Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-03 10:33:37

Good morning @Mike hope you had a wonderful holiday! Is there an update regarding the Hair relaxers and Oxbryta manual matching by any chance?

Mike (mike@shield-legal.com)
2025-01-03 10:50:48

Hey Yan. Holidays were great, thanks. Hope all went well for you. This entire week has been a wash unfortunately. The matching stuff is next on my list, I've just got to get it. I'll likely be working over the weekend to get caught back up on everything

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-03 10:53:08

Got it! thank you for the update. Can you please let me know where we at with this next week?

Mike (mike@shield-legal.com)
2025-01-03 10:53:35

Absolutely! Thanks for your patience 🙏:skintone2:

🙏:skin_tone_4: Yan Ashrapov
Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-07 12:31:44

Hey @Mike do we have any update regarding this by any chance?

Mike (mike@shield-legal.com)
2025-01-07 12:59:24

are y'all ready to roll that out now or do it together with the crm events?

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-07 13:02:30

We need it rolled out now to start with Hair relaxers and Oxbryta. The CRM events can take a lot more time to implement and Cameron wants those campaigns fired up as soon as possible

Mike (mike@shield-legal.com)
2025-01-07 13:25:00

got it. I noticed that you guys didn't specify what info you're wanting to include. in the past we've just used first/last name, email, and phone. is that sufficient for this as well?

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-07 13:32:05

For the CRM? we can ask this on call on Thursday what's the best practice ..

Mike (mike@shield-legal.com)
2025-01-07 13:32:19

no for the matching

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-07 13:33:23

for the matching is per instructions, I don't remember we done manual matching before with any account. But manual matching overall is phone, email and the external ID from what I gathered

Mike (mike@shield-legal.com)
2025-01-07 13:36:05

ok that won't be bad then. we already have the tt pixel on those two pages. just need to add the identify part

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-07 13:36:58

right. and TikTok can troubleshoot it if need be and give us some notes if we need to add something, so no worries there

Mike (mike@shield-legal.com)
2025-01-07 13:38:09

the matching stuff is relatively simple so I think we'll be fine there. and based on what I saw with the crm events, it's a lot like it was the first time we did it, so I can likely reuse some of the original code and everything

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-07 13:39:25

Awesome!. So please keep me posted with the manual matching and hopefully we can get it up as soon as possible with Hair and Oxbryta

Mike (mike@shield-legal.com)
2025-01-09 11:00:17

Hey bud. I had something come up so I'm going to have to skip the call with TT. I don't think I'm going to miss anything important

👍:skin_tone_4: Yan Ashrapov
Mike (mike@shield-legal.com)
2025-01-09 11:00:44

If you need me on the call shoot me a text and I'll dial in

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-09 11:00:51

No worries. I'll ask them if we can record it too

Mike (mike@shield-legal.com)
2025-01-09 11:01:03

Perfect. Thanks Yan!

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-09 11:39:31

Hey @Mike here's the recording just in case

video1946676914.mp4
Mike (mike@shield-legal.com)
2025-01-09 12:24:03

@Yan Ashrapov awesome! thank you sir

💯 Yan Ashrapov
Mike (mike@shield-legal.com)
2025-01-30 12:51:44

hey @Yan Ashrapov did something happen with the tiktok account? it's saying I don't have permission whenever I try to login

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 12:52:30

@Mike looking

Mike (mike@shield-legal.com)
2025-01-30 12:56:36

when I try to login now it takes me to the register page for tt business. not sure what's going on

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 12:57:02

@Mikecheck email mike@shield-legal.com

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 12:57:42

as this is a new business account, your weren't added yet .. Should work now

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 12:58:03

@Mike let me know if it works

Mike (mike@shield-legal.com)
2025-01-30 12:58:13

yep that worked. thank you very much!

👍:skin_tone_4: Yan Ashrapov
Mike (mike@shield-legal.com)
2025-01-30 13:02:22

can you increase my permissions please? I need to be able to add a data source

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 13:09:19

On it

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 13:12:00

@Mike please check again

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 13:12:14

should work after refresh

Mike (mike@shield-legal.com)
2025-01-30 13:12:47

looks like that worked. thanks again!

Mike (mike@shield-legal.com)
2025-01-30 13:13:32

hmm.. the crm events aren't showing up. I thought they enabled everything?

Mike (mike@shield-legal.com)
2025-01-30 13:16:03

I see it on some of the accounts but not all. they aren't on the Oxbryta account

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 13:19:49

@Mike In which accounts the option is missing ?

Mike (mike@shield-legal.com)
2025-01-30 13:21:49

actually I don't see the option to add a crm connection on any of the accounts

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 13:22:32

@Mike checking some accounts and so do I

Mike (mike@shield-legal.com)
2025-01-30 13:22:52

tt was supposed to enable them. I was waiting on that, but never heard anything back. now cam and ryan are asking for details

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 13:28:31

@Mike taking care of it. Talking to TT

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 13:31:55

@Mike we should get an update by Sunday/Monday. This is on them

Mike (mike@shield-legal.com)
2025-01-30 13:32:38

I greatly appreciate it. I'm gonna catch hell over this I'm afraid

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-30 13:34:49

@Mike I'll add you the slack channel with Nick and the TT rep. Let's put it as a high priority and Q&A and Q&C anything with TT as well

Mike (mike@shield-legal.com)
2025-01-30 13:36:32

thanks again for all your help!

🙏:skin_tone_4: Yan Ashrapov
Mike (mike@shield-legal.com)
2025-01-31 15:33:03

so is nicholas taking over the tt crm stuff?

Yan Ashrapov (yashrapov@shield-legal.com)
2025-01-31 15:35:06

He will need assistance in this most definitely. TikTok should reply on Monday, but I want us to hope on a call with them probably this week as we need this done as soon as possible at least with one account

👍:skin_tone_3: Mike
Yan Ashrapov (yashrapov@shield-legal.com)
2025-04-01 10:35:16

Hey @Mike good morning Hope you've been well! We are starting to run with Snapchat and will want to link up the ad accounts to Zapier. Is this something that you could assist with potentially?

Mike (mike@shield-legal.com)
2025-04-01 11:25:23

Hey @Yan Ashrapov! zapier stuff is usually handled by the integrations team, but if y'all need some help I wouldn't mind jumping in to get things rolling

👍:skin_tone_4: Yan Ashrapov
Mike (mike@shield-legal.com)
2025-07-21 13:02:02

hey @Yan Ashrapov. hope you're doing well. i'm wrapping up the tt pixel stuff on the tax site, but wanted to discuss one of the requirements you listed...

> add the View Content event to trigger each time a user answers a multiple-choice or Yes/No question is this totally necessary? i'm already firing the View Content event when they land on the page, and trying to implement that will be a challenge

Yan Ashrapov (yashrapov@shield-legal.com)
2025-07-21 13:03:14

view content will give us the opportunity to run with the actual objective in a campaign vs. page view which enables learning but won't help us on the campaign objective side

Mike (mike@shield-legal.com)
2025-07-21 13:04:17

right, and i'm firing view content on the page load.. i was asking about triggering on multiple choice and other fields

Mike (mike@shield-legal.com)
2025-07-21 13:05:07

• View Content - when they land on the landing page • Application Approval - when they get to the "you qualify" step • Lead - when they hit the ty page

Yan Ashrapov (yashrapov@shield-legal.com)
2025-07-21 13:05:26

can we do view content after they at least answer one question?

Yan Ashrapov (yashrapov@shield-legal.com)
2025-07-21 13:05:42

and page view stay the same - when they land on the landing page

Mike (mike@shield-legal.com)
2025-07-21 13:08:33

i'll see what i can do about triggering on the form update. to confirm though, in our thread in the pixels channel you said to use View Content for both when they land on the page and on the form updates. should those be different events?

Mike (mike@shield-legal.com)
2025-07-21 13:10:54

i thought tiktok had an event that would be more accurate but i could be wrong. looking for the list of events now

Mike (mike@shield-legal.com)
2025-07-21 13:15:34

• based on that it kinda looks like we're uisng Lead and Submit Application backwards

Mike (mike@shield-legal.com)
2025-07-21 13:16:05

or maybe Complete Registration

Yan Ashrapov (yashrapov@shield-legal.com)
2025-07-21 13:17:56

• Page View - when they land on the landing page • View Content - after then answer 1-2 questions. • Application Approval - when they get to the "you qualify" step • Lead - when they hit the ty page

Mike (mike@shield-legal.com)
2025-07-21 13:19:04

page view isn't a valid event

Mike (mike@shield-legal.com)
2025-07-21 13:19:21

pretty sure view content is supposed to be page view

Mike (mike@shield-legal.com)
2025-07-21 13:20:02

that's why to me it seemed redundant to fire view content on page load and on form update

Mike (mike@shield-legal.com)
2025-07-21 13:21:52

let me ask this.. are you specifically wanting to track users that hit the page and only answer one question?

Mike (mike@shield-legal.com)
2025-07-21 13:23:49

if you're just wanting to track users that either do make it through the funnel or drop off before finishing then we can do that with just 3 events

Mike (mike@shield-legal.com)
2025-07-21 13:26:14

ugh nvm page view is valid.. tt's docs don't list it for whatever reason 🤦‍♂️:skintone3:

👍:skin_tone_4: Yan Ashrapov
Yan Ashrapov (yashrapov@shield-legal.com)
2025-07-21 13:27:14

@Mike we're going with this? • Page View - when they land on the landing page • View Content - after then answer 1-2 questions. • Application Approval - when they get to the "you qualify" step • Lead - when they hit the ty page

Mike (mike@shield-legal.com)
2025-07-21 13:29:18

1, 3, and 4 for certain. gonna see what i can do about #2.. i'll get it figured out, but i'm gonna go ahead and get the others in place, then circle back to that one

👍:skin_tone_4: Yan Ashrapov
Mike (mike@shield-legal.com)
2025-07-21 13:29:43

thanks @Yan Ashrapov!

👌:skin_tone_4: Yan Ashrapov
Mike (mike@shield-legal.com)
2025-08-18 10:06:54

thank you for reporting that phishing attempt over the weekend! and great job not falling for it!

👌:skin_tone_4: Yan Ashrapov