Malissa (malissa@shield-legal.com)
2025-01-11 15:38:53

Hey @deleted-U04HFGHL4RW I just got this message from Mark at ACTS regarding the call forwarding for wild fires.

IMG_8949
deleted-U04HFGHL4RW
2025-01-11 21:39:09

Ok, I will let intake know.

Malissa (malissa@shield-legal.com)
2025-08-04 10:23:15

Good Morning @deleted-U04HFGHL4RW

The Gomez Firm is having trouble getting in touch with the Instant Soup claimants on the attached file. Can you have a few agents work on reestablishing connection? The firm has asked that we transfer the claimants to . That number goes to Samantha Martinez at the firm.

Unresponsive Clients (1).xlsx
deleted-U04HFGHL4RW
2025-08-04 10:37:47

ok, will do

deleted-U04HFGHL4RW
2025-08-06 12:29:45

@Malissa We just tried to transfer 3 people to that number and no one pick up. Please advise on next steps.

Malissa (malissa@shield-legal.com)
2025-08-06 12:30:09

Oh no. I'll get with the firm right away

Malissa (malissa@shield-legal.com)
2025-08-06 12:31:07

so it just rang and rang?

deleted-U04HFGHL4RW
2025-08-06 12:31:58

It went to voicemail.

Malissa (malissa@shield-legal.com)
2025-08-06 12:32:06

fun. i asked them for a backup number

deleted-U04HFGHL4RW
2025-08-06 12:32:43

Also ask them what is there band with, on how many calls they can take a day.

Malissa (malissa@shield-legal.com)
2025-08-06 12:33:06

Will do. Thanks Tony. I'll keep you updated.

Malissa (malissa@shield-legal.com)
2025-08-06 12:37:46

@deleted-U04HFGHL4RW do you have the names of some of the ones that were transferred? She's spoken with Bentley and Kyzer. She said that she only has the one numbers but if we give her the numbers of the ones we've reconnected with, she'll call them directly.

deleted-U04HFGHL4RW
2025-08-06 13:15:51

lead id # 699835 Rayla Williams Lead ID # 704350 Maddox Christopher Shepherd

deleted-U04HFGHL4RW
2025-08-06 13:16:18

Let me know when we can resume calling and if we should leave a voice mail or not.

Malissa (malissa@shield-legal.com)
2025-08-06 14:04:07

@deleted-U04HFGHL4RW They're going to get me a backup number we can use. They did say that it's ok to leave voicemails. They also asked that we can confirm their email addresses

Malissa (malissa@shield-legal.com)
2025-08-06 14:04:20

that way if they'd rather use email for communications the firm has the right one

Malissa (malissa@shield-legal.com)
2025-08-06 15:23:35

hey @deleted-U04HFGHL4RW I have another number for the firm - . The firm says that if both go to voicemail, it's totally fine to leave a voicemail. They'd like for us to let them know, if we can, that they need them to complete a questionnaire that was emailed to them.

deleted-U04HFGHL4RW
2025-08-06 18:49:50

@Malissa Here are the Gomez leads that we reach today. 10 of them we transferred and had to leave a voicemail

image.png
👏 Malissa
Malissa (malissa@shield-legal.com)
2025-08-06 18:50:24

Thank you @deleted-U04HFGHL4RW!

deleted-U04HFGHL4RW
2025-08-06 18:51:14

Transferred 40 of them today.

🙌 Malissa, Cameron Rentch
Malissa (malissa@shield-legal.com)
2025-08-20 14:31:50

@deleted-U04HFGHL4RW have we had any more luck with the Gomez leads?