James Turner (jturner@shield-legal.com)
2025-06-17 15:27:07

Hey there, I was recently speaking with Tim from Legal and he pointed me to one of our websites and I seem to be having the same issue he does (photo attached)

I wanted to let you know in case our customers are running into the same issue.

image.png
James Turner (jturner@shield-legal.com)
2025-06-17 15:27:15

By the way, cool backpacking picture!

Mark Hines (mark@themedialab.agency)
2025-06-17 15:27:51

Ok Thanks. I let Mike know so he can look into it.

Mark Hines (mark@themedialab.agency)
2025-06-17 15:40:22

Do you have another browser to try it in? Mike is asking

James Turner (jturner@shield-legal.com)
2025-06-17 15:41:29

I attempted in Chrome, and Opera - I think it may be an issue with Joes anti-virus or network security

James Turner (jturner@shield-legal.com)
2025-06-17 15:41:33
image.png
Mark Hines (mark@themedialab.agency)
2025-06-17 15:41:39

Perfect. thanks

Mark Hines (mark@themedialab.agency)
2025-06-17 15:41:49

I think so too;

James Turner (jturner@shield-legal.com)
2025-06-17 15:42:40

I will be going to lunch shortly. Want me to try from outside the network?

Mark Hines (mark@themedialab.agency)
2025-06-17 15:44:23

Yes. Ty

Mark Hines (mark@themedialab.agency)
2025-06-17 16:42:28

Here is what Mike suggested. But you could also check with Joe maybe. I let Tim know as well. He was able to get there on his phone.

they need to check for software updates, see if any extensions or plugins are blocking them, and/or reboot.

may be a good idea to run a virus scan too just to be safe

James Turner (jturner@shield-legal.com)
2025-06-17 17:01:28

Hey there' I checked on "public" wifi (coffee shop with a password) and got in just fine

James Turner (jturner@shield-legal.com)
2025-06-17 17:01:41

Hey there' I checked on "public" wifi (coffee shop with a password) and got in just fine

Mark Hines (mark@themedialab.agency)
2025-06-17 17:03:46

Ok thanks. I gave Tim another site. try this one. https://justicecaseinfo.com/

James Turner (jturner@shield-legal.com)
2025-06-17 17:05:37

That works just fine from Opera Browser, on the Office Network, work laptop

Mark Hines (mark@themedialab.agency)
2025-06-17 17:06:44

Ok. Talk to Tim, I’m not sure what you are gonna do with it but it should work. It’s the test site for the new privacy policy’s so there is no traffic

👍 James Turner
Mark Hines (mark@themedialab.agency)
2025-06-17 17:08:31

Sorry, one more thing, here is the test landing page with consent language in the form if you need it. https://justicecaseinfo.com/firefighting-foam/

James Turner (jturner@shield-legal.com)
2025-06-17 17:10:09

Perfect, the privacy policy piece there is exactly what I needed.

👍 Mark Hines