James Turner (jturner@shield-legal.com)
2024-10-01 15:29:09

Hey there~~

Do we know where I might be able to find what client connection each campaign uses? (ex: Smart Advocate, or something custom?)

A few of the ones I am looking for as an example:

• Birth Injury - ACTS - SIL - ACTS • Insurance Claims SIL - BCL - BCL - BLXChowchilla - ACTS - Levinson (TC) - Shield Legal • Birth Injury - Crump - Levin Perconti - Shield Legal • CA Juvenile Hall Abuse - ACTS - Banafshe Law Firm - Shield Legal • Civil Rights LSA - Ben Crump - BCL - BLXChowchilla - ACTS - Levinson (TC) - Shield Legal

Malissa (malissa@shield-legal.com)
2024-10-01 15:31:06

hi, i'm not 100% sure. Dwight or Ahsan or Nick M might know. The ones ending in BLX are Brandlytics. They might be handled completely by Ryan.

👍 James Turner
James Turner (jturner@shield-legal.com)
2024-10-01 15:35:17

Thank you much~

👍 Malissa
James Turner (jturner@shield-legal.com)
2024-10-14 17:37:11

Hey there' Did we determine a naming convention for this guy here? I want to ensure we are consistent across the board =^)

Malissa (malissa@shield-legal.com)
2024-10-14 17:38:34

i don't have many details on that one yet. once i get them i'll send them along

James Turner (jturner@shield-legal.com)
2024-10-14 17:39:09

No worries, thank you for letting me know~

Malissa (malissa@shield-legal.com)
2024-10-14 17:39:39

Here's the leadspedia name: Depo-Provera - Ben Crump/Napoli (TIP) - Contract

👍 James Turner
James Turner (jturner@shield-legal.com)
2024-10-14 17:40:55

Thank you!!

👍 Malissa
Malissa (malissa@shield-legal.com)
2024-10-15 10:37:47

LawRuler name is Depo-Provera - Crump - Napoli - Shield Legal

❤️ James Turner
Malissa (malissa@shield-legal.com)
2024-10-15 10:37:51

that one might be more helpfpy

Malissa (malissa@shield-legal.com)
2024-10-15 10:37:53

helpful

James Turner (jturner@shield-legal.com)
2024-10-23 16:15:14

Heyo- Asking this as a genuine question... What do you think the chances/process is to get us paid for Miro Access?

James Turner (jturner@shield-legal.com)
2024-10-23 16:15:40

We wouldn't need it for everyone, just the organizational leaders/editors

James Turner (jturner@shield-legal.com)
2024-11-06 11:52:20

Hi there - for my own info.. Is Darren Miller a person or a firm?

Malissa (malissa@shield-legal.com)
2024-11-06 11:52:58

a firm. Darren Miller & Associates. They're most of the LA County Juvy cases

James Turner (jturner@shield-legal.com)
2024-11-06 11:54:12

Ah- yeah that's not good. Thank you for pulling the rip cord on that. I've been attempting to find a better way to centralize all of our campaign info so stuff like this stops happening

Malissa (malissa@shield-legal.com)
2024-11-06 11:55:09

love some Andon cords

James Turner (jturner@shield-legal.com)
2024-11-06 11:55:26

You're an operations expert- when/if the fires subside today let me know what you think about having clients fill something like this out.

We put our intake questions in, and they just need to fill in their red parts.

Malissa (malissa@shield-legal.com)
2024-11-06 11:57:03

yeah i kinda made something similar. i think it's a great idea. it's just getting people in the habit of using it. when i get in, i'll forward my template if i haven't already.

🙏 James Turner
Malissa (malissa@shield-legal.com)
2024-11-06 11:57:06

i think it's a good add

James Turner (jturner@shield-legal.com)
2024-11-06 11:58:06

As always- I appreciate you

(Btw, the cuttings are looking great- ty again)

Malissa (malissa@shield-legal.com)
2024-11-06 11:58:33

yay!

Malissa (malissa@shield-legal.com)
2024-11-06 11:59:03

one of my alocasias got spider mites. not bad but annoying. Don't worry your cuttings are fine. he's somewhere else

James Turner (jturner@shield-legal.com)
2024-11-08 12:27:52

Heyo- good morning. Would you like me to start CCing you on my integrations communications so you can slowly get up to speed. Nothing would be asked of you in terms of responding or anything- we just have a lot of big changes happening with ACTs right now

Malissa (malissa@shield-legal.com)
2024-11-08 12:29:10

Yes please

👍 James Turner
James Turner (jturner@shield-legal.com)
2024-11-08 13:52:46

Do you know if you'll be expected to code at all, or are you acting as more of a /manager, not manager/ to make sure everyone stays on task and communicates efficently??

Malissa (malissa@shield-legal.com)
2024-11-08 13:53:45

I don’t code lol. I mean I can learn it. I’m acting as a …. I’m not sure it was all popped on my yesterday too. I’m kind of an ops/project manager

James Turner (jturner@shield-legal.com)
2024-11-08 13:55:11

Okay cool- I do code a bit in my current role here, but like 90% of the difference I make in the team is operations/project management kinda stuff so it should be a relatively easy takeover

👍 Malissa
James Turner (jturner@shield-legal.com)
2024-11-12 16:31:48

Usually the emails aren't that long or "Urgent"

James Turner (jturner@shield-legal.com)
2024-11-12 16:32:21

but cam has had heavy weight on those cases since they came in on october 30th and we aim to get all integrations out in 2 weeks.

👍 Malissa
James Turner (jturner@shield-legal.com)
2024-11-13 12:33:58

I'm gonna be throwing some monday tasks that we talked about yesterday to your ownership =^)

👍 Malissa
Malissa (malissa@shield-legal.com)
2024-11-13 12:52:33

sounds good

James Turner (jturner@shield-legal.com)
2024-11-18 10:17:16

Hey there, just confirming, did you grab my two boxes and stuff on my desk? No worries if not- I just want to make sure lol

Malissa (malissa@shield-legal.com)
2024-11-18 10:17:41

I did not. Only grabbed McFaddens stuff and a plant

Malissa (malissa@shield-legal.com)
2024-11-18 10:17:48

Oh and the snack box

James Turner (jturner@shield-legal.com)
2024-11-18 10:18:11

Okay cool lol- I'll swing by the old office then. Lemme know if there's anything else I should grab

Malissa (malissa@shield-legal.com)
2024-11-18 12:32:11

question for you.... did anyone reach out to you about theACTS shared sheet?

James Turner (jturner@shield-legal.com)
2024-11-18 12:32:48

They have not sadly

Malissa (malissa@shield-legal.com)
2024-11-18 12:33:01

ok. who is your contact over there?

James Turner (jturner@shield-legal.com)
2024-11-18 12:33:23

Mark Mina- let me grab you his contact info

Malissa (malissa@shield-legal.com)
2024-11-18 12:33:31

oh i got it

Malissa (malissa@shield-legal.com)
2024-11-18 12:33:36

i forgot he was at acts lol

James Turner (jturner@shield-legal.com)
2024-11-18 12:33:52

You have his phone number? I found text followed by call to be the best way

Malissa (malissa@shield-legal.com)
2024-11-18 12:34:36

ugh i hate talking on the phone lol

Malissa (malissa@shield-legal.com)
2024-11-18 12:34:43

i think it's in his email. i'll see

Malissa (malissa@shield-legal.com)
2024-11-18 12:35:16

back in my day, we had special ring tones for people and would buy ring tones and call tones etc. Now if my phone rings i get mad

James Turner (jturner@shield-legal.com)
2024-11-18 12:35:44

Before this job, I never had my ringer on, on my current phone

James Turner (jturner@shield-legal.com)
2024-11-18 12:36:15

It rang like 5 times before I realized it was my phone ringing, I didn't know what my ringtone sounded like lol

😂 Malissa
James Turner (jturner@shield-legal.com)
2024-11-18 12:37:14
Malissa (malissa@shield-legal.com)
2024-11-18 12:37:16

yeah no one should be calling me lol

Malissa (malissa@shield-legal.com)
2024-11-18 12:37:28

sweet

James Turner (jturner@shield-legal.com)
2024-11-18 12:56:35

Sry- I thought you were on it before. I was the squeaky wheel last week lol

Malissa (malissa@shield-legal.com)
2024-11-18 12:56:54

lol no worries

Malissa (malissa@shield-legal.com)
2025-01-27 18:15:39

Did you leave a water bottle over here? It’s black?

James Turner (jturner@shield-legal.com)
2025-01-27 18:20:00

Ahh probably

James Turner (jturner@shield-legal.com)
2025-01-27 18:20:13

I just left- but if you set it aside I'll grab it tomorrow

James Turner (jturner@shield-legal.com)
2025-01-27 18:20:14

Sorry

Malissa (malissa@shield-legal.com)
2025-01-27 18:49:44

No worries!

James Turner (jturner@shield-legal.com)
2025-02-11 11:45:59

Good morning~ For data management, I split all campaigns into Tort type, sub-catagory, client firm, partner firm, (p2,p3) and marketing source

Malissa (malissa@shield-legal.com)
2025-02-11 11:47:28

gotcha

James Turner (jturner@shield-legal.com)
2025-02-11 11:47:36

That way someone can go into a reporting tool and say "I want every Firefighting Foam, and if they are looking for something specific they can go subcat

James Turner (jturner@shield-legal.com)
2025-02-11 11:47:40
Malissa (malissa@shield-legal.com)
2025-02-11 11:48:15

hmmm

Malissa (malissa@shield-legal.com)
2025-02-11 11:48:41

Looking at that after what i know about Cam, that's great for non-state specific things

👍 James Turner
Malissa (malissa@shield-legal.com)
2025-02-11 11:48:56

But for anything YRTC, Juvenile Hall, YDC, he's going to want to see it by state

👍 James Turner
James Turner (jturner@shield-legal.com)
2025-02-11 11:49:14

For states, I usually throw it in the tort type because litigation can be pretty different

Malissa (malissa@shield-legal.com)
2025-02-11 11:49:59

You'll have to stick with the state on those. I just do like MD Juv Hall, MI Juv Hall, NH YDC Abuse.

Malissa (malissa@shield-legal.com)
2025-02-11 11:50:11

If you had it just Juvenile Hall, there'd be like.... lists for days lol

James Turner (jturner@shield-legal.com)
2025-02-11 11:50:26

Exactly lol

Malissa (malissa@shield-legal.com)
2025-02-11 11:51:10

So YRTC is Youth Rehabilitation and Treatment Center. They're not really a juvenile hall

James Turner (jturner@shield-legal.com)
2025-02-11 11:51:33

Ahh- Okay that makes more sense, so definitely different.

Malissa (malissa@shield-legal.com)
2025-02-11 11:51:36

yup

James Turner (jturner@shield-legal.com)
2025-02-11 11:51:49

What about YDC? Detention center I imagine?

Malissa (malissa@shield-legal.com)
2025-02-11 11:52:00

YDC is Youth Detention Center which, depending on the state, is either Juvenile Hall or a pre-trial holding area

Malissa (malissa@shield-legal.com)
2025-02-11 11:52:38

There's also JDC

Malissa (malissa@shield-legal.com)
2025-02-11 11:52:48

RYDC

Malissa (malissa@shield-legal.com)
2025-02-11 11:53:28

But it's safe to put those with Juv Hall

Malissa (malissa@shield-legal.com)
2025-02-11 11:53:29

"In criminal justice systems, a youth detention center, known as a juvenile detention center (JDC), juvenile detention, juvenile jail, juvenile hall, observation home or remand home is a prison for people under the age of majority, to which they have been sentenced and committed for a period of time"

James Turner (jturner@shield-legal.com)
2025-02-11 11:54:13

That makes sense to me- Thank you!

Malissa (malissa@shield-legal.com)
2025-02-11 11:54:17

no problem!

James Turner (jturner@shield-legal.com)
2025-02-11 11:54:48

When I read the first line of that, my mind immedietly went to "The special victims unit voice"

James Turner (jturner@shield-legal.com)
2025-02-11 11:54:54

lol

Malissa (malissa@shield-legal.com)
2025-02-11 11:54:57

A friend of mine worked at a private one in TN. She has horror stories

Malissa (malissa@shield-legal.com)
2025-02-11 11:55:03

HAHAAHAHA

James Turner (jturner@shield-legal.com)
2025-02-11 11:56:27

Follow up Q since "You're the person that knows the stuff"

James Turner (jturner@shield-legal.com)
2025-02-11 11:56:50

is "ML" always Meadow Law?

Malissa (malissa@shield-legal.com)
2025-02-11 11:57:16

Lately yes. I don't know what will happen when another ML firm comes around lol.

James Turner (jturner@shield-legal.com)
2025-02-11 11:57:27

Thats another reason this exists haha

Malissa (malissa@shield-legal.com)
2025-02-11 11:57:40

lol

James Turner (jturner@shield-legal.com)
2025-02-11 11:57:55

Any idea what GLF stands for?

Malissa (malissa@shield-legal.com)
2025-02-11 11:58:11

Golf. Just kidding.

🤣 James Turner
Malissa (malissa@shield-legal.com)
2025-02-11 11:58:28

I'd need to see the case name

James Turner (jturner@shield-legal.com)
2025-02-11 11:58:49
Malissa (malissa@shield-legal.com)
2025-02-11 11:59:09

that's Gough Law Firm

James Turner (jturner@shield-legal.com)
2025-02-11 11:59:09

I'm trying to get rid of these acronyms in the breakdown fields but IDK what a lot of them are

Malissa (malissa@shield-legal.com)
2025-02-11 11:59:44

ELG = Environmental Law Group but they go by ELG

👍 James Turner
James Turner (jturner@shield-legal.com)
2025-02-11 12:00:00

That's a good one to know

James Turner (jturner@shield-legal.com)
2025-02-11 12:00:57

SGGH? Last one (for now) I promise!

Malissa (malissa@shield-legal.com)
2025-02-11 12:01:42

Tbh that’s all we are calling them. It’s long.

Malissa (malissa@shield-legal.com)
2025-02-11 12:01:45

Stinar Gould Grieco & Hensley

James Turner (jturner@shield-legal.com)
2025-02-11 12:02:21

I should probably make a sheet with what all this means at some point.. Thanks much! Appreciate!

Malissa (malissa@shield-legal.com)
2025-02-11 12:07:52

No problem

James Turner (jturner@shield-legal.com)
2025-04-03 14:06:41

Thank you

👍 Malissa
James Turner (jturner@shield-legal.com)
2025-04-03 14:07:19

I shared that dashboard with you, let me know what questions you have, or if you would like a training on it

Malissa (malissa@shield-legal.com)
2025-04-03 14:07:55

so many dashboards lol

Malissa (malissa@shield-legal.com)
2025-04-03 14:07:58

cool

Malissa (malissa@shield-legal.com)
2025-04-03 14:08:46

that one is blue.

James Turner (jturner@shield-legal.com)
2025-04-03 14:09:02

What lol

Malissa (malissa@shield-legal.com)
2025-04-03 14:09:06

i thought the name was bluefin instead of newfin

James Turner (jturner@shield-legal.com)
2025-04-03 14:09:11

OOOhhh

Malissa (malissa@shield-legal.com)
2025-04-03 14:09:19

I'm tired and hungry

😆 James Turner
James Turner (jturner@shield-legal.com)
2025-04-03 14:09:39

No I just got real nerdy with it and put a shark fin, and part of a database icon together on Canva

James Turner (jturner@shield-legal.com)
2025-04-03 14:09:56

NewFin like New Financial Database

Malissa (malissa@shield-legal.com)
2025-04-03 14:10:23

lol cool

James Turner (jturner@shield-legal.com)
2025-05-01 17:44:11

Hey there, do you know where I can grab all of the Leadspedia Contract ID's per lawruler campaign?

Ryan requested that you take over the whenever a new campaign comes in, and I want to seed those values so you don't have to do all the old ones manually lol🙂

James Turner (jturner@shield-legal.com)
2025-05-01 17:44:35

Hey there, do you know where I can grab all of the Leadspedia Contract ID's per lawruler campaign?

Ryan requested that you take over the whenever a new campaign comes in, and I want to seed those values so you don't have to do all the old ones manually lol🙂

Malissa (malissa@shield-legal.com)
2025-05-01 17:46:37

The contract IDs are in Leadspedia which i have access to lol

Malissa (malissa@shield-legal.com)
2025-05-01 17:47:07

so as long as Mark has built it, i could add it.

Malissa (malissa@shield-legal.com)
2025-05-01 17:47:33

oh wait... you're wanting to do an upload

Malissa (malissa@shield-legal.com)
2025-05-01 17:47:38

Dude i'm tired lol

James Turner (jturner@shield-legal.com)
2025-05-01 17:48:31

You're all good. There's 896 cases that need to have the contract IDS added so I was hoping to upload those with data engineering /stuff/ so then you just add the new ones as they come in

Malissa (malissa@shield-legal.com)
2025-05-01 17:48:46

right. Lemme think where you could get that.

Malissa (malissa@shield-legal.com)
2025-05-01 17:52:31

i kinda have something but Mark might be a better resource. Let me share what i have

James Turner (jturner@shield-legal.com)
2025-05-01 17:53:22

I asked mark and he said that it was entered in the Leadspedia delivery method parameters but I don't have access to Leadspedia so I can't extract it even if it is possible

Malissa (malissa@shield-legal.com)
2025-05-01 17:53:42
Malissa (malissa@shield-legal.com)
2025-05-01 17:53:56

the crappy thing is there are multiples in one cell

Malissa (malissa@shield-legal.com)
2025-05-01 17:54:12

and i doubt that's everything

James Turner (jturner@shield-legal.com)
2025-05-01 17:54:55

I can knock out the splitting of the data in a single cell, but I would wanna make sure we have everything or at least as much as possible

James Turner (jturner@shield-legal.com)
2025-05-01 17:55:30

And I need a way to tie it to the lawruler campaign and idk if those names are the same

Malissa (malissa@shield-legal.com)
2025-05-01 17:56:03

SHUT THE FRONT DOOR!

Malissa (malissa@shield-legal.com)
2025-05-01 17:56:05

Hang on

Malissa (malissa@shield-legal.com)
2025-05-01 17:57:06
James Turner (jturner@shield-legal.com)
2025-05-01 17:59:19

That's a lot of lines which makes me hopeful - let's see if the names match up!

Malissa (malissa@shield-legal.com)
2025-05-01 18:00:46

they should. that's every campaign in Leadspedia

Malissa (malissa@shield-legal.com)
2025-05-01 18:00:49

lol

Malissa (malissa@shield-legal.com)
2025-05-01 18:01:02

There will be really really old things in there

James Turner (jturner@shield-legal.com)
2025-05-01 18:01:04

Line up with what's in Lawruler lol

James Turner (jturner@shield-legal.com)
2025-05-01 18:03:33

Nah sadly not. This has all the contracts but nothing to tie it to the Lawruler campaigns =^(

Malissa (malissa@shield-legal.com)
2025-05-01 18:04:18

The first file i sent you is from a Ryan report that connects a lot of stuff together

James Turner (jturner@shield-legal.com)
2025-05-01 18:05:32

I really hope we don't have to go into each Leadspedia campaign and manually view the Leadspedia delivery method parameters

Malissa (malissa@shield-legal.com)
2025-05-01 18:05:34

i'm not sure what he did to connect it all

Malissa (malissa@shield-legal.com)
2025-05-01 18:05:52

ruroh

James Turner (jturner@shield-legal.com)
2025-05-01 18:06:06

According to mark the casetype is entered in the Leadspedia delivery method parameters [10:28 AM] Mark Maniora in LP you would go to Settings -> Integrations -> Lead Integrations

James Turner (jturner@shield-legal.com)
2025-05-01 18:06:17

but IDK if there is a way to extract that for everything

Malissa (malissa@shield-legal.com)
2025-05-01 18:06:30

hmmmmmm

Malissa (malissa@shield-legal.com)
2025-05-01 18:08:02

i don't see a way to do a mass download

James Turner (jturner@shield-legal.com)
2025-05-01 18:11:10

It might just need to be done manually if we can't. I made it really see to add them manually into the database but ooph

Malissa (malissa@shield-legal.com)
2025-05-01 18:11:30

bug mark tomorrow 🙂

James Turner (jturner@shield-legal.com)
2025-05-01 18:19:49

Will do lol

James Turner (jturner@shield-legal.com)
2025-05-02 14:25:51

I think I figured it out 😁

James Turner (jturner@shield-legal.com)
2025-05-02 14:26:36

Also- I set up a system where it pulls in new cases as they are created in lawruler and it worked!

Malissa (malissa@shield-legal.com)
2025-05-02 14:26:47

nice

James Turner (jturner@shield-legal.com)
2025-05-02 14:28:55

What's weird though is it looks like not every single campaign has contracts associated with it, which makes sense bc it's pulling from Lawruler data so at least one lead needs to go through before the contract ID shows on the table

Malissa (malissa@shield-legal.com)
2025-05-02 14:30:13

if some are leads only, i don't think they go through lawruler

Malissa (malissa@shield-legal.com)
2025-05-02 14:30:40

like Birth Injury - Sokolove

James Turner (jturner@shield-legal.com)
2025-05-02 14:31:26
Malissa (malissa@shield-legal.com)
2025-05-02 14:32:36

yeah it looks right

James Turner (jturner@shield-legal.com)
2025-05-02 15:36:35

Cool~ I added a little video tutorial so when new campaigns come in you can add the details for it as needed. If you can, please take a look and let me know if you have any questions

Malissa (malissa@shield-legal.com)
2025-05-02 16:07:33

that's cool. where would i find the video?

James Turner (jturner@shield-legal.com)
2025-05-02 16:07:57

It's on the primary case type retool page, just scroll down to the bottom :laptop_parrot:

James Turner (jturner@shield-legal.com)
2025-05-02 16:08:09

It's on the primary case type retool page, just scroll down to the bottom :laptop_parrot:

Malissa (malissa@shield-legal.com)
2025-05-02 16:08:54

might be a permissions thing?

James Turner (jturner@shield-legal.com)
2025-05-02 16:10:29
Malissa (malissa@shield-legal.com)
2025-05-02 16:10:54

oh i'm dumb lol

Malissa (malissa@shield-legal.com)
2025-05-02 16:10:55

i see it!

Malissa (malissa@shield-legal.com)
2025-05-02 16:10:56

lol

James Turner (jturner@shield-legal.com)
2025-05-02 16:11:01

Sorry, should of specified you change to the other page at the top first lol

Malissa (malissa@shield-legal.com)
2025-05-02 16:11:06

i'm tired.I've done like 10 reports for cam

🤣 James Turner
James Turner (jturner@shield-legal.com)
2025-05-02 16:11:19

The tired is valid

Malissa (malissa@shield-legal.com)
2025-05-02 16:11:30

no you said "primary case type" i'm just dumb 😂

Malissa (malissa@shield-legal.com)
2025-05-02 16:11:35

so tired

James Turner (jturner@shield-legal.com)
2025-05-02 16:12:21

Wait just making sure, earlier when I asked if the contract ID's only showing for specific campaigns looked right

James Turner (jturner@shield-legal.com)
2025-05-02 16:12:32

Did you see the page then or were you looking at something else? lol

Malissa (malissa@shield-legal.com)
2025-05-02 16:12:47

still looks right

Malissa (malissa@shield-legal.com)
2025-05-02 16:12:48

lol

Malissa (malissa@shield-legal.com)
2025-05-02 16:13:17

No i just didn't know to scroll down on primary casetype. i thought "Primary = Main Page!"

James Turner (jturner@shield-legal.com)
2025-05-02 16:13:41

Ahh gotchu lol, I hope the little video tutorial helps

Malissa (malissa@shield-legal.com)
2025-05-02 16:13:48

i'm sure it will

James Turner (jturner@shield-legal.com)
2025-05-02 16:14:24

If/when you run into weirdness with it, let me know. This is my first time building front end systems from scratch

James Turner (jturner@shield-legal.com)
2025-05-02 16:14:33

So I'm sure there's bound to be oddities

James Turner (jturner@shield-legal.com)
2025-05-02 16:17:14

Alright cool- If you feel like you get it, just throw the updates on the new campaigns as they come in. There may some delay, because it won't show up on here until the hour after it get's added on Lawruler but once it does it should be pretty straight forward

👍 Malissa
James Turner (jturner@shield-legal.com)
2025-05-02 18:36:42

Hey there, here are the 23 campaigns I found that don't have contracts associated with them in lawruler

👍 Malissa
Malissa (malissa@shield-legal.com)
2025-05-05 15:43:46

*Thread Reply:* most of these look like inbound campaigns, which won't be in Leadspedia

James Turner (jturner@shield-legal.com)
2025-05-05 15:45:21

*Thread Reply:* Love to hear it! If it doesn't need to be updated, we can just leave it. If I'm remembering right from my calculations last week I think it was maybe 7 campaigns that actually needed values seeded?

James Turner (jturner@shield-legal.com)
2025-05-02 18:37:38
Malissa (malissa@shield-legal.com)
2025-05-05 15:41:28

hey @James Turner just messaging you since we were talking about the TIP app last week. So something is up with the Case Type Pricing part. I'm getting this error:

Malissa (malissa@shield-legal.com)
2025-05-05 15:41:32

i'm not doing anything weird lol.

James Turner (jturner@shield-legal.com)
2025-05-05 15:43:11

Ah gotcha. So that part is actually owned by Brian. It looks like he needs to update the query since we are handling commission a little different now.

James Turner (jturner@shield-legal.com)
2025-05-05 15:43:32

Go ahead and send him over that screenshot and let him know

Malissa (malissa@shield-legal.com)
2025-05-05 15:44:00

will do!

Malissa (malissa@shield-legal.com)
2025-05-05 15:44:04

thanks!

James Turner (jturner@shield-legal.com)
2025-05-05 15:46:16

The tldr in case you didn't know

James Turner (jturner@shield-legal.com)
2025-05-05 15:46:47

Ryan was under the belief that all leads earned an equal amount of commission and that is determined by the campaign it is part of

James Turner (jturner@shield-legal.com)
2025-05-05 15:47:13

When in reality there is a whole minimum points value + bonus + spiff + a bunch of other stuff

Malissa (malissa@shield-legal.com)
2025-05-05 15:47:26

right

Malissa (malissa@shield-legal.com)
2025-05-05 15:47:46

David Kessler told me a little bit about it

James Turner (jturner@shield-legal.com)
2025-05-05 15:48:06

So until we build out that new commission system, we are pulling in total agent commission from Rose and disregarding aspects of the old system

James Turner (jturner@shield-legal.com)
2025-05-05 15:48:13

So it doesn't get double counted

James Turner (jturner@shield-legal.com)
2025-05-05 15:48:29

That's the weirdness lol

Malissa (malissa@shield-legal.com)
2025-05-05 15:49:22

that's cool

Malissa (malissa@shield-legal.com)
2025-05-05 15:49:36

and makes sense

James Turner (jturner@shield-legal.com)
2025-05-06 13:26:57

Was brian able to help get that working?

Malissa (malissa@shield-legal.com)
2025-05-06 13:27:11

he did!

Malissa (malissa@shield-legal.com)
2025-05-06 13:27:19

he just messaged me about 20 minutes ago

James Turner (jturner@shield-legal.com)
2025-05-06 13:30:50

Awesome! Glad to hear it!

James Turner (jturner@shield-legal.com)
2025-05-16 11:33:37

If you're not changing anything insurance wise, you don't do anything right? That's what I was told prior but I wanted to confirm

Malissa (malissa@shield-legal.com)
2025-05-16 11:34:00

i believe that's true.

Malissa (malissa@shield-legal.com)
2025-05-16 11:34:12

i'm paranoid tho lol. I did make changes too

Malissa (malissa@shield-legal.com)
2025-05-16 11:37:41

tbh I'd double check with Shelly to make sure you don't need to do anything. but again i'm paranoid

Malissa (malissa@shield-legal.com)
2025-05-16 11:37:49

like i've checked 3 times now to make sure i saved it

James Turner (jturner@shield-legal.com)
2025-05-16 11:38:23

Gotchu lol

Malissa (malissa@shield-legal.com)
2025-05-16 11:38:38

ok cool

Malissa (malissa@shield-legal.com)
2025-05-16 11:38:42

yay

James Turner (jturner@shield-legal.com)
2025-05-16 11:39:08

Yeah it looks like insurance is overall getting worse for everyone- our deductibles doubled and copays nearly doubled 🙃

Malissa (malissa@shield-legal.com)
2025-05-16 11:39:42

that's everywhere. At least we still have Anthem. My last job went to like some rinky dink thing that covered practically nothing

Malissa (malissa@shield-legal.com)
2025-05-16 11:40:09

i went through a deep depression and was like "i need to see someone." The only provider that they allowed is one that we're getting cases for.

James Turner (jturner@shield-legal.com)
2025-05-16 11:40:40

Oh wow I didn't know it was everywhere, and yeah that's.. really messed up!

Malissa (malissa@shield-legal.com)
2025-05-16 11:41:01

i opted for the HSA. i gave up on regular doctors and went concierge. Been a better experience

Malissa (malissa@shield-legal.com)
2025-05-16 11:41:21

he'll fight the insurance company if i need tests or meds or something but he doesn't take it.

😆 James Turner
James Turner (jturner@shield-legal.com)
2025-05-21 14:57:28

Hey there~ I just saw that law ruler campaigns 2037 - 2048 got added in and haven't had any of their campaign info updated yet on the Retool? Can you pretty please fill that out when you get the chance?

If you have any questions just lemme know ^-^

https://tortintakepros.retool.com/apps/dfeca44c-5f0b-11ef-ba5f-43506f088a78/TIP%20Operations%20Application%20-%20Production%20

James Turner (jturner@shield-legal.com)
2025-05-21 14:59:31

You can also see how similar campaigns have been catagorized for each field to understand the differences of things like broad and specific tort types and what tags to use and such.

Malissa (malissa@shield-legal.com)
2025-05-21 15:04:26

yeah i've been slammed getting new stuff entered in. i'm on it tho.

Malissa (malissa@shield-legal.com)
2025-05-21 15:04:48

new stuff entered into lawruler and leadspedia and all that. haven't gotten to the app yet lol

👍 James Turner
James Turner (jturner@shield-legal.com)
2025-05-21 15:05:09

You're golden- I haven't checked it in like a week so I wasn't sure if they all showed up today or what lol

Malissa (malissa@shield-legal.com)
2025-05-21 15:08:12

actually there is something. i didn't find the SEC option for MI YRTC abuse

Malissa (malissa@shield-legal.com)
2025-05-21 15:08:14
James Turner (jturner@shield-legal.com)
2025-05-21 15:08:36

Oh here lemme show you what to do if you don't see an option for something

James Turner (jturner@shield-legal.com)
2025-05-21 15:10:30
James Turner (jturner@shield-legal.com)
2025-05-21 15:10:43

If you don't see an option for something and want to create a new one, just type it in, and select the box and it will add it.

James Turner (jturner@shield-legal.com)
2025-05-21 15:10:58

Note it won't display it as an option for others until you save

Malissa (malissa@shield-legal.com)
2025-05-21 15:12:31

oh that's so easy. i should have tried that first lol

James Turner (jturner@shield-legal.com)
2025-05-21 15:14:15

It's a little weird but I figured it was easier than adding a whole seperate page to "add new fields" lol\

👏 Malissa
Malissa (malissa@shield-legal.com)
2025-05-21 15:14:30

if i leave it blank, it's because i don't have all the data for it yet. just FYI. mark is out and he hasn't gotten to all of these. 😕

James Turner (jturner@shield-legal.com)
2025-05-21 15:15:27

No worries- that completely works. I figure a lot of them are self explanatory from the name but you know the campaigns better than I do lol

👍 Malissa
James Turner (jturner@shield-legal.com)
2025-05-21 15:19:49

OH btw, known issue- if you add a "tag" of any kind (the ones where there can be more than one field) save, and then try and delete it, it errors saying it has to have a value. if you add any value to it, you can delete the previous one.

Weird requirement with how the database talks to retool

👍 Malissa
James Turner (jturner@shield-legal.com)
2025-05-27 16:28:56

Heyo~ Just filling stuff out because I had an extra minute.. for this campaign is 3pl the marketing source??

Malissa (malissa@shield-legal.com)
2025-05-27 16:29:44

eh? where'd that come from? lemme fix it

Malissa (malissa@shield-legal.com)
2025-05-27 16:30:40

??? i don't see that

Malissa (malissa@shield-legal.com)
2025-05-27 16:39:42

i'm way confused lol

Malissa (malissa@shield-legal.com)
2025-05-27 16:40:00

what's the 3PL for? Are we shipping something 3rd party?

James Turner (jturner@shield-legal.com)
2025-05-27 16:53:43

Oh I have no idea

James Turner (jturner@shield-legal.com)
2025-05-27 16:54:09

Do you have filters on?

Malissa (malissa@shield-legal.com)
2025-05-27 16:54:32

i do not

James Turner (jturner@shield-legal.com)
2025-05-27 16:55:04

Should be most recent. Lawruler case type id 2052

James Turner (jturner@shield-legal.com)
2025-05-27 16:55:15

Should be most recent. Lawruler case type id 2052

James Turner (jturner@shield-legal.com)
2025-05-27 16:55:31

I filled out some of it, but didn't know what to put for marketing source

Malissa (malissa@shield-legal.com)
2025-05-27 16:55:45

! i know what it is

Malissa (malissa@shield-legal.com)
2025-05-27 16:55:58

so those are ones done by another company that AWD wants us to go through

James Turner (jturner@shield-legal.com)
2025-05-27 16:56:06

?? weird!

James Turner (jturner@shield-legal.com)
2025-05-27 16:56:21

I'll add it as a campaign tag

Malissa (malissa@shield-legal.com)
2025-05-27 16:56:25

cool

James Turner (jturner@shield-legal.com)
2025-05-28 14:39:54

Big ol Asterisk on what im about to say, but those numbers SHOULD include commission, but they do not because we have no way of accurately recording commission per lead at the moment

Malissa (malissa@shield-legal.com)
2025-05-28 14:50:54

Yeah pretty much

James Turner (jturner@shield-legal.com)
2025-06-02 11:54:16

Good morning! is WS always Wagstaff?

Malissa (malissa@shield-legal.com)
2025-06-02 11:58:40

No that should be Wright & Schulte

Malissa (malissa@shield-legal.com)
2025-06-02 12:06:03

random request. can you send me the link to the TIP app? i'm on my laptop and can't find it. 🙃

James Turner (jturner@shield-legal.com)
2025-06-02 12:07:06

https://tortintakepros.retool.com/apps/dfeca44c-5f0b-11ef-ba5f-43506f088a78/TIP%20Operations%20Application%20-%20Production%20

tortintakepros.retool.com
Malissa (malissa@shield-legal.com)
2025-06-02 12:07:18

yay thank you

James Turner (jturner@shield-legal.com)
2025-06-02 12:07:28

We had a bunch of fires this morning so I updated the pctid stuff in case that was causing issues

Malissa (malissa@shield-legal.com)
2025-06-02 12:07:35

cool

Malissa (malissa@shield-legal.com)
2025-06-05 11:20:49

hi @James Turner. this might be more for Brian Hurst but I'm starting with you lol. One of the most ANNOYING things about the retool app is that when i update a price, i have to find it in a hodpodge of names, select it, complete it, and do the same process over again. If we could make it 1 alphabetized and where i can select multiple campaigns, that would be AMAZING. Like i'm literally just putting in the same pricing five million times

James Turner (jturner@shield-legal.com)
2025-06-05 11:45:06

Hey there' What specific page/tab on retool are you referring to? The only ones I made/maintain are the Primary Casetype ID, and Other Revenue Pages but I'm happy to take a look and see how I might be able to help make something better

Malissa (malissa@shield-legal.com)
2025-06-05 11:46:38

Case Type Pricing. and darnit! lol. Consider this a venting session. 😂

James Turner (jturner@shield-legal.com)
2025-06-05 11:48:48

Lol you're all good- Not my build but it looks like on the search you can drop down but you can also type to search which will at least make it a little easier

Malissa (malissa@shield-legal.com)
2025-06-05 11:50:30

yeah but i wanna work smarter. I might bug Brian and Ryan later lol

James Turner (jturner@shield-legal.com)
2025-06-05 11:52:30

That's valid. Thinking about it, it should be possible to build it in a way there you have input boxes like on other Revenue and select your campaign and it keeps it all so you can change the campaign over and over and just hit save with each one, but it would have to be rebuilt

James Turner (jturner@shield-legal.com)
2025-06-30 13:18:47

Hey there, do you know what TC stands for on this campaign?

Malissa (malissa@shield-legal.com)
2025-06-30 13:20:01

i do not. it's some code Cam uses

👍 James Turner
James Turner (jturner@shield-legal.com)
2025-06-30 13:30:20

Good enough for me, thank you!

James Turner (jturner@shield-legal.com)
2025-07-02 12:50:08

Hey there, Any ideas what LCA is? Is that a new primary client firm, or is that a tag cam uses?

Malissa (malissa@shield-legal.com)
2025-07-02 12:50:41

Legal Case Advisors

Malissa (malissa@shield-legal.com)
2025-07-02 12:51:09

They usually just do leads with us.

Malissa (malissa@shield-legal.com)
2025-07-02 12:51:19

this one is contracts

James Turner (jturner@shield-legal.com)
2025-07-02 12:52:07

Hm- so is that a firm? like a primary client firm in this case?

Malissa (malissa@shield-legal.com)
2025-07-02 12:53:21

They're the advertiser/financial partner. they're not a lawfirm so they aren't on the retainer.

Malissa (malissa@shield-legal.com)
2025-07-02 12:53:47

i thought i updated that one yesterday

Malissa (malissa@shield-legal.com)
2025-07-02 12:54:40

i guess it didn't save. but LCA would be the primary. Slater and the other people are partner firms

👍 James Turner
James Turner (jturner@shield-legal.com)
2025-07-02 12:55:28

You're golden- Sometimes it takes a weird amount of time to save because we are on the "budget" plan for our cloud services

James Turner (jturner@shield-legal.com)
2025-07-02 12:55:41

and if you leave the page before it finishes, sometimes it won't work

James Turner (jturner@shield-legal.com)
2025-07-10 11:08:09

Hey there, good morning! Have you been having any issues with the PCTID board I might be able to tweak/fix?

Ryan messaged me this morning upset because the boards for Marc and Cam haven't been updated with the info for the new campaigns as they come in

Malissa (malissa@shield-legal.com)
2025-07-10 11:09:09

I've honestly been so slammed i haven't had a chance to go in there

Malissa (malissa@shield-legal.com)
2025-07-10 11:09:42

my issue is with payments and budgets duplicating and it's not all new campaigns.

Malissa (malissa@shield-legal.com)
2025-07-10 11:10:21

i don't know who all the letters are on the new PFAS campaigns. I think TC/B is Taking Care of Business. So it might be Elvis

James Turner (jturner@shield-legal.com)
2025-07-10 11:11:02

You're all good, in the future, just shoot me a msg when you're slammed and I'll be happy to fill em out =^)

👍 Malissa
Malissa (malissa@shield-legal.com)
2025-07-10 11:11:12

thank you!

James Turner (jturner@shield-legal.com)
2025-07-10 11:11:36

I know TC is one of Cam/Macs special phrases I think it's for people they know personally

Malissa (malissa@shield-legal.com)
2025-07-10 11:11:42

yeah

Malissa (malissa@shield-legal.com)
2025-07-10 11:11:45

probably elvis

James Turner (jturner@shield-legal.com)
2025-07-10 11:11:45

My guess is it's initals

Malissa (malissa@shield-legal.com)
2025-07-10 11:12:12

it is! I realized that with another one that i actually invoiced

James Turner (jturner@shield-legal.com)
2025-07-10 11:20:07

For now, we can just put them in as they appear on there

👍 Malissa
Malissa (malissa@shield-legal.com)
2025-07-10 16:18:26

hey @James Turner just FYI, i don't know anything about this one:

James Turner (jturner@shield-legal.com)
2025-07-10 16:19:00

I'll take a look, thank you for letting me know

Malissa (malissa@shield-legal.com)
2025-07-10 16:19:21

no prob. i'm filling in what i do know

Malissa (malissa@shield-legal.com)
2025-07-10 16:19:47
Malissa (malissa@shield-legal.com)
2025-07-10 16:20:13

I guess i could put in Milestone Tax Solutions as the client. But it's not a tort. It's just leads i think

Malissa (malissa@shield-legal.com)
2025-07-10 16:21:35

and this is the Leadspedia name Milestone Tax Debt Resolution - Milestone (TIP) - Lead

James Turner (jturner@shield-legal.com)
2025-07-10 16:22:40

All good, this is what the 'campaign tags' section is for. Let's go 'Milestone Tax Solutions' as the broad, general, and client firm- leave partner firm blank, shield for marketing and put 'Lead Distribution' and 'Milestone Tax Debt Resolution - Milestone (TIP) - Lead' as tags

👍 Malissa
Malissa (malissa@shield-legal.com)
2025-07-10 16:26:28

ok, done

Malissa (malissa@shield-legal.com)
2025-07-10 16:29:07

I'm goiing to fill in this LP info in a bit

🙏 James Turner
Malissa (malissa@shield-legal.com)
2025-07-10 16:40:34

now i just hope everything saves

Malissa (malissa@shield-legal.com)
2025-07-30 11:05:01

hi @James Turner just FYI, MI Foster Care Abuse - SGGH - Meadow - Yih - Shield Legal <- I don't know what or who Yih is. Becker just asked me to make sure it was in the campaign name somewhere.

Malissa (malissa@shield-legal.com)
2025-07-30 11:05:08

so i'll put that in the tag part of the tip app?

Malissa (malissa@shield-legal.com)
2025-07-30 11:06:08

so i'll put that in the tag part of the tip app?

Malissa (malissa@shield-legal.com)
2025-07-30 11:06:28

kinda like the TC stuff

James Turner (jturner@shield-legal.com)
2025-07-30 11:24:39

Good morning~ I would put that in the tag section yeah

Malissa (malissa@shield-legal.com)
2025-07-30 11:24:58

cool

James Turner (jturner@shield-legal.com)
2025-07-30 11:25:04

So primary SGGH, Partner: Meadow, Marketing: Shield, Tag: Yih

Malissa (malissa@shield-legal.com)
2025-07-30 11:25:06

i just had a fire hit but i'm about halfway through with the new ones

James Turner (jturner@shield-legal.com)
2025-07-30 11:25:22

Appreciate you- I can hop in and finish em off if you're super busy

Malissa (malissa@shield-legal.com)
2025-07-30 11:25:28

i think i'm good

Malissa (malissa@shield-legal.com)
2025-07-30 11:25:33

i'll let you know

Malissa (malissa@shield-legal.com)
2025-07-30 14:38:48

i got that all done but i didn't touch the tests at the top

👍 James Turner
James Turner (jturner@shield-legal.com)
2025-08-06 13:09:58

Hey there' I'm getting the new financial dashboard systems set up. Since you're going to be the primary user, using it to create invoices, let's sync at some point to figure out what works best for you

Malissa (malissa@shield-legal.com)
2025-08-06 13:10:40

that's cool. everything is currently on fire. it might have to be friday

James Turner (jturner@shield-legal.com)
2025-08-06 13:10:48

Sounds good

James Turner (jturner@shield-legal.com)
2025-08-06 13:11:10

Love that

Malissa (malissa@shield-legal.com)
2025-08-06 13:44:43

@James Turner Has someone been playing around in the TIP APP? I can't fix these two that are highlighted.

Malissa (malissa@shield-legal.com)
2025-08-06 13:44:46

i get an error each time

James Turner (jturner@shield-legal.com)
2025-08-06 13:52:46

They shouldn't be.. Let me take a gander

James Turner (jturner@shield-legal.com)
2025-08-06 13:54:26

What changes are you trying to make to it, and what is the error saying? I just updated the primary client firm and partner firms on 2135 without an issue, but I want to see if I can re-create the bug

Malissa (malissa@shield-legal.com)
2025-08-06 13:55:13

So the case types are wrong for both. I was trying to correct that and add aaron

Malissa (malissa@shield-legal.com)
2025-08-06 13:55:30
James Turner (jturner@shield-legal.com)
2025-08-06 13:58:16

Oh I think I see- For some reason once it has a tag, it does not like if you remove the tag and don't add one back in

James Turner (jturner@shield-legal.com)
2025-08-06 13:58:27

like it can't go from having a value, to having no value

James Turner (jturner@shield-legal.com)
2025-08-06 13:58:35

on the campaign tags

James Turner (jturner@shield-legal.com)
2025-08-06 13:58:46

I changed the campaign tags to "Updated" and it worked just fine

Malissa (malissa@shield-legal.com)
2025-08-06 13:59:30

nice. and weird that it's so cranky

James Turner (jturner@shield-legal.com)
2025-08-06 14:00:03

I'll note the issue- Since we have an known fix and I'm putting out so many other fires atm, I won't make it a priority to fix that bug now, but I'll keep an eye on it just in case

James Turner (jturner@shield-legal.com)
2025-08-06 14:00:08

I appreciate you letting me know

Malissa (malissa@shield-legal.com)
2025-08-06 14:00:44

yeah everything is on fire

Malissa (malissa@shield-legal.com)
2025-08-06 14:00:52

we need a soundproof room for screaming

James Turner (jturner@shield-legal.com)
2025-08-06 14:00:56

I was wondering though, how did they end up with the wrong broad, and specific tort type? Did the campaign name change at some point? (Assuming I didn't just enter it wrong at some point, I may have)

Malissa (malissa@shield-legal.com)
2025-08-06 14:02:29

not that i'm aware of

Malissa (malissa@shield-legal.com)
2025-08-06 14:02:38

like those campaigns are nothing like the MI campaigns lol

James Turner (jturner@shield-legal.com)
2025-08-06 14:07:27

All Star by Smash Mouth but it's here https://youtu.be/E6RlLKeCniU?feature=shared&t=18

YouTube
7 of 4 (https://www.youtube.com/@7of475)
James Turner (jturner@shield-legal.com)
2025-08-06 14:08:01

Well good catch finding them- that could of messed a lot up so I appreciate it

Malissa (malissa@shield-legal.com)
2025-08-06 14:08:29

i'll let you know if i see others

👍 James Turner
James Turner (jturner@shield-legal.com)
2025-08-06 14:14:46

Just remembered I'm out after 12 on Friday so I made a 2 minute video to ask which of these two systems make more sense to you / would help you do your job easier

👍 Malissa
Malissa (malissa@shield-legal.com)
2025-08-06 14:15:10

Let's shoot for tomorrow afternoon and have that as a backup

Malissa (malissa@shield-legal.com)
2025-08-06 14:15:19

just throw something on my calendar lol

James Turner (jturner@shield-legal.com)
2025-08-07 15:01:20

Hey there, wrapping something up on my end. Is it cool if we delay our meeting like 10-15 minutes,

Malissa (malissa@shield-legal.com)
2025-08-07 15:11:41

we can reschedule if you need to. all good here.