Joe Santana (jsantana@shield-legal.com)
2025-06-25 09:57:14

This is the latest from TransUnion (TU) on call data, and best time to call....

Joe Santana (jsantana@shield-legal.com)
2025-06-25 09:57:28

This is going to be great, this first go round took longer than expected, but I am going to get the older data, from 2 weeks ago updated, and whatever is left to either still call, or update contact info, that will happen, plus on Friday will request new data, and come Monday/Tuesday morning, we will have Fresh Data to Target "best time to call" and sooner than later, get updated contact info!

Joe Santana (jsantana@shield-legal.com)
2025-06-25 09:57:59
CallWindow.jpg
Joe Santana (jsantana@shield-legal.com)
2025-06-25 09:58:12

This shows OUR Dialing Times, in comparison to the actual activity, of the phone numbers we are calling, as to their activity on the Phone Network itself!

Joe Santana (jsantana@shield-legal.com)
2025-06-25 09:58:20

Yellow is our calling time, blue is suggested time to reach them

Joe Santana (jsantana@shield-legal.com)
2025-06-25 09:58:26

We also have data, that shows those numbers, who's activity has actually either been greatly reduced, or even "gone/not existant"

Joe Santana (jsantana@shield-legal.com)
2025-06-25 09:58:31

And we are going to be able to attempt, to get NEW contact numbers if we have Matching Data to compare against! 🙂

🙌 Nick Ward
Joe Santana (jsantana@shield-legal.com)
2025-06-25 09:59:32

Nick, I am going to be giving you the data, compare it to whatever has NOT gone to contract, and let's see how we are going to dial them during that "best time to call window" and of course, track how that happens.... is that a call que or something we can put people onto?

✅ Nick Ward
Joe Santana (jsantana@shield-legal.com)
2025-06-25 10:00:16

And for next round of data, I will need as much contact info to go with those numbers, you prepped for me last time, so that they can attempt to give us NEW Contact numbers for matching data

Joe Santana (jsantana@shield-legal.com)
2025-06-25 10:02:11

This request will be for that same data we last sent, and then what I would like to do is, at the latest time that is most convenient for you, to create that new data set, by EOD Friday, so we can send that out, with contact data, and we get that back Monday from TU for us to make the most out of that data! Thank you!

Joe Santana (jsantana@shield-legal.com)
2025-06-25 10:05:14

Here is a brief recap:

Joe Santana (jsantana@shield-legal.com)
2025-06-25 10:05:17

• 83% of the 4,200 numbers show moderate to heavy usage over the past 12 months—lots of outbound activity. • As usage drops, the wrong number rate climbs. Light or inactive numbers? Not your best bet. • Most calls happen between 11 AM and 3 PM PT. That's your sweet spot for higher connect rates. • A small slice—2% VoIP, 3% VoIP with text—stood out.

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-06-25 11:16:33

Thanks for the update @Joe Santana. I can get on this today and make sure you have it on/before Friday. Between getting new numbers and the call center being more diligent about calling from the right campaigns/numbers, that is a nice combo going forward. @Cameron Rentch I know you often check in with Tony and Delk, but I will also keep encouraging the late afternoon and early evening dialing.

Ryan (ryan@themedialab.agency)
2025-06-25 11:47:25

Great insights Joe, great day part to test AI

✅ Joe Santana