Malissa (malissa@shield-legal.com)
2025-04-23 14:31:59

hi @Zekarias Haile and @Ryan. Have we done Dashboards for DiCello in the past? Sounds like Doug Rochen (now with Dicello!) is asking.

Zekarias Haile (zhaile@shield-legal.com)
2025-04-23 14:36:04

I see we have all cases- Flatirons/DiCello.... Just granted u access https://lookerstudio.google.com/reporting/7de80e04-43be-4479-af16-acbb9b517dbf

Malissa (malissa@shield-legal.com)
2025-04-23 14:36:40

thanks! hmmmmmm

Malissa (malissa@shield-legal.com)
2025-04-23 14:36:52

let me see if i can find out exactly what he's wanting.

👍 Zekarias Haile
Malissa (malissa@shield-legal.com)
2025-05-16 12:15:08

hello @Ryan and @Zekarias Haile

Malissa (malissa@shield-legal.com)
2025-05-16 12:15:25

1st, can i get a resync of the PvS dashboard? Payments aren't posting

Malissa (malissa@shield-legal.com)
2025-05-16 12:16:33

I've also noticed that at least two campaigns are showing a budget and $$ received that's double what's in copper. They are: Firefighting Foam - ELG/Ghozland (TIP) - Contract - 33916800 Hair Relaxer Uterine Cancer - Dicello/Flatirons - 31683515

Marc is really scrutinizing the PvS report so i want to make sure it's perfect before monday

Ryan (ryan@themedialab.agency)
2025-05-16 12:19:19

Re syncing now

Ryan (ryan@themedialab.agency)
2025-05-16 12:20:07

Give it 20

👍 Malissa
Malissa (malissa@shield-legal.com)
2025-05-16 12:20:28

Thank you! I'll let you know if i see any weirdness

Malissa (malissa@shield-legal.com)
2025-05-16 13:40:18

thanks @Ryan. The payments are showing now.

Take a look at these two tho: Firefighting Foam - ELG/Ghozland (TIP) - Contract - 33916800 Hair Relaxer Uterine Cancer - Dicello/Flatirons - 31683515

The amounts entered as the budget are doubling on the PVS report

Ryan (ryan@themedialab.agency)
2025-05-16 13:45:25

@Malissa , what happens if you change them to half the amount? Or hack it with a payment, not sure what would make these two have issue and others do not.

Ryan (ryan@themedialab.agency)
2025-05-16 13:45:38

Did budgets change , did deals change ?

Ryan (ryan@themedialab.agency)
2025-05-16 13:46:33

@Malissa , what happens if you change them to half the amount? Or hack it with a payment, not sure what would make these two have issue and others do not.

Malissa (malissa@shield-legal.com)
2025-05-16 13:47:15

i'll try it with the dicello one. I have to adjust payments all the time with anything flatirons so it does change but it's only within the last week that it's been so.... off. I was hoping a resync would fix

Ryan (ryan@themedialab.agency)
2025-05-16 13:51:23

Ok. Try a few things and I can resync if necessary

Malissa (malissa@shield-legal.com)
2025-05-16 13:53:53

ok so in copper for Hair Relaxer i reduced the budget to Half. it's now showing what it SHOULD be in the PVS report, however the payments don't match (that's still doubled up)

Ryan (ryan@themedialab.agency)
2025-05-16 14:21:22

Make a negative payment maybe?

Ryan (ryan@themedialab.agency)
2025-05-16 14:21:36

As a fix, then I’ll resync

Malissa (malissa@shield-legal.com)
2025-05-16 14:22:09

ok i did a negative payment

Malissa (malissa@shield-legal.com)
2025-05-16 14:22:12

@Ryan

Ryan (ryan@themedialab.agency)
2025-05-16 14:22:50

Doing it now

Malissa (malissa@shield-legal.com)
2025-05-16 14:33:43

downside to the negative payment is that it messes up the revenue left to spend.

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Malissa (malissa@shield-legal.com)
2025-05-16 15:09:12

@Ryan i'm going to put it back the way it was for now. I've got to do the PvS updates for Rose

Ryan (ryan@themedialab.agency)
2025-05-16 19:35:13

Ok.

Ryan (ryan@themedialab.agency)
2025-05-16 19:35:20

I can sync again

Ryan (ryan@themedialab.agency)
2025-05-16 19:46:11

You could create all new ones @Malissa and delete the old ones maybe. Syncing now.

Malissa (malissa@shield-legal.com)
2025-05-16 20:18:08

Eh maybe. Could be a last resort. 🤷‍♀️ thanks @Ryan

Malissa (malissa@shield-legal.com)
2025-06-27 12:09:03

hi @Ryan and @Zekarias Haile. Something is wrong in the Paid vs Spent report. Please look at 34743676 PFAS - ELG/Carson and 34743072 PFAS Levinson for examples. The budgets and order amount paid are both incorrect on cars on the order amount paid is incorrect on levinson.

Malissa (malissa@shield-legal.com)
2025-06-27 12:09:13

maybe a resync will work?

Ryan (ryan@themedialab.agency)
2025-06-27 12:13:17

Doing one now

🙌 Malissa
Malissa (malissa@shield-legal.com)
2025-06-27 12:16:41

thank you!

Malissa (malissa@shield-legal.com)
2025-06-27 12:27:06

So i gave it the 10 minutes... still incorrect. Both of these are doubled the amounts. The Paid left to spend is based on the right amount.

image.png
Malissa (malissa@shield-legal.com)
2025-06-27 12:27:38

@Ryan @Zekarias Haile. We haven't changed the way that we enter campaigns in copper. We've entered several recently but these are the only two doubling

Ryan (ryan@themedialab.agency)
2025-06-27 12:30:05

Clear cache in dashboard and try again in a bit, the only thing a resync does is process deleted payments.

Malissa (malissa@shield-legal.com)
2025-06-27 12:30:48

yeah i was hoping that there was something deleted in there that was causing it. 😕

Malissa (malissa@shield-legal.com)
2025-06-27 12:31:17

i've got to update some stuff so i'll try a bit later and report back

🙏:skin_tone_4: Ryan
Malissa (malissa@shield-legal.com)
2025-06-30 16:33:59

hi @Ryan i deleted a payment and now the PVS is weird looking for that campaign. can you do a re-sync?

Ryan (ryan@themedialab.agency)
2025-06-30 17:55:03

Sure

Ryan (ryan@themedialab.agency)
2025-06-30 17:55:32

Give it 30

Malissa (malissa@shield-legal.com)
2025-06-30 17:55:58

Thank you!

Malissa (malissa@shield-legal.com)
2025-07-08 12:20:47

hi @Ryan and @Zekarias Haile. I'm trying to make sense of a discrepancy in the reporting. For NEC, the dashboard is showing 1251 signed but no matter how i run the report from LawRuler, i'm getting 1248 as of yesterday (there was a signed and declined this morning so it's now 1247). Can you guys check that out?

Malissa (malissa@shield-legal.com)
2025-07-08 12:21:29

hi @Ryan and @Zekarias Haile. I'm trying to make sense of a discrepancy in the reporting. For NEC, the dashboard is showing 1251 signed but no matter how i run the report from LawRuler, i'm getting 1248 as of yesterday (there was a signed and declined this morning so it's now 1247). Can you guys check that out?

Zekarias Haile (zhaile@shield-legal.com)
2025-07-08 12:22:27

checking

Malissa (malissa@shield-legal.com)
2025-07-08 12:23:17

I'm also doing an Audit of the PvS report and i'm find a few discrepancies. I'll share when i've got everything together

Malissa (malissa@shield-legal.com)
2025-07-08 14:57:03

@Ryan not sure if this is something Zeke could help with. Anywho, please look at

Copper ID 32607120 CR Dicello Levitt NEC Baby Formula - DL/Flatirons

There are two LP IDs listed but i think only one is populating the PvS report. We've done over 10mil but according to PvS we're under 10mil. I'm not entirely sure what's wrong. It's not the only one missing the 2nd LP ID. LA Foster - Oakwood 32756643 is as well

Ryan (ryan@themedialab.agency)
2025-07-08 16:43:44

@Malissa , I’ll try a resync.

👍 Malissa
Malissa (malissa@shield-legal.com)
2025-07-09 12:13:49

@Ryan the resync didn't fix the problem i mentioned. We also have another problem and that's with budgets and paid amounts doubling. I just turned this one to live this morning. The budget is 675000.

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Malissa (malissa@shield-legal.com)
2025-07-09 12:15:56

@Zekarias Haile

slackbot
2025-07-10 10:42:11

Malissa Phillips moved some of the messages from this conversation to one with #mpdm-ryanvaspra--malissa--zhaile--markmaniora-1.