deleted-U06F9N9PB2A
2025-08-20 07:48:08

Sextortion 3pl files recently got changed/messed up. The contact card no longer is the client/signers information but the mapped fields of PI in the intake forms are correct. Below are the examples teammates have given me. Sobo helped me last night to troubleshoot and a mass import or something along the lines may be the cause. This creates a big barrier in an already disadvantaged clean up campaign for anapol & they were not shy voicing frustrations last week prior to this hiccup. Can somebody please look into it further, and fix? šŸ˜Œ

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deleted-U07CRGCBVJA
2025-08-20 09:13:32

Noted, thank you, following

deleted-U095QBJFFME
2025-08-20 10:51:08

how did the client receive these files that were messed up?

deleted-U095QBJFFME
2025-08-20 10:51:23

I am around @deleted-U06F9N9PB2A if you want to chat in person

deleted-U06F9N9PB2A
2025-08-20 12:24:52

The files were not completed they are still being outreached. Agents working the files noticed the discrepancies. Agents confirm PI before completing secondary. I just landed in Arizona, otherwise Iā€™d find you!

deleted-U07CRGCBVJA
2025-08-20 13:06:47

Checking in on this

Dustin Surwill (dsurwill@shield-legal.com)
2025-08-20 13:10:28

The only fields affected are address1, address2, city, county, stateid, zip, countryid, state. There is an import currently running that is fixing the problem. Carter is filled in on the problem and solution.

deleted-U07CRGCBVJA
2025-08-20 13:20:57

great, thanks!

deleted-U07CRGCBVJA
2025-08-20 13:21:16

who was this with again please?

Dustin Surwill (dsurwill@shield-legal.com)
2025-08-20 13:23:15

*Thread Reply:* @Chris Krecicki

deleted-U07CRGCBVJA
2025-08-20 13:23:41

Thx for who's touch it, my fault, who is the client or clients ?

deleted-U055HQT39PC
2025-08-20 13:24:37

@deleted-U06F9N9PB2A weren't you saying SSN was impacted as well?

deleted-U07CRGCBVJA
2025-08-20 13:41:52

following

deleted-U095QBJFFME
2025-08-20 13:44:46

@deleted-U07CRGCBVJA from my understanding it wasn't just one client it was a batch of leads that were impacted. Approx 6k leads were impacted and they found the issue and fixed the data and are updating our system. For everyone on this chat...next time we see an error like this we need to notify myself, Joe and Dustin asap so they can source the isse.

deleted-U07CRGCBVJA
2025-08-20 13:47:31

That was my initial thought as well but I wasn't sure... thank you Carter and team, and yes on reporting/stating issues!

deleted-U07CRGCBVJA
2025-08-20 13:48:13

What about the SSN ?

deleted-U095QBJFFME
2025-08-20 13:50:18

I will follow up on this.. the issue was that there was a bad address in about 89000 leads and it kicked 6000 leads into a new column. I will follow up with the ssn's and make sure they are corrected but from the meeting this morning it was checked everything should be better

deleted-U07CRGCBVJA
2025-08-20 13:50:39

thank you, keep me/us updated

deleted-U06F9N9PB2A
2025-08-20 14:04:37

Thank you Carter. I think SS should be fine.

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