Joe Santana (jsantana@shield-legal.com)
2025-06-03 15:07:28

Lunch is here Gents!

James Turner (jturner@shield-legal.com)
2025-06-25 13:49:54

If the price is right, that AI agent assist metrics can be HUGE to make sure the call center is doing what they should be doing, and that we are following the law in terms of telling people it's recorded, asking the right questions, ect.

Joe Santana (jsantana@shield-legal.com)
2025-06-25 14:13:13

Yes it can, but depends on what is required to implement it

Joe Santana (jsantana@shield-legal.com)
2025-06-25 14:13:50

I/we have discussed that there are similar agents available, independently from F9, that can do the same, and we can program to do what and how we want vs whatever it is that F9 will/won't do.