report
  2. Each tab has Yellow highlighted entries which are "disconnected/uncooperative", and and pink which are "MIA/no contact". I want to start with the ACTS Laba Foreman tab. a. open this tab b. locate each "MIA/no contact" and "disconnected/uncooperative" claimants in lawruler c. pull the following and put into a report i. full name ii. phone number iii. alternative phone number iv. DOB/age v. physical address vi. Email address vii. alternate contact and relation viii. alternate contact phone number I need this information by tomorrow. Note do NOT have any additional information in this report. Only the fields I have listed above.
✅ deleted-U04R23BEW3V
deleted-U06F9N9PB2A
2024-11-02 14:48:56

Call managers direct line for RC -- Ralecia's RC My RC I believe all parties can add the PI's number as a contact for priority transferring urgency.

Cameron Rentch (cameron@internetthings.com)
2024-11-02 14:52:23

@Joe Santana should I simply forward these numbers to the PI? Maybe easiest

deleted-U04HFGHL4RW
2024-11-02 15:25:17

@deleted-U04R23BEW3V

deleted-U06F9N9PB2A
2024-11-02 15:26:49

Hi Jackson -- I can send you what I have for Laba so far if you want to follow the above format and we can compile it for tomorrow.

deleted-U04R23BEW3V
2024-11-02 15:28:28

@deleted-U04R23BEW3V has joined the conversation

deleted-U05EFH3S2TA
2024-11-02 15:29:27

@deleted-U06F9N9PB2A Please feel free to add my RC number as well..(Hello from Rio)

Joe Santana (jsantana@shield-legal.com)
2024-11-02 17:26:37

Team please confirm when numbers have been assigned and sent to Cameron, thank you!

Joe Santana (jsantana@shield-legal.com)
2024-11-02 17:27:24

Or Cameron confirm you got them, sorry...

Joe Santana (jsantana@shield-legal.com)
2024-11-02 17:30:16

I thought you wanted a dedicated number, to ring these numbers though? To give the PI 1 number to call, have it prioritized, and we can label it with whatever we want to title it for attention

deleted-U06F9N9PB2A
2024-11-02 17:50:03

*Thread Reply:* this is Alan’s. Between the 4 of us in a queue I believe we would not miss any live calls, even outside the 8-5pm window.

deleted-U04R23BEW3V
2024-11-02 17:39:46

@Cameron Rentch CA Juv Hall Laba Forman MIA Clients If anything additional is necessary, please let me know!

🙌:skin_tone_2: deleted-U06F9N9PB2A
deleted-U04HFGHL4RW
2024-11-02 18:38:20

Thanks Jackson

Cameron Rentch (cameron@internetthings.com)
2024-11-21 18:39:13

@deleted-U04R23BEW3V you ran this prior MIA report for me^ I need another report run. Standby

Cameron Rentch (cameron@internetthings.com)
2024-11-21 18:55:08

@deleted-U04R23BEW3V here is the master report updated as of yesterday.

Please do the following for all campaigns EXCEPT Laba Foreman(we already have done this for them)

  1. Open the above report
  2. Each tab has Yellow highlighted entries which are "disconnected/uncooperative", and and pink which are "MIA/no contact". I want to start with the ACTS Laba Foreman tab. a. open this tab b. locate each "MIA/no contact" and "disconnected/uncooperative" claimants in lawruler c. pull the following and put into a report i. full name ii. phone number iii. alternative phone number iv. DOB/age v. physical address vi. Email address vii. alternate contact and relation viii. alternate contact phone number
  3. I need this information by tomorrow. Note do NOT have any additional information in this report. Only the fields I have listed above.

If you can add this all to the new tabs on this google sheet, and label them by campaign name:

https://docs.google.com/spreadsheets/d/1NpUiKTKrwNg82zZGAR2Vz6eWDJFR5UhDznHde-3xbDw/edit?gid=0#gid=0 (Since you are adding all at once, we only need one tab per campaign/firm)

Thank you!

CA Juv Hall Fallout by Campaign with Make Good 11-20-2024 (2).xlsx
MIA ACTS All Campaigns
✅ deleted-U04R23BEW3V
deleted-U04R23BEW3V
2024-11-21 18:59:10

@Cameron Rentch on it! I’ll be home soon and send you an update shortly thereafter

Cameron Rentch (cameron@internetthings.com)
2024-11-21 19:00:19

@deleted-U04R23BEW3V all good my man! Tomorrow morning is ok, if you want to quickly tonight and can thats awesome, but tomorrow is great!

deleted-U04R23BEW3V
2024-11-21 19:03:52

@Cameron Rentch one of this size might take me a bit longer than last time so I can make it the first thing I do when I get to the office in the morning if that’s alright!

deleted-U06F9N9PB2A
2024-11-21 19:16:55

Thank you Jackson!!

deleted-U04R23BEW3V
2024-11-21 19:26:30

No problem! Always happy to assist!

deleted-U04R23BEW3V
2024-11-22 16:08:18

@Cameron Rentch All MIA clients added to the sheet. If any additional details or changes to naming conventions are necessary, please let me know! https://docs.google.com/spreadsheets/d/1NpUiKTKrwNg82zZGAR2Vz6eWDJFR5UhDznHde-3xbDw/edit?gid=1331393198#gid=1331393198

Cameron Rentch (cameron@internetthings.com)
2024-11-23 11:06:55

awesome thanks @deleted-U04R23BEW3V