Cameron Rentch (cameron@internetthings.com)
2024-07-01 17:09:36

For tomorrow please add to the sign:

Cloverlay Capital.

Attending from Cloverlay are: https://www.cloverlay.com/team/kendra-h-corbett/ https://www.cloverlay.com/team/robert-curtis/ https://www.cloverlay.com/team/kevin-yan/

Flatirons Law Group Dave Diamond Dean Gresham

Obviously Abe from DL.

Please ensure Stormtrooper is reserved from 2pm onward.

Cameron Rentch (cameron@internetthings.com)
2024-07-17 13:35:00

@deleted-U05EFH3S2TA let me look into it

đź‘Ť:skin_tone_3: deleted-U05EFH3S2TA
Cameron Rentch (cameron@internetthings.com)
2024-08-26 18:17:58

@deleted-U04HFGHL4RW @deleted-U05EFH3S2TA anything to catch up on?

Cameron Rentch (cameron@internetthings.com)
2024-08-26 18:18:04

I can join the call

deleted-U05EFH3S2TA
2024-08-26 18:30:19

We can catch up tomorrow. We had a good chat with Tim in our 4 o'clock .

Cameron Rentch (cameron@internetthings.com)
2024-08-26 18:30:29

ok good deal

deleted-U05EFH3S2TA
2024-09-13 18:23:42

@Cameron Rentch @deleted-U04HFGHL4RW I have isolated the non- matching retainer and case type by verifying retainers vs case type on the Intake leads.

The case type is Illinois Juvenile Hall Abuse - Dicello - BG/Flatirons NC (TIP) - Shield Legal The retainer changed on 6-21-2024 to include the DL conflict waiver. When that retainer was changed, the case type remained Dicello/BG Flatirons. We have 30 e-sign finals from that case since 6-21 in addition to every lead in that case type that is still active and still has the non-matching retainer. I have corrected the weekly BG report for this week and will verify and correct the August and July billing statements for that case type.

Most importantly, we need to rectify the existing retainer/case type non-matches.

E-sign Finals - Case Type & Retainer conflict .xlsx
image.png
Cameron Rentch (cameron@internetthings.com)
2024-09-13 18:24:35

Great job @deleted-U05EFH3S2TA

đź‘Ť:skin_tone_3: deleted-U05EFH3S2TA
Cameron Rentch (cameron@internetthings.com)
2024-09-13 18:24:44

@deleted-U04HFGHL4RW let’s get this cleaned up

deleted-U04HFGHL4RW
2024-09-16 07:14:03

I will have Jackson move these case over to IL DL Flatirons this morning.

Cameron Rentch (cameron@internetthings.com)
2024-10-05 11:43:45

@deleted-U04HFGHL4RW @deleted-U05EFH3S2TA Abe has approved hiring 5 more MRT team members that we can bill directly to DL monthly. Please get them hired asap. In the meantime, we need to have the existing MRT team work with Abe and Shan on NON Flatiron cases, keep track of their work(ie weekly how many records pulling Flatirons vs NON Flatirons and then bill accordingly.

We also need to have 5 CSP's assigned to DL only cases as well for a time period where we will bill them accoridngly as well.

Also, Alan, we need to get Abe an estimate of the cadence and time it takes to pull military records.

deleted-U04HFGHL4RW
2024-10-05 11:46:25

@Cameron Rentch I will have the posting for the MRT's go up on Monday to start interviewing. I will have Alicia set up a call with Shan on Monday to go over what non flatiron medical records they should be working.

deleted-U05EFH3S2TA
2024-10-05 11:48:40

@Cameron Rentch @deleted-U04HFGHL4RW The new DL CSPs are to be dedicated to DL and not involved with Flatirons correct?

Cameron Rentch (cameron@internetthings.com)
2024-10-05 11:49:58

@deleted-U05EFH3S2TA we are not hiring new CSP's we just need to "loan" 5 CSP's to Abe for DL only work for a period of time

Cameron Rentch (cameron@internetthings.com)
2024-10-05 11:50:02

@deleted-U04HFGHL4RW

Cameron Rentch (cameron@internetthings.com)
2024-10-05 11:50:09

ONLY hiring new MRT folks

deleted-U05EFH3S2TA
2024-10-05 11:50:34

Understood. Thanks for the clarification

🙌 Cameron Rentch
deleted-U05EFH3S2TA
2024-10-05 21:00:49

@Cameron Rentch @deleted-U04HFGHL4RW As we discussed yesterday, I have taken the MIA list from ACTS and compared that to total intakes by case type/attorney and calculated a Fall OUT rate. The first tab is a recap and the following tabs are the Intake Finals with the MIA's highlighted. Each tab is a LAW Firm listed on the ACTS MIA list. There also are 2 listed on the MIA list that are Signed and Declines that are still being pursued. Hope this helps....

ACTS Fallout % from MIA list.xlsx
🙌 Cameron Rentch
deleted-U04HFGHL4RW
2024-10-06 13:52:33

Thanks

Cameron Rentch (cameron@internetthings.com)
2024-10-06 14:02:34

@deleted-U05EFH3S2TA @deleted-U04HFGHL4RW questions

Meadow AZ JDC Direct = what are these cases? What do we charge Meadow for Tier 1,2,3 is it 150/100/75?

deleted-U05EFH3S2TA
2024-10-06 14:21:00

@Cameron Rentch Tier 1 $175 Tier 2 $100 and Tier 3 is $50 ( The prices are at the bottom of the Meadow tab on VSS Monthly Completions Google Doc) AZ JDC is the VSS 2nd Interview for the Arizona Juvenile Detention Center that came to us from Meadow Law working with Burg Simpson. We are doing a complete VSS 2nd Interview.

Cameron Rentch (cameron@internetthings.com)
2024-10-06 14:23:40

@deleted-U05EFH3S2TA great job on the ACTS fallout by campaign. looks pretty dam good unless I am missing soemthing?

deleted-U05EFH3S2TA
2024-10-06 14:34:02

This is from the most recent MIA list from Doug. I requested a new one and will update this report once received

🙌 Cameron Rentch
deleted-U05EFH3S2TA
2024-10-12 15:59:33

@Cameron Rentch @deleted-U04HFGHL4RW This is the complete CA Juv Hall MIA breakdown. This covers the first Intake from 8-19-2022 through 10-11-2024. As a point of note, 72% of all MIA's came from 2022 and 2023 Intakes prior to having a VSS team. This presents us with a unique problem of locating these people after being MIA for over a year. I am now subscribed to both TRUEPEOPLESEARCH and SPOKEO to attempt to locate new contact information for these individuals in hopes of completing their documentation. We will include this information in our MIA bi-weekly report and update found new contact information in Smart Advocate and Law Ruler. This a far from good news I am aware, however knowing the facts of what we need to accomplish will motivate our solutions.

CA Juv Hall Fallout by Campaign.xlsx
Cameron Rentch (cameron@internetthings.com)
2024-10-12 16:02:30

Thanks @deleted-U05EFH3S2TA great work. @deleted-U04HFGHL4RW I am going to let you know how many we need to replace for each campaign. If we can we want to go back through any open leads for these firms.

Cameron Rentch (cameron@internetthings.com)
2024-10-16 19:30:15

@deleted-U05EFH3S2TA @deleted-U04HFGHL4RW here is the sheet with suggested "make goods" We can send this - BUT it needs to be understood we need to work our butts off the MIA's and the Disconnected so we do NOT have to actually generate more leads. @deleted-U04HFGHL4RW please reopen any of these that are closed as well, if there are any additional/remaining leads to work.

CA Juv Hall Fallout by Campaign with Make Good 10_16_24.xlsx
Cameron Rentch (cameron@internetthings.com)
2024-10-23 14:38:32

@deleted-U05EFH3S2TA can you please update the sheet that I posted to you and deduct the "make goods" for MIA's we completed? I need to send this off to Doug today

deleted-U05EFH3S2TA
2024-10-23 17:44:38

@Cameron Rentch 👆:skintone3:

deleted-U05EFH3S2TA
2024-10-23 19:34:22

Updated report with make good numbers

CA Juv Hall Fallout by Campaign with Make Good 10_23_24.xlsx
deleted-U05EFH3S2TA
2024-10-25 17:17:04

Updated 10-25 4 MIA 's completed and noted in Make Good #'s

CA Juv Hall Fallout by Campaign with Make Good 10-25-2024.xlsx
Cameron Rentch (cameron@internetthings.com)
2024-10-25 19:14:19

@deleted-U05EFH3S2TA please circulate this email to Doug me and Tony and ralecia

deleted-U05EFH3S2TA
2024-10-25 20:46:08

Sent

Cameron Rentch (cameron@internetthings.com)
2024-10-25 21:39:27

thanks @deleted-U05EFH3S2TA

Cameron Rentch (cameron@internetthings.com)
2024-10-28 14:09:31

@deleted-U05EFH3S2TA please check your email and reply ASAP, as well as providing the actual completed fact sheets

deleted-U05EFH3S2TA
2024-10-28 15:32:25

@Cameron Rentch Brittany has the mail merge for the LA County Foster campaign on her laptop. We have been messaging and calling her about completing the mail merge into the PFS, but have yet to hear back from her

Cameron Rentch (cameron@internetthings.com)
2024-10-28 15:38:05

@deleted-U05EFH3S2TA @deleted-U04HFGHL4RW you’ve GOT to be kidding me. Unbelievable that this didn’t get handed off. I really hope you all figure this out or we’re in deep shit.

Cameron Rentch (cameron@internetthings.com)
2024-10-28 15:38:50

Moving forward, nobody takes time off until we have a complete sign off document on every single assignment. They’re working on with who is taking over it and where all of the assets to them are.

Cameron Rentch (cameron@internetthings.com)
2024-10-28 15:39:10

Make sure we have this and review for you this week @deleted-U05EFH3S2TA

deleted-U05EFH3S2TA
2024-10-28 15:45:28

@Cameron Rentch I just spoke with Brittany and she will distribute the PFS documents this afternoon. We would have included this item on our hand-off list if we would have throught there was a deadline for the fact sheets.

deleted-U05EFH3S2TA
2024-10-29 15:55:07

@Cameron Rentch @deleted-U04HFGHL4RW "Make goods" down to 95 from 106

CA Juv Hall Fallout by Campaign with Make Good 10-29-24.xlsx
🙌 Cameron Rentch
deleted-U04HFGHL4RW
2024-10-29 16:15:11

thanks

deleted-U05EFH3S2TA
2024-10-29 17:47:00

Attached is a document that I will be sharing with the team that details the responsibilities to be handled in my absence. I am excited about this process, because it will allow my newer team members to grow and mature in their leadership and accountabilities.

Vacation.docx
deleted-U04HFGHL4RW
2024-10-30 15:59:53

@Cameron Rentch we are in the management training set up by Shellie. When it is over we can join the 3:30 call

Cameron Rentch (cameron@internetthings.com)
2024-10-30 16:00:09

Ok

deleted-U05EFH3S2TA
2024-11-12 16:06:27

@Cameron Rentch @deleted-U04HFGHL4RW Attached is the 11-12 Private Investigator MIA update. Ralecia and I had a call with her today. She stated that she was reaching people after office hours. Ralecia stated that she and Traci are available for transfers throughout the evening moving forward. https://docs.google.com/spreadsheets/d/1vnJmoXJ66bscZcuZxnkt_OS_hdBA2wykDDUc9RpqQ_c/edit?usp=sharing

deleted-U05EFH3S2TA
2024-11-13 17:54:35

@Cameron Rentch @deleted-U04HFGHL4RW 2 interview competed today from PI MIAhttps://docs.google.com/spreadsheets/d/1vnJmoXJ66bscZcuZxnkt_OS_hdBA2wykDDUc9RpqQ_c/edit?usp=sharing

deleted-U05EFH3S2TA
2024-11-14 15:49:04

@Cameron Rentch @deleted-U04HFGHL4RW As a result of most 2nd Interviews not being entered into Law Ruler prior to June 1, this report is based on the past six months from 5-13 to 11-13. With the just added VGA leads and the Adult Acts cases, we are 1562 cases to be completed. https://docs.google.com/spreadsheets/d/1sBx3AzYuNnSmD59X2l6I1aebOaz5fBY5AlHNmK5t9os/edit?usp=sharing

VSS Open Cases vs Completed Cases
🙌 Cameron Rentch
Cameron Rentch (cameron@internetthings.com)
2024-11-14 16:14:06

Let’s review and discuss later today

deleted-U05EFH3S2TA
2024-11-15 15:23:36

@Cameron Rentch @deleted-U04HFGHL4RW Added 1 more completion and a total of 20 reacxh by the PI to datehttps://docs.google.com/spreadsheets/d/1vnJmoXJ66bscZcuZxnkt_OS_hdBA2wykDDUc9RpqQ_c/edit?usp=sharing

deleted-U05EFH3S2TA
2024-11-18 16:31:32

@Cameron Rentch @deleted-U04HFGHL4RW Update for PI MIA cases - 12 completed cases from the PI MIA list https://docs.google.com/spreadsheets/d/1vnJmoXJ66bscZcuZxnkt_OS_hdBA2wykDDUc9RpqQ_c/edit?usp=sharing

deleted-U05EFH3S2TA
2024-11-18 18:12:47

@Cameron Rentch @deleted-U04HFGHL4RW Busy PI day - We have interviews scheduled tonight from 5pm up to 7:30pm https://docs.google.com/spreadsheets/d/1vnJmoXJ66bscZcuZxnkt_OS_hdBA2wykDDUc9RpqQ_c/edit?usp=sharing

deleted-U05EFH3S2TA
2024-11-19 16:01:28

@Cameron Rentch @deleted-U04HFGHL4RW We have now completed 21 interviews on the PI MIA list of 112. The PI has reached 35 clients so far or 31%!! https://docs.google.com/spreadsheets/d/1vnJmoXJ66bscZcuZxnkt_OS_hdBA2wykDDUc9RpqQ_c/edit?usp=sharing

deleted-U05EFH3S2TA
2024-11-20 10:39:02

@Cameron Rentch @deleted-U04HFGHL4RW CA JUV Hall Fallout with Make Good Numbers (updated)

CA Juv Hall Fallout by Campaign with Make Good 11-20-2024.xlsx
Cameron Rentch (cameron@internetthings.com)
2024-11-20 12:49:04

thank you @deleted-U05EFH3S2TA great progress here

🙌:skin_tone_3: deleted-U05EFH3S2TA
Cameron Rentch (cameron@internetthings.com)
2024-11-20 17:19:17

@deleted-U04HFGHL4RW @deleted-U05EFH3S2TA I need a complete list of all of the following ASAP

Intake staff by dept (ie fronters, callers, supervisors) Staff members with schedules (ie days and times they work)

Post acquisition staff Staff members with schedules

I need every department, all staff members and hours for each.

I also want to know how many people we have each day that stay late, and are workin on weekends

deleted-U05EFH3S2TA
2024-11-20 17:52:20
image.png
Cameron Rentch (cameron@internetthings.com)
2024-11-20 17:55:22

let's review this on our call today

deleted-U05EFH3S2TA
2024-11-20 17:55:38

`

image.png
deleted-U04HFGHL4RW
2024-11-20 17:57:18

Intake - 33 Inbound/Call backs - 15 Screeners - 30 Asa - 8 Supervisors - 4 Working on schedule breakdowns

deleted-U04HFGHL4RW
2024-11-20 17:58:35

ASA Angel Fansher Bruce Fox Kerri Ware Laura Rozen Moira Spence Vikki Alejandre Mario Hernandez Stacy Loquiao

Cameron Rentch (cameron@internetthings.com)
2024-11-20 18:00:42

I dont think we have enough people in intake

deleted-U05EFH3S2TA
2024-11-22 11:20:21

@Cameron Rentch @deleted-U04HFGHL4RW Updated PI MIA and Make Good MIA reports https://docs.google.com/spreadsheets/d/1vnJmoXJ66bscZcuZxnkt_OS_hdBA2wykDDUc9RpqQ_c/edit?usp=sharing

CA Juv Hall Fallout by Campaign with Make Good 11-22-2024.xlsx
🙌 Cameron Rentch
Cameron Rentch (cameron@internetthings.com)
2024-11-25 14:51:35

@deleted-U05EFH3S2TA I forwarded you the email I sent to the PI

🙌:skin_tone_3: deleted-U05EFH3S2TA
deleted-U05EFH3S2TA
2024-11-26 09:58:36

@Cameron Rentch @deleted-U04HFGHL4RW Busy day in the PI world with 7 Flatirons MIA interviews scheduled and 5 Flatirons MIA completed last night

deleted-U05EFH3S2TA
2024-11-26 12:13:02

@Cameron Rentch Post Acquisition Holiday schedule - We will be open from 6am - 3:30 pm on Wednesday. There is only 1 CSP with a PTO request for that day. We will be fully staffed on Wednesday . Friday we will be open from 6am - 4:30pm. We have 3 CSPs and 1 VSS with PTO requests for that day. The holiday requirement that people need to work the day before and after the holiday to be paid holiday pay, has helped tremendously to maintain our teams during the holiday. I will be at the office all day both days if needed

deleted-U04HFGHL4RW
2024-11-26 12:15:11

Intake is open from 6 am to 3:30 on Wednesday with 3 people requesting off. Friday we are scheduled from 6 am to 4:30pm with 4 people requesting off. Sat and Sunday is our normal staff with the normal schedule of 8 am to 4:30 pm

Cameron Rentch (cameron@internetthings.com)
2024-11-26 12:16:24

Please send the actual schedule of people working, not who’s is taking the days off.

Wed, Friday, Sat and Sunday please.

Cameron Rentch (cameron@internetthings.com)
2024-11-26 12:16:32

@deleted-U04HFGHL4RW @deleted-U05EFH3S2TA

deleted-U05EFH3S2TA
2024-12-02 09:18:23

@Cameron Rentch @deleted-U04HFGHL4RW Update on the CPAP MIA's from the PI https://docs.google.com/spreadsheets/d/10XzxI6__nfutmQldJQzbwYutEBDR5ImqpK7ZSV9PzSA/edit?usp=sharing

CPAP MIA Flatirons
deleted-U05EFH3S2TA
2024-12-05 17:20:01

@Cameron Rentch @deleted-U04HFGHL4RW Our CPAP PI is fizzling out. I have texted back and forth for the past 2 days without much interaction, which is unlike her. https://docs.google.com/spreadsheets/d/10XzxI6__nfutmQldJQzbwYutEBDR5ImqpK7ZSV9PzSA/edit?usp=sharing

CPAP MIA Flatirons
deleted-U05EFH3S2TA
2024-12-06 17:06:56

PI has contacted 64 total MIAs to date -- 26% Fallout on Laba Forman !!!!

CA Juv Hall Fallout by Campaign with Make Good 12-6-2024.xlsx
deleted-U05EFH3S2TA
2024-12-09 14:36:47

@Cameron Rentch @deleted-U04HFGHL4RW Attached is the current CA JUV Hall MIA Fallout with Make Good Numbers included. Laba Forman is at 23%!!

CA Juv Hall MIA Make Good Update 12-9-2024.xlsx
Cameron Rentch (cameron@internetthings.com)
2024-12-09 17:40:14

awesome @deleted-U05EFH3S2TA!!!

🙌:skin_tone_3: deleted-U05EFH3S2TA
deleted-U05EFH3S2TA
2024-12-11 16:08:56

@Cameron Rentch @deleted-U04HFGHL4RW 2 more off for ACTS and 1 for Laba - I have focused PI Jordan on VAN and LOSG to get those 2 down to 24%

CA Juv Hall MIA Make Good Update 12-11-2024.xlsx
Cameron Rentch (cameron@internetthings.com)
2024-12-11 17:01:55

great @deleted-U05EFH3S2TA

deleted-U05EFH3S2TA
2024-12-12 16:27:37

@Cameron Rentch @deleted-U04HFGHL4RW From 32 Make Goods yesterday to 27 today!!!! See you at ZERO by New Years Day!

CA Juv Hall MIA Make Good Update 12-12-2024.xlsx
🙌 Cameron Rentch
deleted-U05EFH3S2TA
2024-12-17 08:55:37

@Cameron Rentch @deleted-U04HFGHL4RW Down to 25 "Make Goods" with 5 appointments over the next 2 days !!

CA Juv Hall MIA Make Good Update 12-17-2024.xlsx
deleted-U05EFH3S2TA
2024-12-18 15:45:42

@Cameron Rentch @deleted-U04HFGHL4RW On October 16, I sent out a report showing 119 "Make Goods". Today we are down to 22 "Make Goods" and are still making progress. We have dropped from 416 MIA's to 317 MIA's and have a total Fallout % of 23% for the campaign. Shout outs to our MIA team of@deleted-U077J4CPUCC @U077EP851T5 @U07301ZAFLL @U07UQSTR2P7 for their hard work. We WILL get this to ZERO "make goods" before we slow down.

image.png
CA Juv Hall MIA Make Good Update 12-18-2024.xlsx
Cameron Rentch (cameron@internetthings.com)
2024-12-18 16:04:37

this is fantastic @deleted-U05EFH3S2TA

deleted-U05EFH3S2TA
2024-12-20 13:37:00

@Cameron Rentch @deleted-U04HFGHL4RW We are down to 2 "Make Good" with VAN, 10 with LOSG and just 16 total!!

CA Juv Hall MIA Make Good Update 12-20-2024.xlsx
🙌 Cameron Rentch
Cameron Rentch (cameron@internetthings.com)
2024-12-20 15:41:27

WOW incredible!

deleted-U05EFH3S2TA
2024-12-20 19:22:48

@Cameron Rentch @deleted-U04HFGHL4RW Thank you both for giving me this opportunity. I am grateful for the incredible party today and the "more than generous" bonus. We work hard for certain, but sometimes, like now it seems 100% worth it. Thank you both again.

Cameron Rentch (cameron@internetthings.com)
2024-12-21 12:07:34

You are welcome @deleted-U05EFH3S2TA grateful to have you on the team!

deleted-U05EFH3S2TA
2024-12-24 10:44:37

@Cameron Rentch @deleted-U04HFGHL4RW We have Van at 24% and 0 needed make goods. 13 total to go. Also notable that Flatirons is down to 17% fallout.

CA Juv Hall MIA Make Good Update 12-24-2024.xlsx
Cameron Rentch (cameron@internetthings.com)
2024-12-26 10:49:16

Wow this is amazing @deleted-U05EFH3S2TA !!

deleted-U05EFH3S2TA
2024-12-30 11:16:57

@Cameron Rentch @deleted-U04HFGHL4RW Can I get a directive on Illinois Foster Care Abuse - BG - Walsh - Shield Legal? Are we doing a 2nd Interview? If so, who is the billing firm? BG is stating it is not them Thanks

Cameron Rentch (cameron@internetthings.com)
2024-12-30 12:14:08

@deleted-U05EFH3S2TA let me find out.

đź‘Ť:skin_tone_3: deleted-U05EFH3S2TA
deleted-U05EFH3S2TA
2025-01-02 12:45:26

@Cameron Rentch I have completed the VSS December billing document. Can I forward it with the IL Foster Care BG Walsh, sequestered and highlighted, to make it easy to add or remove them?

Cameron Rentch (cameron@internetthings.com)
2025-01-02 18:31:36

@deleted-U05EFH3S2TA send with the Il Foster. I will call BG

deleted-U05EFH3S2TA
2025-01-02 18:32:51

It is in your slack

deleted-U05EFH3S2TA
2025-01-03 15:22:57

@Cameron Rentch @deleted-U04HFGHL4RW Make good number still at 13, however Flatirons is now at 16% and VAN is down to 23%. Jordan, our PI , has been very active today and we have 4 appointments for today and tomorrow. currently

Cameron Rentch (cameron@internetthings.com)
2025-01-04 17:42:08

amazing @deleted-U05EFH3S2TA

deleted-U05EFH3S2TA
2025-01-06 13:42:04

@Cameron Rentch We have a strange situation that I need your advice. A Chowchilla DL/Flatirons client that went final on 12-17 is being challenged by the ACTS firm stating that she did not speak with anyone else and is not represented by DL/Flatirons. Derek Braslow at ACTS, is being a bit persistent and asked who the law firm that is representing the client. How would you advise that I answer him? I have attached the retainer for reference.

Toni-646640-SignedContract.pdf
image.png
Cameron Rentch (cameron@internetthings.com)
2025-01-06 13:52:55

@deleted-U05EFH3S2TA give me a call really quick on my cell when you have a minute

deleted-U05EFH3S2TA
2025-01-06 14:03:00

ok in a bg meeting

Cameron Rentch (cameron@internetthings.com)
2025-01-06 14:27:25

I’m free after 3:30pst. Meantime reply and let them know you are connecting with me to discuss.

deleted-U05EFH3S2TA
2025-01-06 14:27:43

Perfect

deleted-U05EFH3S2TA
2025-01-08 12:19:11

@Cameron Rentch @deleted-U04HFGHL4RW Attached is a cumulative summary of the ACTS MIA Make-Goods report. The first column reflects the ACTS MIA 10-2 status as of October, while the next column shows our current progress. Additionally, I have calculated the Fallout % for the same dates. To date, we have addressed a total of 137 make-goods, demonstrating significant improvement in Fallout %, which has decreased from 35% to 21%. We continue to work diligently with our PI to address the remaining balance, but I wanted to highlight the progress made in this challenging process. A special acknowledgment goes to VSS Traci, Ralecia, Legal Assistants Mel and Rachel and especially our amazing PI Jordan for their outstanding contributions to this effort.

CA Juv Hall Fallout 10-2-2024 to 1-8-2025.xlsx
Cameron Rentch (cameron@internetthings.com)
2025-01-08 12:29:29

Amazing work @deleted-U05EFH3S2TA !!!

deleted-U05EFH3S2TA
2025-01-20 09:30:52

@Cameron Rentch @deleted-U04HFGHL4RW We are still making progress on the MIA sheet. We are up to 149 Completed MIA since October 2nd. We also have 3 appointments scheduled for this week.

CA Juv Hall Fallout 10-2-2024 to 1-19-2025.xlsx
Cameron Rentch (cameron@internetthings.com)
2025-01-20 10:19:07

Great job @deleted-U05EFH3S2TA

deleted-U05EFH3S2TA
2025-01-22 12:17:27

@Cameron Rentch Derek Braslow with ACTS is asking about the PI we are using for CA JUV Hall cases to see if they can have them work the Adult MIA's for ACTS as well. Dbraslow@actlaw.com Thanks

Cameron Rentch (cameron@internetthings.com)
2025-01-22 12:27:01

@deleted-U05EFH3S2TA yes I spoke with Ralecia about this. Please create an MIA list an get this working.

deleted-U05EFH3S2TA
2025-01-22 12:31:12

will do

deleted-U05EFH3S2TA
2025-01-23 11:50:32

@Cameron Rentch Attached is the complete MIA list for Chowchilla. Are you ok if I send this over to Jordan?

MIA Chowchilla.xlsx
Cameron Rentch (cameron@internetthings.com)
2025-01-23 12:52:05

@deleted-U05EFH3S2TA please break this up by campaign just like we did with the juvenile abuse cases. I want to know which specific campaign the case is related to. Once you have done that, feel free to send you might have tabs in it if you do, I have not seen it.

deleted-U05EFH3S2TA
2025-01-23 14:00:59

Got it! I will add that information now

deleted-U05EFH3S2TA
2025-01-23 17:44:58

@Cameron Rentch @deleted-U04HFGHL4RW Attached I have started the MIA/Fallout Report for Chowchilla Abuse. I have started only with case types that have an identified MIA. This is only the beginning of this report. Jordan, our PI has been provided with these 28 MIA 's and I will update this report as more MIA's are identified or completed.

Chowchilla MIA Make Good Update 1-23-2025.xlsx
🙌 Cameron Rentch
Cameron Rentch (cameron@internetthings.com)
2025-01-24 07:04:32

Great @deleted-U05EFH3S2TA let’s get it rolling!

deleted-U05EFH3S2TA
2025-01-24 12:48:46

@Cameron Rentch @deleted-U04HFGHL4RW I added all ACTs Chowchilla campaigns, even those without MIAs, to the report so we can track everything moving forward.

Chowchilla MIA Make Good Update 1-24-2025.xlsx
🙌 Cameron Rentch
deleted-U05EFH3S2TA
2025-01-27 09:07:22

@Cameron Rentch @deleted-U04HFGHL4RW Attached is the all time update of the CA JUV Hall MIA/Make Goods. We have 5 appointments for this week as well.

CA Juv Hall Fallout 10-2-2024 to 1-26-2025 .xlsx
Cameron Rentch (cameron@internetthings.com)
2025-01-27 09:39:36

awesome @deleted-U05EFH3S2TA FYI we are not worried about make goods for Makarem

deleted-U05EFH3S2TA
2025-01-30 18:08:48

https://www.azcentral.com/picture-gallery/news/local/arizona/2025/01/29/az-sober-livi[…]iry-discriminated-against-providers-suit-claims/78002949007/

The Arizona Republic
AZ's 'sober living' investigation targeted minority providers, lawsuit says
A group of behavioral health providers say they were unfairly targeted by AHCCCS when it suspended payments to these and other facilities in 2023.
Original URL: https://www.azcentral.com/picture-gallery/news/local/arizona/2025/01/29/az-sober-living-inquiry-discriminated-against-providers-suit-claims/78002949007/
deleted-U05EFH3S2TA
2025-02-11 09:59:12

@Cameron Rentch @deleted-U04HFGHL4RW Chowchilla MIA Report - completed 4 on MIA list

Chowchilla MIA Make Good Update 2-11-2025.xlsx
Cameron Rentch (cameron@internetthings.com)
2025-02-11 10:06:03

great @deleted-U05EFH3S2TA!

deleted-U05EFH3S2TA
2025-02-24 09:46:34

@Cameron Rentch @deleted-U04HFGHL4RW Chowchilla MIA update

Chowchilla MIA Make Good Update 2-24-2025.xlsx
deleted-U05EFH3S2TA
2025-02-24 09:47:05

Ca Juv Hall Make good update

CA Juv Hall Fallout 10-2-2024 to 2-24-2025.xlsx
deleted-U05EFH3S2TA
2025-03-06 09:03:14

@Cameron Rentch Are we completing a secondary interview for the new Los Padrino's campaign? If so, I work with Anthony and Alex to modify the physical abuse portion of the New Hampshire campaign to work for this case type.

Cameron Rentch (cameron@internetthings.com)
2025-03-06 09:13:38

@deleted-U05EFH3S2TA yes we should follow the same protocol, suggest you email Abe how you intend to update the secondary interview. thank you

đź‘Ť:skin_tone_3: deleted-U05EFH3S2TA
deleted-U05EFH3S2TA
2025-03-10 13:28:12

@Cameron Rentch @deleted-U04HFGHL4RW Attached id the Chowchilla MIA Update including all ew intakes and Updated MIA Completions

Chowchilla MIA Make Good Update 3-10-2025.xlsx
deleted-U05EFH3S2TA
2025-03-10 14:02:47

@Cameron Rentch @deleted-U04HFGHL4RW Attached is the ACTS CA JUV Hall Make Good Report as of 3-10-2025 (14% Fallout for Flatirons)

CA Juv Hall Fallout 10-2-2024 to 3-10-2025.xlsx
Cameron Rentch (cameron@internetthings.com)
2025-03-10 14:05:45

awesome @deleted-U05EFH3S2TA

deleted-U05EFH3S2TA
2025-03-18 11:15:55

@Cameron Rentch Updated Chowchilla MIA and Make good report - We have additions to the MIA count from ACTS last week and have added them plus all new intakes into this report.

Chowchilla MIA Make Good Update 3-17-2025.xlsx
deleted-U05EFH3S2TA
2025-03-18 12:11:35

CA JUV HALL Make good Update

CA Juv Hall Fallout 10-2-2024 to 3-17-2025.xlsx
deleted-U05EFH3S2TA
2025-03-18 13:55:46

@Cameron Rentch I have spoken with Brian and Jordan and have finalized the process for an itemized Claimant and Case Type list that matches each weeks invoice. I will vet the details and provide any feedback. Attached is your original Dublin spreadsheet with completions and contacts noted. Moving forward I will have a detailed list of claimants that correspond to LA Intelligence invoice.

Shield Legal Intakes Spreadsheet (updated with completions 3-18-2025).xlsx
deleted-U05EFH3S2TA
2025-03-19 14:01:03

@Cameron Rentch @deleted-U04HFGHL4RW VSS MIA Claimant from Chowchilla ACTS Dicello Flatirons esign final 8-27-2024 was sent a Docusign from Doug Rochen. Claimant is concerned and confused.

IMG_20250319_115416.jpg
deleted-U05EFH3S2TA
2025-03-19 18:26:03

@Cameron Rentch @deleted-U04HFGHL4RW This message is separate from our earlier discussion regarding CSP calls, but I believe this is an opportune time to present it. The needs of the Intake Department and the Post-Acquisition team differ significantly. Intake requires a high volume of calls to engage potential claimants, whereas post-acquisition communication demands a more strategic and refined approach. The limitations of our current platform have never been more apparent than they are today. To address this, I have prepared a brief introduction to the latest call center technology—designed to help businesses effectively cut through the noise and connect with their audience. I encourage you to review the attached information at your convenience and consider the potential impact of a branded call solution on our outreach efforts and partner firms.

The Evolution of Claimant Outreach .docx
Cameron Rentch (cameron@internetthings.com)
2025-03-19 20:16:55

@deleted-U05EFH3S2TA let’s discuss. This is something we have in 5-9 system and can brand the numbers for caller ID purposes.

I need you to coordinate with Nick Ward to implement parts or all of this into the teams. If this requires porting numbers and ceasing to use ring central that’s fine but we can “sit” and wait. Part of the big issue is lack of bodies in seats after 2:30, and lack of working after 5. We are not maximizing out time in the day at the office.

I agree technology solutions need to be updated and enhanced. Again we have the system but I need you to engage with Nick Ward to get a plan on this! Thank you!

deleted-U05EFH3S2TA
2025-03-19 20:17:36

Sounds good.

Cameron Rentch (cameron@internetthings.com)
2025-03-19 20:18:21

I do appreciate this and it is well put together. I agree with everything you’re saying in general.

deleted-U05EFH3S2TA
2025-03-19 20:21:24

This is very new technology that is designed for the cellular network. The old CNAM platform is no longer working correctly. This new technology comes from the CTIA which is the governing body of the Cellular Telephone industry.

Cameron Rentch (cameron@internetthings.com)
2025-03-19 23:26:07

I am aware of that. Joe is on top of this and connecting directly with carriers. 5-9 has integrated technology related to this as well.

Cameron Rentch (cameron@internetthings.com)
2025-03-19 23:26:17

@deleted-U05EFH3S2TA ^

deleted-U05EFH3S2TA
2025-04-03 16:16:18

@Cameron Rentch @deleted-U04HFGHL4RW Med Recs Bonus is aligned with Shan's goals for the department. We will evolve this bonus over time to include personal achievements as well. For now it is about team building and putting in the time to achieve this initial hurdle. Thoughts?

image.png
Cameron Rentch (cameron@internetthings.com)
2025-04-03 16:37:56

@deleted-U05EFH3S2TA let me review. Doing now

Cameron Rentch (cameron@internetthings.com)
2025-04-03 16:38:16

Good with me @deleted-U05EFH3S2TA

deleted-U05EFH3S2TA
2025-04-03 16:38:48

@Cameron Rentch Awesome!! I am really excited about this team

🙌 Cameron Rentch
deleted-U04HFGHL4RW
2025-04-09 11:08:17

@Cameron Rentch I just wanted to let you that Alan spoke to Julia yesterday and she is very upset about the integrations not being right. She has paused all vga second interviews and told Alan she is not spending any more money with us until the integration issues are resolved.

deleted-U05EFH3S2TA
2025-04-11 18:11:59

@Cameron Rentch I am looking for guidance on the use for the PI. Abe is asking Brittany to have the PI on Hair Relaxer and Paraquat cases which she has forwarded to me. What should we be sending to the PI and what should we not be sending?

Cameron Rentch (cameron@internetthings.com)
2025-04-11 19:31:31

@deleted-U05EFH3S2TA let’s have a discussion on this. We just need to map out a defined process for everything.

đź‘Ť:skin_tone_3: deleted-U05EFH3S2TA
deleted-U05EFH3S2TA
2025-04-17 10:35:56

@Cameron Rentch @deleted-U04HFGHL4RW FYI - We received a new intake from ACTS that is done via Intaker.com, an AI website that does legal intake. My concern is that the URL for the ad still has Doug Rochen's name, phone number, and photo. https://url.avanan.click/v2/r01/_https://actslaw.com/former-female-inmates-sue-cali[…]ZTU2NjVjZTRhZDc2OGUyOTU0MWEyY2Q0MGFhYzRmMzk3YWY3ZGRmOnQ6VDpO

ACTS LAW
Former Female Inmates Sue California Department of Corrections and Rehabilitation Alleging Decades of Sexual Abuse - ACTS LAW
  San Bernardino, CA – ACTS LAW filed a lawsuit on behalf of more than 130 women who allege they were sexually abused by prison staff at California Institution for […]
Original URL: https://url.avanan.click/v2/r01/___https://actslaw.com/former-female-inmates-sue-california-department-of-corrections-and-rehabilitation-alleging-decades-of-sexual-abuse/___.YXAzOmFjdHNsYXc6YTpvOmViZWI5NGY0N2UwNTUzMjFjM2ZjNTM0NGViMTZlYzBkOjc6NDI1YjowN2U4MWVkYjA0YzYxNWEwZDBiZTJkNWI0ZTU2NjVjZTRhZDc2OGUyOTU0MWEyY2Q0MGFhYzRmMzk3YWY3ZGRmOnQ6VDpO
Cameron Rentch (cameron@internetthings.com)
2025-04-17 10:38:32

@deleted-U05EFH3S2TA appreciate the observation I will pass along to ACTS so they can update the page

đź‘Ť:skin_tone_3: deleted-U05EFH3S2TA
deleted-U05EFH3S2TA
2025-04-17 10:38:55

@Cameron Rentch @deleted-U04HFGHL4RW FYI - We received a new intake from ACTS that is done via Intaker.com, an AI website that does legal intake. My concern is that the URL for the ad still has Doug Rochen's name, phone number, and photo. https://url.avanan.click/v2/r01/_https://actslaw.com/former-female-inmates-sue-cali[…]ZTU2NjVjZTRhZDc2OGUyOTU0MWEyY2Q0MGFhYzRmMzk3YWY3ZGRmOnQ6VDpO

ACTS LAW
Former Female Inmates Sue California Department of Corrections and Rehabilitation Alleging Decades of Sexual Abuse - ACTS LAW
  San Bernardino, CA – ACTS LAW filed a lawsuit on behalf of more than 130 women who allege they were sexually abused by prison staff at California Institution for […]
Original URL: https://url.avanan.click/v2/r01/___https://actslaw.com/former-female-inmates-sue-california-department-of-corrections-and-rehabilitation-alleging-decades-of-sexual-abuse/___.YXAzOmFjdHNsYXc6YTpvOmViZWI5NGY0N2UwNTUzMjFjM2ZjNTM0NGViMTZlYzBkOjc6NDI1YjowN2U4MWVkYjA0YzYxNWEwZDBiZTJkNWI0ZTU2NjVjZTRhZDc2OGUyOTU0MWEyY2Q0MGFhYzRmMzk3YWY3ZGRmOnQ6VDpO
deleted-U05EFH3S2TA
2025-04-30 15:45:54

@Cameron Rentch @deleted-U04HFGHL4RW I received an email from Amanda at DL who is stating that the state of TN should be blocked for Hair Relaxer claimants. "It appears that we are still getting cases for this campaign for PNC’s that live in TN. Can we please make sure that no cases pass through that live in this state?" Do we need to update the criteria for this as it is not on current criteria sheet.https://docs.google.com/document/d/1ybkfsHKcpfpQlEZqgWo8R8PEUJwslwiR5iMrVlosuFI/edit?usp=sharing Thanks

Hair Relaxer Dicello Flatirons SL 4/18/24
deleted-U05EFH3S2TA
2025-04-30 15:45:57

@Cameron Rentch @deleted-U04HFGHL4RW I received an email from Amanda at DL who is stating that the state of TN should be blocked for Hair Relaxer claimants. "It appears that we are still getting cases for this campaign for PNC’s that live in TN. Can we please make sure that no cases pass through that live in this state?" Do we need to update the criteria for this as it is not on current criteria sheet.https://docs.google.com/document/d/1ybkfsHKcpfpQlEZqgWo8R8PEUJwslwiR5iMrVlosuFI/edit?usp=sharing Thanks

deleted-U05EFH3S2TA
2025-04-30 19:51:16

@Cameron Rentch @deleted-U04HFGHL4RW After verifying the MIA list for CA JUV Hall Flatirons, I did discover a few discrepancies. There were 5 cases that are closed in Smart Advocate but still open in Law Ruler. I have attached their drop letters to this message and have emailed them to Luis to update the Intake status. I also discovered two completions that were in the incorrect status in Law Ruler. I have updated both of them to completed status. The bottom line is the 45 MIAs from my earlier report is the correct number. I have attached the specific numbers that will be reflected in the Benchmark report, once all statuses have been updated. Let me know if you need additional information

CA JUV HALL Flatirons recap .xlsx
244560 Correspondence Client Abir Cohen Treyzon Salo, LLP Chavez, Ralph 08-02-2024.pdf
242961 Correspondence Client Abir Cohen Treyzon Salo, LLP Serna, Amy 01-30-2025.docx
24087 Correspondence Client Abir Cohen Treyzon Salo, LLP 06-05-2024.pdf
241346 Correspondence Client Abir Cohen Treyzon Salo, LLP Jackson, Mieishia 04-05-2024.pdf
24156 Correspondence Client Abir Cohen Treyzon Salo, LLP Mitchell, Glen 02-14-2025.docx
Cameron Rentch (cameron@internetthings.com)
2025-04-30 23:14:02

@deleted-U05EFH3S2TA @deleted-U04HFGHL4RW we need to know

  1. Total signed QA approved claimants
  2. How many fact sheets are completed and verified
  3. How many claimants are scheduled for fact sheets
  4. How many are still MIA
  5. How many are closed

This all needs to line up with databases and be acknowledged by ACTS

deleted-U05EFH3S2TA
2025-05-01 08:15:58

@Cameron Rentch @deleted-U04HFGHL4RW

image.png
deleted-U05EFH3S2TA
2025-05-01 08:21:23

@Cameron Rentch @deleted-U04HFGHL4RW FYI ----- I share one concern regarding these numbers, since our user access is limited to ACTS Smart Advocate, we rely on updates from the ACTS team to make corresponding changes in Law Ruler. After the Fact Sheet is completed, we do not maintain regular communication with the team and therefore are not notified when cases are subsequently closed. We identified the closed cases last night while investigating individuals whose records had not been completed in Law Ruler, not by a notification from ACTS.

Cameron Rentch (cameron@internetthings.com)
2025-05-01 10:10:21

@deleted-U05EFH3S2TA ok yes this is exactly what I was referencing yesterday. We need ACTs to provide updates they need to understand we are responsible for tracking and reporting progress on DL Flatirons claimants. I would like you to get a report to ACTs copying Danny, Boris and me and explain we need updates.

Lastly, let’s get Jordan and PI on top on these MIas

Cameron Rentch (cameron@internetthings.com)
2025-05-01 10:10:31

And have them work again please

Cameron Rentch (cameron@internetthings.com)
2025-05-01 10:10:51

We also need reasons for closed files

deleted-U05EFH3S2TA
2025-05-01 10:16:51

@Cameron Rentch I will get an email out, as well as reengaging Jordan for CA JUV Hall Flatirons MIAs. I will need to add the closed file reasons to my email, as we are not currently notified of closed cases by ACTS .

Cameron Rentch (cameron@internetthings.com)
2025-05-01 10:41:28

yes ACTS needs to understand that we need reasons for files being closed so we can update our system

deleted-U05EFH3S2TA
2025-05-20 08:09:14

@Cameron Rentch @deleted-U04HFGHL4RW Attached is the New Hampshire YDC settlement milestone report that will be updated each day in real time. https://docs.google.com/spreadsheets/d/1EykX_nCjSJEZBMfekPHfRGSslSRD-wJteQs9mTw498E/edit?usp=sharing

New Hampshire YDC - DL MIlestones
🙌 Cameron Rentch
🙏 Cameron Rentch
deleted-U05EFH3S2TA
2025-05-20 08:09:21

@Cameron Rentch @deleted-U04HFGHL4RW Attached is the New Hampshire YDC settlement milestone report that will be updated each day in real time. https://docs.google.com/spreadsheets/d/1EykX_nCjSJEZBMfekPHfRGSslSRD-wJteQs9mTw498E/edit?usp=sharing

deleted-U05EFH3S2TA
2025-05-20 08:34:00

@Cameron Rentch I spoke with Norma Fuentes this morning. Her and Steve will email us the game plan for these 5 MIA's this afternoon.

deleted-U05EFH3S2TA
2025-08-19 12:09:26

@Cameron Rentch @deleted-U04HFGHL4RW It is concerning to hear that the AWKO NEC issue was raised in the morning meeting and implied to be a failure of the Post-Acquisition team. For clarity, when this campaign was launched, Carter and Nick stated that the DL MRT team and the DL CSP team would be responsible for managing the project. I consistently raised concerns that this was not the case until we met in your office, where you confirmed that the DL teams would not be handling the work. Since then, I have assumed full responsibility for this campaign, including training the ASA team to conduct secondary interviews and training the Legal Assistants to manage medical records requests for AWKO—without additional support. To suggest that the Post-Acquisition department mishandled this campaign is inaccurate. In reality, our team has been working to stabilize and salvage the project, which was launched under incorrect assumptions that have since been addressed.

Cameron Rentch (cameron@internetthings.com)
2025-08-19 12:23:49

@deleted-U05EFH3S2TA was not implied of any failure. Sorry if it came out that way. We can discuss later.