Dustin Surwill (dsurwill@shield-legal.com)
2025-04-30 12:33:13

Did someone remove my five9 permissions between 5 and 6 PM April 28th? 'Customer <a href="mailto:dsurwill@shield-legal.com">dsurwill@shield-legal.com</a> has not been assigned a valid application role.'

deleted-U062D2YJ15Y
2025-04-30 12:38:11

I have not touched your permissions at all

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-04-30 13:17:00

Circling back after talking to Dustin about this....

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-04-30 13:18:21

I removed the 'Supervisor' profile thinking that the 'Contact Records Manager' profile was all that was needed for API work (I recalled it this way from convos with Five9), but that was wrong. There are API connection points in different profiles.

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-04-30 13:18:35

Dustin got his access back and is catching up the data.

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-04-30 13:19:07

He is the only person with API running with Five9, so no more changes should be needed. James is working off of Dustin's data pulls.

Dustin Surwill (dsurwill@shield-legal.com)
2025-04-30 13:19:36

I can confirm that my five9 API calls are working now

👍 Nick Ward, deleted-U062D2YJ15Y