Malissa (malissa@shield-legal.com)
2025-08-28 12:41:48

hi @deleted-U04R23BEW3V I didn't want to clog up the return request channel with questions.

With Cooper Masterman's spreadsheet, for example, on the Non-qualifying abuse tab you have several marked as Yes for return/replacement. What's the next step? Does that need to be approved by Cam? Is that something we can approve? Is it going to PD? Just curious with this part of the process.

deleted-U04R23BEW3V
2025-08-28 12:46:07

I have to overturn the status on the files to a declined status. I'll handle that momentarily and notify Cameron of the new additions to the sheet

Malissa (malissa@shield-legal.com)
2025-08-28 12:48:09

gotcha

Malissa (malissa@shield-legal.com)
2025-08-28 12:48:23

Does anything get stuck/delayed because you're waiting for an approval?

deleted-U04R23BEW3V
2025-08-28 12:55:10

Occasionally but never more than a day or two

👍 Malissa
deleted-U04R23BEW3V
2025-08-28 12:55:37

The only thing we're really stuck on is waiting for them to give us a phone number to transfer their contact assistance requests to

Malissa (malissa@shield-legal.com)
2025-08-28 13:14:43

yeah really. i'm wondering if we need to just call people and find out when they're available and give that to the firm