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Good Morning Ryan, @deleted-U0679HSAMSB CTM is not delivering my voicemails its been like this for the last few days I believed it was due to it being slow but Mario listened to a call, and the PNC left a voicemail, but it did not come through to my email

Ryan (ryan@themedialab.agency)

2024-02-19 11:31:43

VMs are n the queue VM box not individual, but let me see if that is a feature. Did Mario get the email for the VM?

deleted-U0679HSE82K

2024-02-19 12:02:04

I'm not sure I understand can you call me when you get a chance

deleted-U0679HSE82K

2024-02-19 13:46:32

Also Mario is having difficulty with CTM when he attempts to answer a call the call drops

Ryan (ryan@themedialab.agency)

2024-02-19 14:27:25

I worked on it with Desiree.

deleted-U0679HSE82K

2024-02-19 14:37:48

thank you

deleted-U0679HSE82K

2024-02-22 14:05:06

Hello Ryan, @deleted-U06JMNZ6HQE and I are having a difficult time trying to lower the volume of incoming calls while we are currently on a call.

Ryan (ryan@themedialab.agency)

2024-02-22 14:41:01

@deleted-U0679HSE82K , I asked Korbin to come see and help. Let me know.

deleted-U0679HSE82K

2024-02-22 14:41:31

I’m currently on my lunch

Ryan (ryan@themedialab.agency)

2024-02-22 14:41:46

When you are back 😊

deleted-U0679HSE82K

2024-02-22 15:11:47

I'm back

Ryan (ryan@themedialab.agency)

2024-02-22 15:21:24

Just told Adrienne and Korbin

deleted-U0679HSE82K

2024-02-27 15:20:27

Good Afternoon Ryan, @deleted-U06M9VC79A5, our new call manager is not receiving voicemails can you assist us please

Ryan (ryan@themedialab.agency)

2024-02-27 15:36:32

She'll get emails now @deleted-U0679HSE82K :

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deleted-U0679HSE82K

2024-02-27 15:38:24

just to confirm she will be getting the voicemails sent to her email like myself and mario

Ryan (ryan@themedialab.agency)

2024-02-27 15:39:53

Yes

deleted-U0679HSE82K

2024-02-27 15:40:25

Thank you

🙏:skin_tone_4: Ryan

deleted-U0679HSE82K

2024-03-28 16:33:19

Good Afternoon Ryan, There seems to be an issue with our live inbound calls routing over to TIP vs Coming directly to us in CTM

Ryan (ryan@themedialab.agency)

2024-03-28 17:42:06

Please send me the phone number of the person that called in and it dialed to the wrong place so Ic an look further into that, but your CTM is setup to where your Call Queue aways rings into you and your call manager agents.

deleted-U0679HSE82K

2024-03-29 10:56:01

Good Morning Ryan, I do not believe it was just number that was being routed to TIP but I will speak with the team to see if there able to provide me one of the numbers

🙏:skin_tone_4: Ryan

slackbot

2024-04-08 12:31:45

Brittany Henderson moved some of the messages from this conversation to one with #C06TBC3M4CS.