Cameron Rentch (cameron@internetthings.com)
2024-01-02 11:46:05

@Rachel Holzer @deleted-U067A4KAB9U good morning and Happy New year all! Can you please have the flowcharts completed for all of the "active" DL campaigns and send them over to me ASAP?

Note, I am planning to forward the MI-IL-MD juv abuse proposed flowcharts to Jon Becker at BG, as they are processing these post sign up, and Doug at ACTS for CA juv abuse.

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 11:56:50

Sure thing!

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 11:59:04

Here are the flow charts for the CPAP, Camp Lejeune, and the campaigns that use the long form interview, i.e. juvenile hall cases and Topeza, etc. copy|Benchmark Flowchart Camp Lejeune.drawio.pdf> SFntdxVwkiU&usp=drivecopy|Benchmark Flowchart CPAP.drawio.pdf>

Benchmark Flowchart PFS campaigns.pdf
Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 11:59:30

let me know if you would rather that I email these to you.

Cameron Rentch (cameron@internetthings.com)
2024-01-02 12:00:26

@Rachel Holzer do we have specific flowcharts for the specific MI-IL-MD abuse and CA Abuse campaigns?

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 12:21:16

I have this one that I made a while ago, but it is not based on the bench marks.

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 12:21:19

Preliminary SA Interview/PFS Flowchart.pdf
Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 12:23:33

This is draft SOP that I based the flowchart on. https://docs.google.com/document/d/1XfAgNuyiGUOT7uqyj6KQKdcYXHyJ0HiKVfqMr6AzcOw/edit?usp=sharing

Interview/PFS Flow SOP
Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 12:25:01

I sent an email with all the flowcharts attached

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 12:29:15

I named this SA Case Benchmark Flowchart. https://drive.google.com/file/d/1wO-Bxc63c4fG-RnjUEARXpT4ZGeLdis1/view?usp=drive_link

SA Case Benchmark Flowchart.pdf
Cameron Rentch (cameron@internetthings.com)
2024-01-02 14:19:14

@Rachel Holzer @deleted-U04KC9L4HRB to ensure we have backup docs, please update the google sheet attached with all of the proper fields, in proper order for benchmarks (doc should be matching flowchart). Need asap

https://docs.google.com/spreadsheets/d/1z0XodgxKi9mN5lCSjwG2_wFA81gBWFNNbQvL_4CEnm0/edit#gid=0

DL/Flat Iron Law Group Benchmarks & Funnel
Cameron Rentch (cameron@internetthings.com)
2024-01-02 14:19:16

thank you

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 16:25:13

Hi All, this is revised the SA flowchart for the law firms. Once Cameron approves I will clone it for Bailey Glasser and ACTS. lJbA2JjnL&usp=drivecopy|Law Firm Benchmark Flowchart (final).pdf>

Law Firm Benchmark Flowchart (final).pdf
Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 16:57:52

Here is the changed version

SA Case Benchmark Flowchart for Law Firms.pdf
Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 16:58:02

I am cloning it now

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 17:01:39

Sorry, wrong one pasted above

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 17:05:40

Here are the flowcharts for BAiley Glasser and ACTS

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-02 17:05:43

copy|ACTS SA Case Benchmark Flowchart.pdf> copy|Bailey Glasser SA Case Benchmark Flowchart.pdf>

Bailey Glasser SA Case Benchmark Flowchart.pdf
Cameron Rentch (cameron@internetthings.com)
2024-01-03 10:03:44

@Rachel Holzer @deleted-U067A4KAB9U @deleted-U04KC9L4HRB please confirm the is what we apply to Paraquat?

Benchmark Flowchart PFS campaigns.pdf
Cameron Rentch (cameron@internetthings.com)
2024-01-03 10:09:30

@Rachel Holzer please send a clean email to Abe, cc me, any everyone else above(as needed) with all most recent/updated flowcharts Lejeune CPAP "PFS" (Paraquat) ** We should probably just clone and have one specifically named Paraquat and for each tort/case type SA (MD/MI/IL/CA)

Thank you

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-03 10:10:49

On it.

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-03 10:39:13

Quick question: do you want me to change “law firm” back to “DL”?

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-03 10:44:55

Good morning All! Can someone please send me the names of all of the Dicello campaigns that involve using a PFS so that I can clone the flowchart for each. I don’t want to miss one. Thank you!!!!

👍 deleted-U04KC9L4HRB, Rachel Holzer
Cameron Rentch (cameron@internetthings.com)
2024-01-03 10:45:39

@deleted-U04KC9L4HRB ^ @deleted-U04HFGHL4RW

Cameron Rentch (cameron@internetthings.com)
2024-01-09 11:45:49

good morning everyone! @deleted-U067A4KAB9U and @Rachel Holzer I will be in office today and tomorrow. We have alot to dive into and I want to make good use of my time while here. I set a mtg today from 1230-2, please get us the "non hot" conference room. Items to cover:

  1. law firm section of law ruler a. has this tab been added to all case types? b. have we started to populate these fields with dates? c. have we retro-actively gone back to those that have alrady been completed?
  2. processes a. is the organized process in place to achieve the benchmarks working? b. are we seeing any roadblocks? c. is staff assigned to DL/FLG oriented to the processes and taking appropriate actions? d. open discussion
  3. New case types starting Jan 15 a. AFFF - flowchart needed b. Hair Relaxer - flowchart needed
  4. Weekly reporting cadence a. need benchmarks reporting each Monday by 10am PST (each case type) b. audit report for accuracy c. provide narrative as needed
  5. Med record ordering a. Where are we? b. Have we tested? c. What are roadblocks d. open discussion
  6. Open discussion
👍 deleted-U04KC9L4HRB
Cameron Rentch (cameron@internetthings.com)
2024-01-09 11:46:00

@deleted-U04KC9L4HRB @deleted-U04HFGHL4RW ^

Cameron Rentch (cameron@internetthings.com)
2024-01-24 13:42:13

@deleted-U04KC9L4HRB @Rachel Holzer @deleted-U067A4KAB9U @Michael Brunet can we please move the flatirions call to 2pm? Update invite please

👍 deleted-U04KC9L4HRB
Cameron Rentch (cameron@internetthings.com)
2024-01-24 15:47:35

@deleted-U04KC9L4HRB @Rachel Holzer @Michael Brunet @deleted-U067A4KAB9U I am sorry need to push call to 230, call I am on is running over

👍 deleted-U04KC9L4HRB
deleted-U067A4KAB9U
2024-01-24 15:48:03

Ok.

deleted-U04KC9L4HRB
2024-01-24 18:50:13

@deleted-U067A4KAB9U @Rachel Holzer If the two of you can pull each day’s verification reports for Dentity and send to me, I will create a folder in DiCello’s Share Drive to drop them in. We can just do this daily going forward.

Cameron Rentch (cameron@internetthings.com)
2024-01-24 19:02:53

Thank you all

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-24 19:46:20

Will do. Attached is the spreadsheet with the data we exported this evening. The date on the left has today's date because that is the date of the export. However, the verifications span from the date we began using Dentity through today. I will send you an email with it attached as well.

dentity-export-verification 1-24-24.csv
deleted-U04KC9L4HRB
2024-01-24 19:49:44

Perfect thanks

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-24 20:03:46

Sure thing

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-24 20:22:10

@Cameron Rentch The spreadsheet has some duplicates on it from clients clicking the link more than once and other issues. We can clean it up in the morning if you would like to send Dicello a list sans duplicates.

slackbot
2024-01-25 14:00:52

Cameron Rentch moved some of the messages from this conversation to one with #mpdm-cameron--michaelbrunet--rachel--mike--brittany--tony--damon--vernon-1.

Cameron Rentch (cameron@internetthings.com)
2024-01-25 19:35:23

@Rachel Holzer @deleted-U067A4KAB9U @deleted-U04KC9L4HRB @deleted-U04HFGHL4RW @deleted-U04GZ79CPNG @Michael Brunet apologies was not able to make it to 4pm call. If there is anything we need to catch up on I am available this evening. Otherwise, I will send an invite out for tomorrow am. I need to get some preliminary "benchmark" reports out to Flatirons tomorrow morning.

👍 deleted-U04KC9L4HRB
deleted-U04KC9L4HRB
2024-01-25 19:38:08

We will generate a new benchmark report first thing in the morning. Brittany and I have a call at 8:30 AM with Abe so as soon as we’re done with that we’ll get that out.

Cameron Rentch (cameron@internetthings.com)
2024-01-25 19:43:26

thanks @deleted-U04KC9L4HRB appreciate it

deleted-U04GZ79CPNG
2024-01-26 12:50:58

@here Attached is the report of the Flatirons benchmarks as of this morning. Here is a link to the pivot tables which reflect the same data: https://docs.google.com/spreadsheets/d/1m4rxn2RqSaVGAiuInWMKWRkKaaWZ0G40bkW9GnC1gBM/edit?usp=drive_link

Flatirons_Benchmarks-Custom Report-2024-01-26.xlsx
deleted-U04KC9L4HRB
2024-01-26 12:51:49

🙌🙏

Cameron Rentch (cameron@internetthings.com)
2024-01-26 14:34:37

great I will review and circulate to Abe as well

Cameron Rentch (cameron@internetthings.com)
2024-01-26 14:37:14

@Rachel Holzer @deleted-U067A4KAB9U can we please get the 1 Camp Lejeune and 1 Hair Relaxer sign up each sent Dentity? Thank you

deleted-U04GZ79CPNG
2024-01-26 14:42:34

*Thread Reply:* @deleted-U0686RGAEJC @deleted-U067A4KAB9U When this is complete, let me know so I can update the pivot table data.

Cameron Rentch (cameron@internetthings.com)
2024-01-26 14:37:37

like to get those both done, and updated before I send out to Flatirons

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-26 14:46:42

@Cameron Rentch The links are being sent now.

Cameron Rentch (cameron@internetthings.com)
2024-01-26 18:25:05

@deleted-U0686RGAEJC @deleted-U04GZ79CPNG please let me know when the Flatirons reporting and is updated to reflect the medical records sent and rec;d, and the pivot is matching accordingly

Cameron Rentch (cameron@internetthings.com)
2024-01-26 18:26:12

@Rachel Holzer

deleted-U04GZ79CPNG
2024-01-26 18:27:12

@deleted-U0686RGAEJC @deleted-U067A4KAB9U Let me know when the CSP tab is updated with the info from Abe and I will pull updated reporting and ensure the pivots are updated

deleted-U04KC9L4HRB
2024-01-26 18:27:22

We do not have a medical records received column to enter into. I already spoke to Abe about this, and he is all right with that.

Cameron Rentch (cameron@internetthings.com)
2024-01-26 18:27:45

we do it says medican records revied/veriofied

Cameron Rentch (cameron@internetthings.com)
2024-01-26 18:27:48

@deleted-U04KC9L4HRB

Cameron Rentch (cameron@internetthings.com)
2024-01-26 18:27:50

same thing

deleted-U04KC9L4HRB
2024-01-26 18:28:36

OK we are talking about two different things. Verifying that the records were ordered and correct, versus actually receiving the response from each provider.

deleted-U04KC9L4HRB
2024-01-26 18:28:52

As we discussed in our meeting today, that could be weeks or months out

deleted-U04GZ79CPNG
2024-01-26 18:31:40

@Cameron Rentch @deleted-U04KC9L4HRB The benchmarks map includes medical records received/verified. The CSP tab in LawRuler does not since we do not receive the records at TIP and would not be able to update this independently. We can update the CSP tab in LawRuler to reflect that the records were ordered for the clients. The firm(s) would have to report to Flatirons when they have received and reviewed the records. The CSP tab in LawRuler only includes benchmarks that were decided that TIP was responsible for.

Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-26 18:33:29

LR is updated with the medical records ordered. The ones where the records were received have an ordered date of a month ago. The ones that are not received have an ordered date of today.

Cameron Rentch (cameron@internetthings.com)
2024-01-26 18:33:36

@deleted-U04KC9L4HRB there is a benchmark that is supposed to say "medical records verified" or something like that. It is in yellow attached

Screen Shot 2024-01-26 at 4.33.23 PM.png
Cameron Rentch (cameron@internetthings.com)
2024-01-26 18:34:12

great @Rachel Holzer

deleted-U04KC9L4HRB
2024-01-26 18:34:32

Understood Cameron. Per Brittany ‘s comment above we do not know when they are actually received because they go directly to the firms. So we need to just figure out how we want to address that.

🙌 Cameron Rentch
Cameron Rentch (cameron@internetthings.com)
2024-01-26 18:35:01

@deleted-U04KC9L4HRB @deleted-U04GZ79CPNG please send me updated reporting. I assume the benchmarks doc will updated accoridngly

👍 deleted-U04GZ79CPNG
deleted-U04KC9L4HRB
2024-01-26 18:35:36

Yes sir it will

deleted-U04KC9L4HRB
2024-01-26 18:35:55

With a little help from Brittany

Cameron Rentch (cameron@internetthings.com)
2024-01-26 18:36:21

amazing!

deleted-U04GZ79CPNG
2024-01-26 18:38:51

@Cameron Rentch Pivot tables are updated. I am formatting the report for you. I will send it in about 10-15 minutes.

deleted-U04GZ79CPNG
2024-01-26 18:48:34

@Cameron Rentch Here is the report

Flatirons_Benchmarks- 1.26.24.xlsx
Cameron Rentch (cameron@internetthings.com)
2024-01-27 13:17:32

@Rachel Holzer @deleted-U04GZ79CPNG @deleted-U04KC9L4HRB I need some help so I can send out the Flatirons report today.

  1. Please go through this report again and "match up" the records that have been sent and also recd
  2. For all that have been RECD by DL, please make the DATE of the sent medical records in our report AFTER the ESIGN DATE but BEFORE the day 26 MAX BENCHMARK DATE. Otherwise it looks like we missed the benchmarks.
  3. For those that have been sent and NOT recd please make the DATE of the sent medical records in our report the 2 or 3 days BEFORE the 26 day BENCHMARK DATE, again so it is clear we have hit the benchmarks.
Cameron Rentch (cameron@internetthings.com)
2024-01-27 13:17:43
Referrals_par.csv
Rachel Holzer (rachel@tortintakeprofessionals.com)
2024-01-27 14:57:11

I am in Utah and will not be home until later tonight.

Cameron Rentch (cameron@internetthings.com)
2024-01-27 14:58:06

@deleted-U04KC9L4HRB @deleted-U04GZ79CPNG I need someone to handle this today. I have people waiting on this report. @deleted-U04HFGHL4RW

deleted-U04GZ79CPNG
2024-01-27 14:59:06

@Cameron Rentch I am also in Utah today. I will be home around 9 pm

Cameron Rentch (cameron@internetthings.com)
2024-01-27 15:06:39

@Rachel Holzer @deleted-U04GZ79CPNG I will do it myself. Reminder, this is why we get staff laptops.

Our work does not stop on the weekends and sometimes we have to handle important partner firm needs.

Cameron Rentch (cameron@internetthings.com)
2024-01-27 15:06:44

@deleted-U04KC9L4HRB

deleted-U04HFGHL4RW
2024-01-27 15:08:23

@Cameron Rentch anthony is available to help. Just let me know and we can get on quick call

Cameron Rentch (cameron@internetthings.com)
2024-01-27 16:56:52

@deleted-U04KC9L4HRB @Rachel Holzer @deleted-U04GZ79CPNG Attached is updated excel doc for flatirons/DL benchmarks

  1. Ensure the medical records ordered dates match what I ahve updated in the date column
  2. Ensure the format is fixed. I could not figure it out
  3. paraquat tab, all of the "attorney referrals" do NOT have e-signed date. Please update and add in lawruler and sheet
Cameron Rentch (cameron@internetthings.com)
2024-01-27 17:11:38
Flatirons_Benchmarks- 1.26.24 (2) 2.xlsx
deleted-U04KC9L4HRB
2024-01-27 22:42:21

@Cameron Rentch my apologies I was out of reach all day. This is the first time I have checked my work messages all day.

deleted-U04KC9L4HRB
2024-01-27 22:44:23

I know it is late but do you have what you need?

Cameron Rentch (cameron@internetthings.com)
2024-01-29 11:52:15

@deleted-U04KC9L4HRB @deleted-U04HFGHL4RW Please see attached report above

  1. review Paraquat Tab all "attorney referrals" have no e-signed date
  2. review Column "AE" for "date medical records ordered and ensure these dates are updated and match in lawruler
Cameron Rentch (cameron@internetthings.com)
2024-01-29 11:52:22

@deleted-U067A4KAB9U ^

deleted-U04KC9L4HRB
2024-01-29 15:09:51

@Cameron Rentch Here is the updated Flatirons report with the declines included. You will see them at the top marked in red. We adjusted the status column so that is was just before the e-sign date and easy to see and identify when looking at the timeline and benchmarks. I also asked Brittany to update the pivot tables to include this data. (shown at the bottom of each table as Qualified/Non-Qualified Clients) Let me know if you are ok with this format, and if so, we will produce them this way going forward.

deleted-U04KC9L4HRB
2024-01-29 15:23:16

@Cameron Rentch Anthony has updated the tab in LR to include the Medical Records Received information. We are not sure what you want us to do about dates though. The report that Abe sent over only has yes/no info. If you want dates in there, please advise and we can enter them.

As for the Paraquat leads that had no e-sign date, those. are the ones that Vernons team mistakenly changed the case types on. So my team created a new lead and resubmitted all of the intake responses. The downside to this was that we lost the e-sign date. It is still housed in the old lead with the signed retainer. This old lead now has the PAQ responses. We have 2 possible solutions:

  1. Reverse what we did to solve Vernons mistake by manually re-entering all of the PAQ responses (1800 questions) into the new lead the Brittany created for the intake that was lost, and switch the original intake questions back to the old lead with the retainer and e-sign date.
  2. Ask LR if they can add the retainer to the new lead Brittany created and force it to show as an e-sign doc with a date. Either solution is going to take more than a day to solve, so for now Brittany is manually adding the true e-sign dates to the report for you.
deleted-U04KC9L4HRB
2024-01-29 15:23:47

Once I hear back from you about the above, we can start working on a final report for you by EOD.

Cameron Rentch (cameron@internetthings.com)
2024-01-29 15:30:29

@deleted-U04KC9L4HRB not sure I understand the attorney referral issue. Let's discuss on the 230 call.

  1. Did Anthony update the date medical records were "sent" field that I modified on the sheet above?
  2. Did you all add "signed and declined" leads in lawruler for each campaign?
  3. We will get the date the medical records were rec'd from Abe when we talk to him at 230 Thank you!
deleted-U04GZ79CPNG
2024-01-29 15:40:07

*Thread Reply:* @Cameron Rentch

  1. Vernon's team has gone through and updated the dates to match the report.
  2. Yes. They are highlighted in red in the report and they are also reflected in the tables on googledrive.
deleted-U067A4KAB9U
2024-01-29 17:51:11

Here are a few things that have come up. I will add to the list once I speak to the team.

  1. How do we handle claimants that want to drop?
  2. Can we send claimants that are hard to reach contact letters (no success after 5x)?
  3. Would we reach out to someone at DL to send the contact letter?
  4. Can we send letters to clients that want to receive something in the mail? I.E. the people that feel uncomfortable talking over the phone.
  5. Same as #3. Who would we send at DL to mail out the letter?
  6. If dropping clients, does DL want to put a lien on the file?
  7. What is our internal process for the claimants that do not want to move forward with their claim?
  8. What do we do about SA claimants the VSSs think are being less than truthful, or who's info don't match up? I.E. Steven Spearman is 39 years old and claims he was about in juvenile hall in 2015.
  9. What are we doing with the OG CSPs? - both have expressed concern about what's next for them. They see the others having meetings and doing other things, so the are a little concerned, or feeling left out. I spoke with Shan about the next steps and the things she mentioned seems to be flatirons. Abe was adamant about keeping them separate from the newbies. They are almost done with the list of 2,000 paraquat follow ups. I will get with the CSPs for additional input and update this list.
🙌 Cameron Rentch
deleted-U04KC9L4HRB
2024-01-29 18:05:42

We also need to discuss the following:

  1. HIPPA, HiTech, and Cover letters for Med Record Ordering
  2. Share drive access for additional TIP team members
  3. Dentity report format and frequency. Share File ok as delivery destination.
  4. Inbound phone transfer process update
  5. Calendly scheduling process update
  6. Med Record received data feedback loop process
deleted-U04GZ79CPNG
2024-01-29 18:15:30

Questions/discussion points for Abe:

  1. Responses to all of the questions I sent him about Hair Relaxer PFS
  2. More in-depth discussion about extra questions for CPAP census in case a PFS is needed
  3. Need Camp Lejeune complaint document with "blanks" so we know what data we have/need
  4. Client lists of Revlon Hair Relaxer clients who need PFS separated by alphabetical group
  5. Flatirons retained clients who opt out procedure I will add to this message as I think of more
Cameron Rentch (cameron@internetthings.com)
2024-01-29 18:41:28

thanks everyone this is all great

👍 deleted-U067A4KAB9U, deleted-U04KC9L4HRB
deleted-U04HFGHL4RW
2024-01-30 09:27:08

@deleted-U067A4KAB9U I had QA pull the call for item #8 Steven Spearman When asked PNC stated he was at Eastlake and the abuse happened in 1999, at 15 years old. He was born on 08/17/1984. The agent entered 2015 by mistake. PNC never states he was abused in 2015.

deleted-U067A4KAB9U
2024-01-30 09:49:12

Thank you