Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-19 11:11:21

@deleted-U05F548NU5V we were doing some troubleshooting but sometimes we can't see the results of the test in the dashboard until 24hrs later. Could you check to see if our test was successful? This is in regards to the NEC 2 (ID: 7520296437758869512) and our test received a successful 200 code and the request ID is: 20250819160056E21C60D7EAAA0AFF1376

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-19 11:12:37

@deleted-U05F548NU5V we were doing some troubleshooting but sometimes we can't see the results of the test in the dashboard until 24hrs later. Could you check to see if our test was successful? This is in regards to the NEC 2 (ID: 7520296437758869512) and our test received a successful 200 code and the request ID is: 20250819160056E21C60D7EAAA0AFF1376

deleted-U05F548NU5V
2025-08-19 15:52:31

Hi @Nicholas McFadden let me bring this to the team and update you

đź‘Ť Nicholas McFadden
Yan Ashrapov (yashrapov@shield-legal.com)
2025-08-20 11:15:13

Hey @Nicholas McFadden @deleted-U05F548NU5V test leads are coming through but no natural TikTok events. @deleted-U05F548NU5V somebody on TikTok's side possibly assist?

Screenshot 2025-08-20 at 17.13.07.png
deleted-U05F548NU5V
2025-08-20 14:47:44

Hi @Yan Ashrapov we saw the same in our side. our tech team asked if @Nicholas McFadden originnally sent the event as "test lead"? also, Nick - is the request ID you shared equals to event set ID? thanks

Yan Ashrapov (yashrapov@shield-legal.com)
2025-08-20 15:01:34

@deleted-U05F548NU5V those are test leads as far as I know. No natural traffic came through in August

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-20 15:33:49

The event we sent was on Test Lead Triggered

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-20 15:34:23

Im getting successful responses

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-20 15:35:21

I believe the request ID is passed in the successful response

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-20 15:35:38

Not sure if it would help developers

Yan Ashrapov (yashrapov@shield-legal.com)
2025-08-20 15:36:42

@Nicholas McFadden we still not getting any natural TikTok events

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-20 15:38:25

I am going to get so examples of the successful events and maybe the TikTok team can see what is happening in their end.

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-20 15:39:47

When new leads are being created we’ve seen the webhook firing so I’m not sure why it isn’t registering but I would’ve thought it wouldn’t return successful if something was wrong with the payload

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-20 15:41:41

The Meta leads won’t have a TikTok leadID is there a special placeholder that is needed @deleted-U05F548NU5V ?

Yan Ashrapov (yashrapov@shield-legal.com)
2025-08-20 16:07:37

@deleted-U05F548NU5V during June-July we had all events populating. Since we halted the NEC campaign July 12 and afterwards when we restarted it (August 6) we didn't see any events populating except unmapped events, mostly Signed e-Sign - Billable Declined by Firm. Adding Screenshots for reference.

Screenshot 2025-08-20 at 23.54.38.png
Screenshot 2025-08-20 at 23.53.21.png
Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-21 11:31:41

They we not necessarily TikTok sourced events so now that we are passing things like Meta sourced leads we should see the volume now. NEC 2 hasn't seen traffic since yesterday besides our tests

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-21 11:31:56

we can hop on a call to review

Yan Ashrapov (yashrapov@shield-legal.com)
2025-08-21 11:32:50

@Nicholas McFadden NEC on TikTok is heavy on traffic since August 6

Yan Ashrapov (yashrapov@shield-legal.com)
2025-08-21 11:33:23

Including yesterday

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-21 11:41:27

Can we hop on a call to go over it?

Yan Ashrapov (yashrapov@shield-legal.com)
2025-08-21 11:43:54

@Nicholas McFadden I can. Fay might be indisposed today as it’s late in Israel

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-21 11:44:26

No that's okay was more thinking you, Dwight and I

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-21 11:44:36

Can you hop on a one now?

Yan Ashrapov (yashrapov@shield-legal.com)
2025-08-21 11:45:07

Yes. Send an invite please. Google meet or Zoom is good

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-21 11:45:50

Sent

Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-21 11:45:51

Tiktok Thursday, August 21 · 9:30 – 10:30am Time zone: America/Los_Angeles Google Meet joining info Video call link: https://meet.google.com/bxi-stka-bny Or dial: ‪(US) ‬ PIN: ‪671 122 540‬# More phone numbers: https://tel.meet/bxi-stka-bny?pin=3865182436544

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Original URL: https://tel.meet/bxi-stka-bny?pin=3865182436544
Nicholas McFadden (nickmcfadden@shield-legal.com)
2025-08-21 12:09:19

@deleted-U05F548NU5V I think we are okay. Thank you for your help