Cameron Rentch (cameron@internetthings.com)
2025-04-17 13:45:11

@deleted-U04HFGHL4RW @Nick Ward @Joe Santana @Ryan can we please test this phone number for Storm Law flyers? , @Ryan this tracking number is in CTM, we want to "remove" the "call recording announcement" as it is already said on the TIP line upon dial in.

@Nick Ward we need a IVR system for this specific campaign for inbound calls. Once set up please send me the script, so the firm can review.

We are soon to mail to Dallas Texas residents, approximately 55,000 pieces being sent. Sample front and back attached for reference. (Note the landing page is being updated)

☝️:skin_tone_4: Ryan
✅ Ryan
Cameron Rentch (cameron@internetthings.com)
2025-04-17 13:45:26
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Nick Ward (nicholas@tortintakeprofessionals.com)
2025-04-17 13:51:58

I called the number and it auto-disconnects immediately after the greeting gets played. I can get to work on the IVR for this shortly.

Cameron Rentch (cameron@internetthings.com)
2025-04-17 13:52:42

@Nick Ward can you give me the TIP number I will check in CTM system to make sure pointed to correct number

Cameron Rentch (cameron@internetthings.com)
2025-04-17 13:55:18

Nick I see the problem, it is not pointing to the right number at TIP, send to me and I will add

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-04-17 14:11:54

Thanks @Cameron Rentch. The number we had pinned for Storm Damage routing is . It is currently set up to route to the call floor, I tested and it is working. If you want specific recordings for this campaign, we can do that too.

Cameron Rentch (cameron@internetthings.com)
2025-04-17 14:17:01

@Nick Ward ok try now, should be working. We need an IVR on this line, to operate as follows:

  1. ring to inbound team trained for Storm damage claims.
  2. if no one is available needs to route to IVR with custom Storm Law Partners LLC announcement, telling people thank you for calling Storm Law Partners LLC intake line. Please hold while we connect your call.
  3. After regular busioness hours, it needs to be sent to a voicemail box that will be retrieved in the mornings first thing
  4. Make sure there is a "all calls are recorded for quality assurance etc" message
Cameron Rentch (cameron@internetthings.com)
2025-04-17 14:17:09

let me know when done and tested thank you

Nick Ward (nicholas@tortintakeprofessionals.com)
2025-04-17 14:22:40

Routing is working now @Cameron Rentch and we can set it up as you've asked.

Cameron Rentch (cameron@internetthings.com)
2025-04-17 16:07:32

great thanks @Nick Ward!