deleted-U055HQT39PC
2024-10-29 12:32:13

what's your email

Dustin Surwill (dsurwill@shield-legal.com)
2024-10-29 12:32:23

dsurwill@shield-legal.com

deleted-U055HQT39PC
2024-10-29 12:32:41

done

Dustin Surwill (dsurwill@shield-legal.com)
2024-10-29 12:32:46

thanks

🙌 deleted-U055HQT39PC
Dustin Surwill (dsurwill@shield-legal.com)
2024-11-05 17:54:56

When was the campaign request for CA Juvenile Detention Abuse - Crump - Slater - Shield Legal?

deleted-U055HQT39PC
2024-11-05 17:56:39

That one is super old. We just reopened it. Got that request yesterday, original was like 2022

👍 Dustin Surwill
Dustin Surwill (dsurwill@shield-legal.com)
2024-11-15 17:44:46

https://github.com/openai/whisper

openai/whisper
Robust Speech Recognition via Large-Scale Weak Supervision
Stars
71262
Language
Python
Dustin Surwill (dsurwill@shield-legal.com)
2024-11-19 11:12:53

Looks like Napoli really wants changes to the intake. Is it time to escalate?

deleted-U055HQT39PC
2024-11-19 11:14:55

Hmm. yeah let me take a look at their intake form and see what's different

deleted-U055HQT39PC
2024-11-19 11:15:31

If they're ok with the changes only being on what's moving forward, and it doesn't DQ anyone, might be ok.

👍 Dustin Surwill
deleted-U055HQT39PC
2024-11-19 11:30:07

What we don't have: • Maiden/Other Name(s) Used: • Social Security No: • Date of Death: • Home Phone: • Work: • Significant Other, if applicable: Name: • Their phone: • Mailing address is not broken up by address, city, state, zip • If completing on behalf of injured party (signer info) entire section • Address, city, state, zip of emergency contact • If the injured party is deceased (entire section) • Reason injured person used Depo-Provera: • Name, address and phone number of the physicians who prescribed Depo-Provera to the injured person: • Name, address and phone number of the pharmacy/pharmacies where injured person purchased Depo-Provera: • Name, address and phone to the doctor(s)/hospital(s) that diagnosed the injuries above: • Phone number of treating physician(s)/facility(s) • Name, address and phone number to your primary care physician(s): This is what my team gathered.

Dustin Surwill (dsurwill@shield-legal.com)
2024-11-19 11:30:58

that looks very similar to what we ran into with the integration

deleted-U055HQT39PC
2024-11-19 11:33:00

I think it should be fine, hang tight.

👍 Dustin Surwill
deleted-U055HQT39PC
2024-11-19 12:10:05

We're good to go on those questions from Napoli

deleted-U055HQT39PC
2024-11-19 12:10:10

We'll post soon

👍 Dustin Surwill
Dustin Surwill (dsurwill@shield-legal.com)
2024-11-20 18:22:17

In the future when adding questions such as Name, address and phone number of the physicians please split each data point into its own question name of the physicians, address of the physicians & phone number of the physicians. This is because most of the fields we are sending to are split and when they are combined it is much easier for us to combine the different questions then split.

✅ deleted-U055HQT39PC
Dustin Surwill (dsurwill@shield-legal.com)
2024-12-17 11:52:06

Do you have any of the information he is talking about?

image.png
Dustin Surwill (dsurwill@shield-legal.com)
2025-01-15 13:53:37

When you get a moment can you override the Test - Dustin case type with any other case type intake questionnaire

deleted-U055HQT39PC
2025-01-16 17:45:15
image.png
deleted-U055HQT39PC
2025-01-16 17:59:02

urn:cxm:params:oauth:grant-type:password-eject-existing-session

Dustin Surwill (dsurwill@shield-legal.com)
2025-02-13 16:24:05

Please generate empty questionnaires for the following case types: Gaming Addiction - Meadow Law/Levinson/TC (TIP) - Shield Legal Gaming Addiction - Meadow Law - SEC - Meadow Law

👀 deleted-U055HQT39PC
Dustin Surwill (dsurwill@shield-legal.com)
2025-02-13 16:27:20

Sorry, I also need the field types. I can use the API doc your team made for the intake and then make one for the secondary

Dustin Surwill (dsurwill@shield-legal.com)
2025-02-13 17:21:28

Can your team please make sure this is up to date? https://docs.google.com/spreadsheets/d/1iuF4JjveR0rjeN_T5SvaV6I7JZfWHUVA2PzmIEicDQU/edit?gid=2106594663#gid=2106594663

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-03 17:53:08
Result_6.csv
deleted-U055HQT39PC
2025-03-04 15:46:04

Are you able to see an activity log of people who change global settings?

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-04 15:56:28

I will take a look

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-04 16:18:57

do you knwo what time i am looking for?

deleted-U055HQT39PC
2025-03-04 16:20:26

around 10:14 AM

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-04 16:40:53

here is the "System and API Log" from LR for the last 2 days. I do not see anything in log related to settings

CommandlogExcel (4).html
deleted-U055HQT39PC
2025-03-04 17:23:18

Is it possible to have a list of text messages before 8AM when the PNC's time zone is PST or MST?

deleted-U055HQT39PC
2025-03-04 17:23:56

I think someone was texting before the time zone and we got reported

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-04 20:31:51

I was unable to de-dup the leads. I have not tracked down the address issue yet, I will do that tomorrow.

Result_32.csv
deleted-U055HQT39PC
2025-03-04 20:32:32

no worries, this at least helps and i can filter them out. thank you

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-05 16:38:26

was Firefighting Foam - BG - Bowersox/ELG - Shield Legal replaced by Firefighting Foam - Bowersox - ELG - Shield Legal?

deleted-U055HQT39PC
2025-03-05 16:43:33

yes

deleted-U055HQT39PC
2025-03-05 16:43:47

wait...

deleted-U055HQT39PC
2025-03-05 16:44:07

NO

deleted-U055HQT39PC
2025-03-05 16:44:20

two different campaigns. One is Bailey Glasser in it

deleted-U055HQT39PC
2025-03-05 16:45:03

the first one

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-05 16:45:04

I just remembered that 1 campaign with bowersox was recreated as a new case_type

deleted-U055HQT39PC
2025-03-05 16:45:18

Yeah they were moving forward without BG

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-06 17:04:33

Known outside of hours (<5AM or >9PM PST) SMS

Result_543.csv
deleted-U055HQT39PC
2025-03-06 17:20:20

lmao. so are all our tests going to be flagged i wonder 🤯

deleted-U055HQT39PC
2025-03-11 19:33:25

Hey Dustin, agents are noticing a delay in automations. Just wanted to rule out any triggers on your end

Dustin Surwill (dsurwill@shield-legal.com)
2025-03-11 19:34:19

shouldnt be. we did a backfill (~100) leads around lunch time

deleted-U055HQT39PC
2025-03-11 19:37:40

Thank you sir. Law ruler is fun

🎆 Dustin Surwill
Dustin Surwill (dsurwill@shield-legal.com)
2025-03-12 17:11:24
image.png
Dustin Surwill (dsurwill@shield-legal.com)
2025-03-12 17:11:58

This one I'm still tweaking slightly

image.png
Dustin Surwill (dsurwill@shield-legal.com)
2025-03-12 17:15:36

@Darrell just came back but it sounds like he is in a meeting

Dustin Surwill (dsurwill@shield-legal.com)
2025-04-11 13:35:19

Is there a reason this campaign has to entries in the new campaign setup board?

tempFileForShare_20250411-113112.jpg
deleted-U055HQT39PC
2025-04-11 13:36:24

hmm might have just been a misclick.

Dustin Surwill (dsurwill@shield-legal.com)
2025-04-11 13:40:01

Can you trigger the best version to our board?

deleted-U055HQT39PC
2025-04-11 13:41:45

yeah give us a minute

deleted-U055HQT39PC
2025-04-11 13:46:29

that's an old intake, i think we might need to update it first.

👍 Dustin Surwill
Dustin Surwill (dsurwill@shield-legal.com)
2025-05-02 18:29:28

Was there ever a retainer for Stock Fraud Class Rep - Dicello - Shield Legal?

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-02 18:29:35

Was there ever a retainer for Stock Fraud Class Rep - Dicello - Shield Legal?

deleted-U055HQT39PC
2025-05-02 18:32:04

No, however they did put the status as Signed e-Sign FINAL

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-02 18:45:30

What about Other LSA - Ben Crump - BCL - BLX?

deleted-U055HQT39PC
2025-05-02 18:45:39

never

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-14 13:30:52

AZ ML SEC dup question ids: c-27599 c-27600 c-27568 c-27540 c-27532

✅ deleted-U055HQT39PC
Dustin Surwill (dsurwill@shield-legal.com)
2025-05-19 18:41:36

79436, 76102, 79447

deleted-U055HQT39PC
2025-05-19 19:02:05

What’s this?

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-19 19:02:32

the camp lejeune bcl leads mcfadden was talking to you about

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-19 19:17:04

All 3 were signed by the same agent and have the same contact

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-19 19:17:19

Tony said to send you the leads

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-21 11:28:23

Camp Lejeune - Dicello - Crump (TC) - BLX

Dustin Surwill (dsurwill@shield-legal.com)
2025-05-24 12:10:37

If you have not sent the secondary interview questions to Becker for approval, please get them sent today.

deleted-U055HQT39PC
2025-05-24 18:19:28

Thank you. Sent several hours ago

👍 Dustin Surwill
Dustin Surwill (dsurwill@shield-legal.com)
2025-06-02 13:36:54
failed emails 5-26-6-1.csv
Dustin Surwill (dsurwill@shield-legal.com)
2025-07-08 13:10:33

It is complete. It took between 10-15 to export

deleted-U055HQT39PC
2025-07-08 13:12:27

Ok cool that wasn’t bad at all. No drop in performance

👍 Dustin Surwill
Dustin Surwill (dsurwill@shield-legal.com)
2025-07-08 13:13:43

The layout was test123. I have not changed the layout, but it has changed before. Is there a layout I should be using?

deleted-U055HQT39PC
2025-07-08 13:17:04

depends on what you're looking for. I use Intake Layout which is basic info. I also have BAF which stands for (Basic as F) which has like lead id, type of case, status, name,

Dustin Surwill (dsurwill@shield-legal.com)
2025-07-08 13:18:07

The most I use is lead id, type of case, status, name, create date, update date, signed date

deleted-U055HQT39PC
2025-07-08 13:19:06

i have that on there. It's called BAF I just made it available for all users

👍 Dustin Surwill
Dustin Surwill (dsurwill@shield-legal.com)
2025-07-11 16:15:00

Let me know of any reported LR slow downs in the next hour or 2

deleted-U055HQT39PC
2025-07-11 16:52:03

Will do

Dustin Surwill (dsurwill@shield-legal.com)
2025-07-14 13:25:37

Is this correct?

image.png
deleted-U055HQT39PC
2025-07-14 13:27:45

Yeah only that top one should be on

👍 Dustin Surwill
deleted-U055HQT39PC
2025-07-14 13:28:13

I can double check in a bit

Dustin Surwill (dsurwill@shield-legal.com)
2025-07-29 16:09:07

Is this a true test lead, the activity log seems weird? 530311

deleted-U055HQT39PC
2025-07-29 16:24:43

that is a test file

👍 Dustin Surwill